Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
House was beautiful, in a great location, well stocked and clean. Unfortunately, the management company was NOT up to the standards of the house. When I called to check in, they told me the washing machine was being repaired but would be fine at check in. We checked in without issue. The ice maker didn’t work well (about 6 ice cubes per 24 hrs) and the oven was not hot enough. I put in a load of clothes, only to have the bottom floor flood. I called, and the company was responsive but the guy who came told me he had been there the other day and just turned the water valve off because it was broken and he didn’t know how to repair it. I told him of the ice maker and oven, and he looked at them and said “that is just how they work because they are efficient. Just turn up the oven temp by 100 degrees and buy a bag of ice”. Also, When it flooded, we used all our towels to stop the water from soaking into the bedrooms worse than it already had. I called to get more towels and laundry service. They responded the next day and brought towels about 36 hours after we requested them. I asked to speak to management and they said they would call but never called me back. Choose a different company to rent from. I hope the owners wise up as well and switch. I spent half a day wringing out wet dirty clothes and mopping up water off the floor. Not an ideal vacation.