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Opiniones de Sonesta Simply Suites Orange County Airport

2 out of 5
Sonesta Simply Suites Orange County Airport
2600 S Red Hill Avenue, Santa Ana, CA

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 395 de 991 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 302 de 991 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 129 de 991 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 73 de 991 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 92 de 991 opiniones" "

8.2/10

Limpieza

8.2/10

Servicio y personal

7.2/10

Servicios

7.8/10

Condiciones de la propiedad

7.2/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Pamela

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Todo bien
Se hospedó 1 noche en febrero de 2024
Respuesta de Jane A., el 20 feb. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excelente

MARISOL PINUELAS

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy tranquilo
Se hospedó 3 noches en febrero de 2024
Respuesta de Jane A., el 13 feb. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

2/10 Terrible

Carmen

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en enero de 2024
Respuesta de Daniel F. , el 1 feb. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excelente

MARISOL PINUELAS

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Muy buena atención
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jane A., el 13 nov. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Malo

Alejandra

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
El baño muy sucio , la alfombra muy sucia , el aire acondicionado se estaba cayendo y entraba mucho frío por esa abertura .
Se hospedó 6 noches en febrero de 2023
Respuesta de Daniel F., el 20 feb. 2023
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
fue exelente para mi, me agrado mucho el silencio
Se hospedó 2 noches en diciembre de 2022
Respuesta de Daniel F., el 6 ene. 2023
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Bueno

MARISOL PINUELAS

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Todo muy bien, excepto la limpieza. Ya que comentaron que la hacían cada 7 días y es mucho tiempo.
Se hospedó 4 noches en noviembre de 2022
Respuesta de Daniel F, el 29 nov. 2022
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excelente

GILBERTO

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto la tranquilidad y buen mantenimiento de la infraestructura del edificio y cama cómoda con cocina y nevera en la habitación. Sofá extendible en la habitación
Se hospedó 5 noches en agosto de 2022
Respuesta de Daniel F, el 7 sept. 2022
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Bueno

Alexia

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Better for long stays.
Se hospedó 1 noche en abril de 2022
Respuesta de Daniel F. , el 25 abr. 2022
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,

8/10 Bueno

Patricia

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buen trato del personal
Se hospedó 15 noches en junio de 2021
Respuesta de Daniel F. , el 16 jul. 2021
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Bueno

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ha sido una agradable estancia en este hotel
Se hospedó 1 noche en febrero de 2021
Respuesta de Daniel F. , el 8 feb. 2021
Hola Jose, Gracias por sus comentarios , te agradecemos tomar el tiempor y proporcionarnos comentarions sobre tu estansia. Esperamos verte pronto. Gracias,

6/10 Aceptable

Cliente verificado

Bien a medias ,
Se hospedó 1 noche en octubre de 2019

8/10 Bueno

Felipe M

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 4 noches en junio de 2019

10/10 Excelente

Ivan, Guadalajara

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Exelente lugar para llegar a descansar u la atención muy buena
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

Jose

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en junio de 2017

10/10 Excelente

Veronica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Super friendly helpful staff, clean, organized. Only negative is there wasn’t breakfast but they did have snacks and drinks available for purchase plus toiletries, and free coffee!
Se hospedó 2 noches en mayo de 2024
Respuesta de Jane A., el 21 may. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excelente

Vincent

Viaje familiar
It was great
Se hospedó 2 noches en mayo de 2024
Respuesta de Daniel F., el 17 may. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Aceptable

joanna

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Servicio y personal y servicios
Its clean and quiet but smells like hospital lol or old people the staff is ehh not very friendly i stayed a week and no discounts , housekeeping is only every 7 days u have to do everything yourself and no free breakfast only coffee
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Benito

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicios, condiciones de la propiedad
Good
Se hospedó 3 noches en marzo de 2024
Respuesta de Jane A., el 7 may. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Aceptable

Aditya

No le gustó: Servicio y personal
Ok. Average property.
Se hospedó 6 noches en marzo de 2024
Respuesta de Jane A., el 7 may. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excelente

Monica

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 5 noches en abril de 2024
Respuesta de Daniel F., el 6 may. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Aceptable

Steve

No le gustó: Servicio y personal y condiciones de la propiedad
The place and accommodations were satisfactory but upon check in the manager/counter person was impatient and rude with the stick up her bum
Se hospedó 1 noche en abril de 2024
Respuesta de Jane A., el 2 may. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Aceptable

Bruce

Se hospedó 2 noches en abril de 2024
Respuesta de Daniel F., el 17 may. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

4/10 Malo

jezinya

Viaje en pareja
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had to change out key card everyday 2x bc the door locks are “old” after they give us a new card it only work once or twice til we had to get a new one they didn’t even offer another room
Se hospedó 4 noches en marzo de 2024
Respuesta de Daniel F. , el 22 abr. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excelente

JAIME

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo
Se hospedó 2 noches en marzo de 2024
Respuesta de Daniel F. , el 22 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excelente

Shawn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean quiet Hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Jane A., el 17 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

6/10 Aceptable

Michael

The room was great, the hotel was very quiet, comfortable bed. The only downside was there was no ice machine.
Se hospedó 2 noches en abril de 2024
Respuesta de Daniel F. , el 16 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Thanks,

8/10 Bueno

Altynai

Le gustó: Servicios
First night I had a bedbugs in my room which made uncomfortable staying. But hotel staff was really helpful and I changed my room in the morning. Overall experience was good, rooms were clean and conditions was also good.
Se hospedó 3 noches en abril de 2024
Respuesta de Daniel F. , el 15 abr. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excelente

Juliana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024
Respuesta de Daniel F. , el 15 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

6/10 Aceptable

Jon

Viaje de negocios
Le gustó: Limpieza
No le gustó: Servicio y personal
Paying $7 a day for parking, when there is absolutely no other options to park is ridiculous. Paying $15 for late checkout was absurd. This is like the Spirit Airlines of hotels.
Se hospedó 2 noches en abril de 2024
Respuesta de Daniel F. , el 15 abr. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excelente

Yoshiyuki

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One of the three hotels in the chain in Orange county area and very good price.
Se hospedó 2 noches en abril de 2024
Respuesta de Daniel F. , el 15 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excelente

Mladen

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Safe, quiet, convenient, little oudated, but apparently the major renovation is about to take place.
Se hospedó 3 noches en abril de 2024
Respuesta de Daniel F. , el 11 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Bueno

Elaine

This property is convenient and reasonably priced for my purposes…will stay there again.
Se hospedó 3 noches en abril de 2024
Respuesta de Jane A., el 10 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Bueno

Vatsala

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en marzo de 2024
Respuesta de Jane A., el 1 abr. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excelente

johnny

Se hospedó 14 noches en marzo de 2024
Respuesta de Daniel F. , el 15 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

8/10 Bueno

Vladimir

Viaje en pareja
Le gustó: Limpieza, servicios, condiciones de la propiedad
Good hotel for the price.
Se hospedó 2 noches en marzo de 2024
Respuesta de Jane A., el 25 mar. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Bueno

Nikki

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
It was nice
Se hospedó 2 noches en marzo de 2024
Respuesta de Jane A., el 25 mar. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Malo

Martin

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Price was decent for a suite but the room we were assigned 344 at third floor was hot the AC was not working, I let the staff at front desk know and they immediately made accommodations into another room on the first floor although we were taken care of, the room in particular 143 was in serious needs of updates. It was clean and after a long day that’s all we really needed along with a nice cool room to sleep so we couldn’t complain much and accepted it.
Se hospedó 3 noches en marzo de 2024
Respuesta de Jane A., el 25 mar. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Aceptable

Brenda

No le gustó: Servicios
Bed was very comfortable. Staff was friendly. Bathroom was poorly designed. Water went all over the floor during showers, and there was zero vanity space to put things, even though the bathroom was spacious. Was very annoyed at having to pay to park my car in the parking lot, after paying hundreds of dollars to stay there. Seems to me that guests should be able to park their car for free.
Se hospedó 3 noches en marzo de 2024
Respuesta de Jane A., el 25 mar. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

2/10 Terrible

Amirhossein

Se hospedó 7 noches en marzo de 2024
Respuesta de Daniel F. , el 8 abr. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

10/10 Excelente

Kobe

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything I needed.
Se hospedó 1 noche en febrero de 2024
Respuesta de Daniel F. , el 18 mar. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

2/10 Terrible

Gustavo, Garden Grove

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Did not get any maid services the entire 4 nights I was there. No one made my bed or picked up the trash. I signed up for their rewards program to get free parking, but I was still charged seven dollars a day. Room was OK But I won’t stay there again.
Se hospedó 3 noches en marzo de 2024
Respuesta de Daniel F. , el 15 mar. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

6/10 Aceptable

Mary

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Just ok.
Se hospedó 1 noche en marzo de 2024
Respuesta de Daniel F. , el 15 mar. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,

6/10 Aceptable

Michael

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Checked in at 4.30pm but was told that I had to wait ten minutes for my Room to be ready......first time that ever happened to me so late in the day. However, Rooms have good facilities and there is free Coffee all day, plus Gym and a Laundry Room
Se hospedó 2 noches en marzo de 2024
Respuesta de Jane A., el 13 mar. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excelente

Catharine, Clive

Se hospedó 4 noches en marzo de 2024
Respuesta de Jane A., el 2 abr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excelente

eugene

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
good
Se hospedó 2 noches en marzo de 2024
Respuesta de Jane A., el 11 mar. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Malo

Barton

No le gustó: Servicio y personal y servicios
Booked 7 day stay, had 2 towels and front desk said to come down 3 flights to get 1 more. Luckly i only had to be there at night. Night clerk not very helpful, even sent me to the wrong room and i had to go back down to find out which was correct. Pay a little more somewhere else, it will be worth it.
Se hospedó 7 noches en marzo de 2024
Respuesta de Jane A., el 11 mar. 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Bueno

Kevin

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was a clean room.
Se hospedó 1 noche en marzo de 2024
Respuesta de Daniel F. , el 7 mar. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

2/10 Terrible

Randy

Se hospedó 1 noche en marzo de 2024
Respuesta de Jane A., el 27 mar. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

4/10 Malo

Shazia

Viaje de negocios
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Entered the room with a hair in the tub. The maids clean only once every seven days. Not a safe place to stay.
Se hospedó 4 noches en febrero de 2024
Respuesta de Jane A., el 6 mar. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.