Dear Gaby,Thank you for bringing your concerns to our attention. We sincerely apologize for the cleanliness issues you encountered during your recent visit. Maintaining a pristine environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard. Please be assured that we have immediately addressed your feedback with our housekeeping team to ensure thorough and consistent cleaning procedures are followed, especially in high-traffic areas such as hallways and bathrooms. Steps are being taken to rectify any stains on the carpets and to enhance our cleaning protocols to ensure a more enjoyable and comfortable guest experience. Your feedback is precious to us as it helps us identify areas for improvement, and we appreciate your patience and understanding as we work to address these issues promptly.We are committed to providing the highest level of service and cleanliness to our guests, and we hope to have the opportunity to welcome you back in the future to showcase our improvements. Kind Regards,Hotel Solares Management

Dear Mariana,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Hotel Solares Management

Dear Karina,Thank you for recommending our establishment. We're delighted that you found it very clean, quiet, and with friendly service.We hope to have the pleasure of hosting you again in the future. Your feedback is appreciated!Kind Regards,Hotel Solares Management

Dear Rodolfo,Thank you for a Perfect Score Rating on your stay at Hotel Solares. We are glad you enjoyed your stay at our hotel. Our friendly staff strives to deliver our guests great experiences, and we are happy to learn that our efforts are being appreciated.  We would love to host you again for your next visit to Santa Cruz.Kind Regards,Hotel Solares Management

Dear Daniel,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Hotel Solares.  We work tirelessly to ensure our guests experience the best hospitality in Santa Cruz.  Again, we are so glad you enjoyed your stay and we would love to host you again.Kind Regards,Hotel Solares Management

Dear Newton,It is apparent from your review that you did not have a good time at our Santa Cruz hotel. It is disheartening to know that you were not accommodated well at Hotel Solares. This is not the typical experience our guests have with us, as you can look at the reviews of our other guests.I hope you give us another chance to offer you enhanced service on your next trip to Santa Cruz.Kind Regards,Hotel Solares Management

Dear Aurora,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon! Kind Regards,Hotel Solares Management

Hola Claudia, Gracias por dejarnos una reseña. Agradecemos sus comentarios y nos aseguramos de utilizarlos como una oportunidad de entrenamiento para que nuestro personal lo haga mejor la próxima vez. ¡Esperamos verte de nuevo! Atentamente,

Dear Juan, Thank your for taking the time to tell us your experience on your stay in our hotel. Please be aware that we appreciate your comments, since we know what additional action and improvement is needed. If your experience has failed to fulfill your expectations, please accept my heartfelt apologies. Our management has already looked at it to make sure it never happens again. We hope you give us another opportunity to prove our services to you again! Truly,

Hola, Gracias por dejarnos una reseña. Lamento que no hayamos cumplido sus expectativas con respecto a nuestras ofertas de desayuno. Todavía estamos afectados por la circunstancia de Covid-19. Tenga la seguridad de que estamos trabajando para manejar mejor esta situación y brindarle una experiencia general más satisfactoria. Atentamente,

Gracias por estar con nosotros. Apreciamos su negocio.

Great! Thanks! :)

Dear Denise,Thank you for sharing a PERFECT SCORE RATING of your stay at the Hotel Solares.  We are pleased that your experience left a positive impression of our hotel.  We look forward to welcoming you back to the Hotel Solares soon!Thank You,Hotel Solares Management

Dear Genessa,Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated the décor of our rooms and found our staff to help meet your needs during your stay. However, we apologize for any cleanliness concerns you may have encountered. Ensuring a clean and comfortable environment for our guests is a top priority for us, and we regret if we fell short of your expectations in this regard. Rest assured, we will address your concerns with our housekeeping team to ensure our high standards are consistently maintained. We're delighted that you enjoyed our convenient location and that our staff was able to assist you throughout your stay.Your kind words are greatly appreciated, and we look forward to welcoming you back for another enjoyable experience in the future.Kind Regards,Hotel Solares Management

Dear KELLY,Thank you for sharing your experience with us. We're pleased to hear that your overall stay aligned with your expectations and that you enjoyed our pool facilities. However, we are genuinely sorry to learn about the disturbance caused by a neighboring guest and their pet during the early hours of the morning. We understand the importance of ensuring a peaceful and restful environment for all our guests, and we sincerely apologize for any inconvenience caused by the noise disruptions. Your feedback regarding the need for more precise guidelines and regulations regarding pets on the property is well noted. We will review our policies and procedures to see how we can better address such situations in the future while still accommodating the needs of all guests. Our top priority is your satisfaction, and we appreciate your understanding and patience.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for a more peaceful experience. Kind Regards,Hotel Solares Management

Dear Elias,Thank you for taking the time to share your positive feedback about our staff. We are delighted that you found them excellent and helpful during your stay with us. Providing exceptional service is at the core of what we do, and it's gratifying to know that our team members positively impacted your experience. Your kind words will be shared with our staff, and they will be thrilled to hear that their efforts were appreciated.We are committed to maintaining the highest standards of service excellence, and we look forward to welcoming you back for another memorable stay. Kind Regards,Hotel Solares Management

Dear Lora,We apologize for the inconvenience and discomfort caused by the incidents you experienced during your stay. It's unacceptable for workers to enter your room without knocking or to behave rudely towards you or your companion. We take such matters seriously and will address them with our staff to ensure that proper procedures are followed and that all guests are treated with respect and professionalism. Your feedback is valuable to us, and we appreciate you bringing these issues to our attention.We hope to have the opportunity to serve you better in the future. Thank you for choosing to stay with us.Kind Regards,Hotel Solares Management

Dear Alejandra,Thank you for taking the time to share your feedback with us. We truly value your input, which helps us improve our services and facilities for our guests. We apologize for any inconvenience you experienced during your stay. Please know that we take your comments seriously and will discuss each of your concerns with our team to ensure that they are properly addressed. Regarding the renovations, we apologize for any inconvenience this may have caused. We will work to improve communication with our guests regarding ongoing renovations in the future. We are also sorry to hear about the cleanliness issues you encountered in the hallway carpets. Rest assured, we will address this with our housekeeping team to ensure our standards are consistently met.We apologize for any misunderstanding regarding the breakfast options. We will review our communication to ensure guests are accurately informed about the breakfast offerings.We appreciate your positive feedback regarding our spacious and updated rooms and convenient location near the beach.Once again, we apologize for any inconvenience you experienced during your stay, and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Kind Regards,Hotel Solares Management

Dear Laisha,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted you had a positive experience at our hotel. Your satisfaction is our priority, and we are pleased you enjoyed your stay with us. If there is anything specific that stood out to you or any areas where we can further improve, please let us know.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind Regards,Hotel Solares Management

Dear Gerardo,Thank you for taking the time to review your stay. We apologize for any inconvenience and hope you give us another chance to deliver you the best-in-class hospitality we are recognized for.Kind Regards,Hotel Solares Management

Dear Tashia,We apologize for any inconvenience caused by the discrepancies in the deposit amount and the condition of our amenities. Regarding the deposit, our policy states that cash deposits require a higher amount for security purposes, which was communicated upon check-in. We regret any misunderstanding and will ensure better clarity moving forward. We also take cleanliness seriously and will address the issues you've mentioned promptly. Thank you for bringing these matters to our attention.Kind Regards,Hotel Solares Management

Dear Ana,Thank you for choosing to stay with us and for sharing your feedback. We are delighted to hear that you enjoyed your room and were upgraded for free. Providing our guests with a positive experience is our top priority, and we are thrilled that we succeeded in enhancing your stay with us.We appreciate your kind words and are pleased you enjoyed the upgrade. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future.Kind Regards,Hotel Solares Management

Dear Norma,We're sorry to hear about the noise disturbances during your stay. Your comfort is important to us, and we'll do our best to address this issue for future visits. Thank you for bringing it to our attention.Kind Regards,Hotel Solares Management

Dear Maria,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces.We hope you will stay with us again soon!Kind Regards,Hotel Solares Management

Dear Corrine,Thank you for sharing your wonderful feedback! We are delighted to hear that you had an awesome stay and that everything and everyone exceeded your expectations. Your positive comments are truly appreciated, and they motivate our team to continue providing exceptional service. We look forward to the opportunity to welcome you back for another amazing stay in the future.Kind Regards,Hotel Solares Management

Dear ROXANA,Wow, thanks a lot for the PERFECT SCORE REVIEW! We are thrilled you had a great experience staying with us at Hotel Solares. We would love to host you again on your next visit to Hotel Solares.We hope your next trip is just around the corner so that we can get an opportunity to welcome you again!Kind Regards,Hotel Solares Management

Dear Lester,Thank you for choosing our hotel for your stay and for taking the time to share your positive feedback. We're thrilled to hear that you and your pooch enjoyed your time with us and that the small backyard provided a perfect space for play and relaxation. Our team strives to create a welcoming environment for all our guests, including furry ones, and we're delighted that you had a great experience.We appreciate your kind words and hope to have the pleasure of hosting you and your pooch again in the future.Kind Regards,Hotel Solares Management

Dear Guest,Thank you for rating your stay at Hotel Solares.  We hope to host you again for your next trip to Hotel Solares to serve you with a more comfortable stay and enhanced experience.Kind Regards,Hotel Solares Management

Dear Michael,Thank you for taking the time to share your review of your stay at our property with us. I want to apologize for failing to exceed your expectations.  Your satisfaction is important to us.  We would love to learn more details about where we failed to impress you to ensure we continuously improve our offering.Kind Regards,Hotel Solares Management

Dear Nataliya,Thank you so much for your positive feedback! We're delighted to hear that you had an excellent experience during your stay at our hotel. Providing a pleasant and comfortable environment for our guests is our top priority, and we're glad to know that we met your expectations.Your insights can help us continue to enhance our services. Once again, thank you for choosing our hotel. We appreciate your support and hope to have the pleasure of welcoming you back in the future.Kind Regards,Hotel Solares Management

Dear Guest,Thank you for sharing your experience with us, and we apologize for the inconvenience you faced during your stay. We regret that the original room was not made up, requiring you to request a new one. We do not aim to uphold this standard, and we appreciate your understanding. We're sorry to hear that the perfume smell in the new room was bothersome. Your feedback is valuable, and we will investigate the matter to ensure a more comfortable experience for our guests in the future. Regarding breakfast, we understand the importance of offering a variety of choices, and we will review our offerings to enhance the selection available.We value your feedback and hope to have the opportunity to serve you better in the future.Kind Regards,Hotel Solares Management

Dear Susana,Thank you for sharing your feedback with us. We appreciate your positive overall experience and would like to express our apologies for any limitations you encountered with the breakfast options. Your input is valuable, and we'll certainly consider it as we strive to enhance our offerings.Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you back for an even more enjoyable experience in the future.Kind Regards,Hotel Solares Management

Dear Karla,Thank you for sharing your experience. We appreciate your compliments on the room size and comfort of the main bed. We apologize for the challenges you faced with the jacuzzi tub/shower and lighting. Your insights on the furniture and noise concerns are noted, and we will address these areas for improvement. We value your feedback as it helps us enhance our offerings. If your travels bring you back, we'd love the opportunity to exceed your expectations.Kind Regards,Hotel Solares Management

Dear Monika,We sincerely apologize for the disappointment with the breakfast experience. Your concerns regarding the limited options and lack of cream cheese have been noted, and we are working to ensure better stocking and variety. Additionally, we regret any discomfort caused by the incident you mentioned. The safety and well-being of our guests are paramount, and we are reviewing security measures. Your feedback is invaluable, and we hope to have the chance to provide you with an improved experience in the future.Kind Regards,Hotel Solares Management

Dear Guest,We apologize for the disappointment you experienced due to the condition of the hotel and the cleanliness of the rooms. Your feedback is important, and we'll work on addressing these concerns to improve the overall guest experience. We're glad you found the location, free parking, and breakfast to be positive aspects, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Thank you for sharing your comments.Kind Regards,Hotel Solares Management

Dear Clarissa,Thank you for rating your stay at  Hotel Solares.  We are glad to learn that your stay at our Hotel Solares Hotel was good; however, we would love to know how we could've improved your experience.  Don't hesitate to contact us to provide more details about your experience so we can continue improving our product and service.Kind Regards,Hotel Solares Management

Dear James,Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay, and we appreciate your kind words. We're glad you liked our pet-friendly policy, cleanliness, pool, Jacuzzi, complimentary breakfast, room amenities, and the convenient proximity to the beach.Your feedback is valuable to us, and we hope to welcome you back for another enjoyable stay in the future.Kind Regards,Hotel Solares Management

Dear Tomas,Thanks for rewarding us with a PERFECT SCORE RATING for your Hotel Solares stay.  You have brought a smile to our faces.  Thank You for appreciating our courteous staff's efforts to make your stay in Hotel Solares as pleasant as possible.  We can't wait to host you again next time you're in the area.Kind Regards,Hotel Solares Management

Dear Madison,I'm truly sorry to hear about your disappointing experience at the hotel. Your feedback is concerning, highlighting cleanliness and maintenance issues that should not have occurred. This falls below the standards we aim to provide our guests, and I understand your frustration. It's essential for the hotel management to address these issues promptly and ensure that such incidents don't recur. I recommend contacting the hotel management or customer service to express your concerns and seek a resolution. They should be able to assist you with addressing the cleanliness issues you encountered and possibly offer a refund or compensation for your inconvenience.Thank you for bringing this to our attention, and I hope you have better experiences in your future stays.Kind Regards,Hotel Solares Management

Dear Sandra,We're thrilled to hear that you plan to return to our hotel! Thank you for choosing us, and we look forward to providing you with another excellent stay in the future.Please let us know if you have any specific preferences or requests for your next visit, and we'll do our best to accommodate them. Your continued support is greatly appreciated, and we can't wait to welcome you back.Kind Regards,Hotel Solares Management

Dear Raymond,Thank you for leaving a review for us; however, I apologize for any inconvenience you may have faced during your stay.  We would love to know what went wrong during your visit to ensure a better experience for all our guests.Kind Regards,Hotel Solares Management

Dear Jorge,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Hotel Solares Management

Dear Guest,We apologize for the issues you encountered during your stay, including the uncomfortable beds and pillows, the inefficient AC, and the disappointment with the breakfast offerings. Your feedback is essential, and we will address these concerns to improve our accommodations and services.We appreciate your understanding and hope you might consider staying with us again, allowing us to provide you with a better experience. Thank you for bringing these matters to our attention.Kind Regards,Hotel Solares Management

Dear Manuel,We're thrilled you found our hotel beautiful and enjoyed your stay in our small yet comfortable private rooms. We can't wait to welcome you back for another beautiful experience in the future.Thank you for your kind words! Kind Regards,Hotel Solares Management

Dear Marilyn,Thank you for rating your stay at Hotel Solares. We hope to host you again for your next trip to Hotel Solares to serve you with a more comfortable stay and enhanced experience.Kind Regards,Hotel Solares Management

Dear Vanessa,I am disappointed that your stay with us was not up to par. I wish you would have mentioned the things that did not meet your expectations while staying with us. I do hope you give us another chance as we will improve our service.We apologize for not delivering you the hospitality we are known for and hope you contact us to provide more details about the issues with your stay. Please accept my sincere apologies.Kind Regards,Hotel Solares Management

Dear Peter,Thank you for taking the time to share your feedback about your recent stay at our hotel. We're delighted to hear that you enjoyed your night with us and found the property clean. We appreciate your understanding regarding the dated aspects of the hotel, and we're glad it didn't detract from your overall experience.We look forward to welcoming you back for another enjoyable stay in the future. Once again, thank you for choosing our hotel, and we can't wait to have you as our guest again soon.Kind Regards,Hotel Solares Management

Dear Ruth,We truly appreciate your feedback and are deeply concerned to hear about the issues you encountered during your stay at our hotel. Your safety and comfort are of utmost importance to us, and we sincerely apologize for the discomfort caused by the presence of homeless individuals outside the property and the concerns about safety and door locks. We also apologize for the unpleasant smell and the cleanliness issues you experienced. This does not meet our usual standards, and we will investigate the matter and take the necessary actions to ensure it doesn't happen again.Regarding the complimentary breakfast, we regret that it did not meet your expectations. We continuously strive to improve our offerings, and your feedback will be valuable in this regard.We truly value your input and  are working to address these concerns promptly to enhance the overall experience for our guests. Kind Regards,Hotel Solares Management

Dear Tanisha,Thank you so much for your wonderful review!  We're delighted to hear that you found our hotel both affordable and enjoyable during your stay.  It's great to know that you liked our breakfast choices.  We apologize that you couldn't enjoy the pool area this time, but we hope to welcome you back for another stay where you can experience its beauty. Your feedback is greatly appreciated, and we look forward to hosting you again in the future.Best Regards,Hotel Solares Management