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Opiniones de Isla Bonita Beach Resort

3 out of 5
Isla Bonita Beach Resort
117 Velasco Street, San Juan, La Union

Opiniones

6.8
Puntuación de 10, es decir, Excelente. Basada en 11 de 47 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 14 de 47 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 9 de 47 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 8 de 47 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 5 de 47 opiniones" "

6.8/10

Limpieza

8.2/10

Servicio y personal

7.8/10

Servicios

6.2/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Rosalynn

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Old rooms needs to be updated
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Maricel

Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

George

No le gustó: Condiciones de la propiedad
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Ryan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
best for its price
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Bart

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great place and fantastic staff. It was a long walk into town. So not the best for a Solo traveler
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Thomas

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
on The Beach!!! I Loved it, run by nice people, food was good, very good price, I even got an upgraded room. close to Dive Union for my underwater activities. Thanks, Patrick.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Mike Jovince Labrador - Executive, el 26 nov. 2023
Thank you for staying with us, Sir.

6/10 Aceptable

Jesusana

Se hospedó 2 noches en julio de 2023

6/10 Aceptable

Angela

Viaje familiar
Le gustó: Servicio y personal
The property is private and gated so it felt safe and also has its own beach front access. However the room was very small for 2 queen beds. The room is supposed to fit 5 guests they gave extra mattress but there was barely any space to put the mattress, we had to move the cabinet (which is a very old and left molded wooden crumbs on the floor). The complimentary breakfast has a very small serving size however most of the staff are nice and welcoming.
Se hospedó 1 noche en mayo de 2023

10/10 Excelente

William

Se hospedó 3 noches en marzo de 2023
Respuesta de Mike Jovince Labrador - Executive, el 26 abr. 2023
Thank you for your feedback.

2/10 Terrible

Glad Dyan

Se hospedó 1 noche en marzo de 2023
Respuesta de Mike Jovince Labrador - Executive, el 26 abr. 2023
Thank you for your feedback.

2/10 Terrible

Rich Mond

Se hospedó 1 noche en febrero de 2023
Respuesta de Mike Jovince Labrador - Executive, el 4 mar. 2023
We will take note of this for us to improve our services and accommodation.Thank you for your staying with us Sir.

8/10 Bueno

Paul

Se hospedó 2 noches en septiembre de 2022

2/10 Terrible

Cliente verificado

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very low quality hotel
We were charged an extra fee of 4000 which had to be paid in cash upon arrival. Rooms are dirty, have no soap or toilet paper. The shower is a bucket on the floor. Restaurant food is disgusting and over priced, the drinks are fairly priced.
Se hospedó 1 noche en junio de 2022

8/10 Bueno

Bertil

Se hospedó 1 noche en marzo de 2022
Respuesta de Mike Jovince Labrador - Admin., el 21 may. 2022
Thank you for sharing your experience with us. This will help a lot for more improvement specially our quality service. I hope you can visit us again in the near future. Regards.

10/10 Excelente

A A

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Happy customer
Old Hotel but really clean and great staff and the location is out of this world if you want a relaxing quiet few days on the beach this is the place, just a heads up they don't have a card reader so take cash
Se hospedó 3 noches en marzo de 2022
Respuesta de MJ Labrador, el 20 abr. 2022
Its our pleasure to give you a good service Ma'am/Sir.Thank you for your staying with us.

8/10 Bueno

John Martin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en febrero de 2020
Respuesta de Jovince Labrador, el 22 feb. 2020
Thank you for your feedback! Hope you can visit the resort again in the near future :) Thank you Ma'am/Sir :)

8/10 Bueno

Cliente verificado

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So pretty - cute pools - lovely breakfast- amazing beach!!!
Se hospedó 1 noche en febrero de 2020
Respuesta de Jovince Labrador, el 22 feb. 2020
Thank you for your feedback! Hope you can visit the resort again in the near future :) Thank you Ma'am/Sir :)

4/10 Malo

John Michael

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Not worth the money. Would not book again.
The hotel is a lot worse than the pictures online. It is very outdated. Doors are very primitive and toilets and faucets are very old and rusty. Heating does not work with very weak flow of water for the shower. There is no available boiler per room. We have to even deposit Php 500.00 to borrow a boiler or even use their volley ball. The restaurant is very old and the food isn't too good as well. Free breakfast is okay, not a buffet, it's plated with limited food and a glass of drink. The staff does not look too happy serving guests, though the receptionist is nice. The view from the hotel is amazing with its beach front view. Too bad that the resort does not compare to its view.
Se hospedó 1 noche en enero de 2020
Respuesta de Jovince Labrador - HR. Admin. / Acctg., el 6 ene. 2020
Hello. Good Evening Sir Michael, Greetings from Isla Bonita Beach Resort. Thank you for staying with us and we're very sorry for what happened when you're staying in the resort. I will forward this to our Management Team, Directors for further investigation. We would like to thank that you sent us your review and will give our best to improve the Room Amenities and others. Kind Regards,

6/10 Aceptable

Joel

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
A mediocre place at best.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Jovince Labrador - HR Admin/Acctg, el 28 dic. 2019
Thanks for staying with us. We appreciate your feedback!

8/10 Bueno

Mildred

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2019
Respuesta de Jovince Labrador-HR Admin/Acctg, el 28 dic. 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Staff are Ok .. request are being met Small place , small swimming pool .. FroNt beach but not able to swim because of bad. weather .. facility needs upgrade.
Se hospedó 2 noches en julio de 2019

10/10 Excelente

Jasper Mateo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2019

8/10 Bueno

Paula, Quezon city

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are helpful and they are prompt and kind.
Se hospedó 2 noches en junio de 2019

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en abril de 2019
Respuesta de Jovince Labrador - Front Desk Senior, el 28 may. 2019
Hello. Good Morning Ma'am/Sir, Thank you for staying with us. Hope you can visit again in the near future.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
NICE place good location FRIENDLY STAFF CLEAN place
Se hospedó 3 noches en abril de 2019
Respuesta de Jovince Labrador - Front Desk Senior, el 28 may. 2019
Hello. Good Morning Ma'am/Sir, Thank you for staying with us. Hope you can visit again in the near future.

6/10 Aceptable

Maria gina

Le gustó: Servicio y personal
Although the resort was old but still they maintained the cleanliness and good comfort in staying there. The service also is good.
Se hospedó 1 noche en abril de 2019
Respuesta de Jovince Labrador - Front Desk Senior, el 28 may. 2019
Hello. Good Morning Ma'am/Sir, Thank you for staying with us. Hope you can visit again in the near future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en abril de 2019
Respuesta de Jovince Labrador - Front Desk Senior, el 28 may. 2019
Hello. Good Morning Ma'am/Sir, Thank you for staying with us. Hope you can visit again in the near future.

6/10 Aceptable

Cliente verificado

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Great location. The staff was very friendly and accommodating.
Se hospedó 3 noches en febrero de 2019
Respuesta de Jovince Labrador - Front Desk Senior, el 2 mar. 2019
Hello. Good Afternoon Ma'am/Sir, Greetings from Isla Bonita Beach Resort. Thank you for staying with us Ma'am/Sir. Hope you had enjoyed your stay here at the resort and we're happy to assist you again in the future. Kind Regards,

8/10 Bueno

Ma. Corazon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was good. The staff are nice. But the place is still a tricycle away from the surfing area and there's no wifi in the room but aside from that, it was a good stay.
Se hospedó 1 noche en febrero de 2019
Respuesta de Jovince Labrador - Front Desk Senior, el 3 mar. 2019
Hello. Good Afternoon Ms. Corazon, Greetings from Isla Bonita Beach Resort. Thank you for staying with us Ma'am. Feel free to contact us if you want to book again in the future. Kind Regards,

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not worth it.
Toilet doesn't flush properly and bed isn't queen size as described. It's too short. Floors were also dirty like there was some sand... and it was like that the moment we got in. Pools are too small
Se hospedó 1 noche en enero de 2019
Respuesta de Jovince Labrador - Front Desk Senior, el 13 ene. 2019
Hello. Good Evening Sir Vincent, Thank you for staying with us Ma'am/Sir. We are very sorry for what happen, I will report this to our top management. Kind Regards,

4/10 Malo

Vicente

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Great potential but currently run down and dirty
I would have loved this place when when it was first built and clean, but now our family studio room was just dirty and sad. I thought the first desk staff was the best part of our visit. They spoke perfect english and were very helpful and knowledgeable. Our room on the other hand was a mess. It was just dirty everywhere. There was so many ants and mosquitoes. The bed was hard and uncomfortable, and there were very loud cats outside our room. The bathroom was especially dirty and our toilet leaked onto the floor. The air conditioning worked great though. The food was also very bad. Our breakfasts were always super greasy, and all the meats and fish tasted old and gross. The American continental breakfast option was probably the safest bet. The bar food was also pretty bad, usually very greasy too. I didn't appreciate the cook walking around with his dirty shirt and constantly sucking on a toothpick. I really liked the location and the beach in front is beautiful, although the surf is pretty strong and probably not the best for swimming. It's great that there is a volleyball court right in front too. The bar has a large pool table, and there is karaoke at multiple locations. I also liked that the bar staff was pretty lax about us bringing in extra alcohol as long was we kept buying their beer and snacks too. You can only get WiFi near the front desk and in the bar area, not in your room, in the pavilion, or near the beach.
Se hospedó 3 noches en enero de 2019
Respuesta de Jovince Labrador - Front Desk Senior, el 13 ene. 2019
Hello. Good Evening Sir Vincent, Thank you for staying with us Sir. We are very sorry for what happen, I will report this to our top management. Kind Regards,

2/10 Terrible

Brenda

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Disgusting hotel! Don’t stay here!
Se hospedó 3 noches en enero de 2019
Respuesta de Jovince Labrador - F.Desk Senior, el 10 ene. 2019
Hello. Good Morning Ms. Brenda, Thank you for staying with us. I would like to ask your complaint ma'am so that we can report this to our top management. Kind Regards,

8/10 Bueno

Jan Ouanne

Le gustó: Servicio y personal y comodidad de las habitaciones
Spacious but needs renovation
The bathroom kn our room is somewhat defective. The drainage on the sink and the toilet bowl are having issues.
Se hospedó 1 noche en diciembre de 2018
Respuesta de Jovince Labrador - F.Desk Senior, el 8 ene. 2019
Hello. Good Morning Sir Jan, Greetings from Isla Bonita Beach Resort. We already reported this to our top management and will make an action regarding your complaint Sir. Thank you for staying with us Sir. GodBless. Kind Regards,

4/10 Malo

Maria

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2018
Respuesta de Jovince Labrador - F.Desk Senior, el 8 ene. 2019
Good Morning, Greetings from Isla Bonita Beach Resort. Thank you for staying with us ma'am.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Bathroom is dirty, tiles are old and moldy. Aircon took a day to cool the room. Not worth the price.
Se hospedó 1 noche en diciembre de 2018
Respuesta de Jovince - F.D Senior, el 12 dic. 2018
Good Evening, Greetings from Isla Bonita Beach Resort. We will investigate your complain and take an action for this ma'am/sir. Thank you for staying with us. Regards,

2/10 Terrible

Cliente verificado

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Place wasn’t as advertised, not able to use the beach, internet was intermittent at best, and television reception was choppy. Room was extremely hot and took a day to cool down. Food served was not inviting to eat. Several issues with how true food was served including handled with bare hands
Se hospedó 2 noches en septiembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Its a home away from hone ...very comfortable and accessible to any destination in La union
Se hospedó 1 noche en agosto de 2018

6/10 Aceptable

Cliente verificado

No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2018

4/10 Malo

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
poorly maintained hotel
dont waste your time and money. there are plenty of hotels in the area
Se hospedó 3 noches en junio de 2018

8/10 Bueno

Janice, winnipeg, mb

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Place is just ok.
The place was ok. Its clean but old. The beach is not really great. If you just want to have a swim, its fine. But nothing fancy.
Se hospedó 1 noche en mayo de 2018
Respuesta de Jovince Labrador, el 2 jun. 2018
Thank you for staying with us ma'am.

10/10 Excelente

George

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Beautiful place
Lovely place beautiful area people there so friendly as well checked in and was given a better room as there were 5 of us breakfast lovely good WiFi and right on the beach staff are so friendly and helpful as well
Respuesta de Jovince Labrador-Front Desk Officer, el 4 mar. 2018
Thank you for staying with us. We hope that we can see you again in the near future. -Isla Bonita Team

6/10 Aceptable

ding, california

Le gustó: Servicio y personal
No le gustó: Comodidad de las habitaciones
Close to the beach
Positive: Close to the beach, very nice staff, excellent service, nice complimentary breakfast with several choices Negative: Unable to swim at the beach because of high waves and deep waters. They have 2 small pools for one to swim instead of the beach. Mosquitos in our room. Toilet bowl cover very annoying.
Se hospedó 2 noches en enero de 2018
Respuesta de Jovince Labrador-Front Desk Officer, el 4 mar. 2018
Thank you for staying with us. We hope that we can see you again in the near future. -Isla Bonita Team

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
My favorite spot in La Union
Great value and one of my favorite places to stay. Excellent ambience, rooms are spacious and clean. Staff are friendly and helpful. Tucked away in a quiet area but directly on the beach. Good restaurant too and spacious parking. Have stayed multiple times and will stay again. Something about the cleanliness/design/location/staff/setting is pure relaxation.
Se hospedó 1 noche en noviembre de 2017
Hello. Greetings from Isla Bonita beach Resort. Thank you for staying with us. We are happy to serve you again in the near future ma'am/sir. Regards, Jovince Labrador.

10/10 Excelente

Ramon

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thumbs up!!!
Se hospedó 1 noche en noviembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Review
Room was a little small for 4 pax. But owner/manager was very accommodating so it made the trip enjoyable. Beach not suitable for surfing. But surf spot is just a few minutes away so no need to worry. Btw, guests may use the pool table and darts free of charge.
Se hospedó 1 noche en agosto de 2017
Hello. Good Afternoon, Thank you for staying with us Sir/Ma'am. Please don't hesitate to contact us or email us if you want to reserve again. See you again in the near future ma'am/sir. Kind Regards, Jovince Labrador Front Desk Officer

10/10 Excelente

Maynard

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2017
Hello. Good Afternoon, Thank you for staying with us Sir. Please don't hesitate to contact us or email us if you want to reserve again. See you again in the near future sir. Kind Regards, Jovince Labrador Front Desk Officer