2/10 Terrible
Alexander Francini
7 ago. 2025
No le gustó: Servicio y personal
My wife and I stayed for 3 nights to celebrate her birthday and it was a horrible experience! They were under staff which made everything be delay. Our check in took over an hour due to the fact that they gave us the wrong room (we wanted the room with the swim out pool and jacuzzi). No accommodation was made and I had to pay $1000 for the upgrade! I got us the “ Preferred club” which to be honest it was worst due to the fact that the “preferred club” area the jacuzzi was never warm or the jets weren’t on most of the time. The waiters were never attentive to us and most of the time we had to go to the bar to get our own drinks or go to the regular area to get assistance! We got a Butler with our room which was great but was always busy due to being under staff. Our room always got cleaned late even after asking our butler and front desk. The food always took forever to get to us in each restaurant and the food could have been better. I overly payed to make our experience phenomenal and it was a fail with this resort! We was never accommodate and it was very disappointing. Also to top it all off the taxi that I booked with them to take us to the airport was extremely rude! He made us get out of the taxi due to me asking him how much was the price and stating that I paid less for the private taxi that brought us from the airport to the hotel. We had to walk back to the hotel with our bags!
Alexander Francini
Se hospedó 3 noches en julio de 2025
