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Opiniones de El Cielito Hotel - Sta. Rosa

3 out of 5
El Cielito Hotel - Sta. Rosa
Sta. Rosa - Tagaytay Road, Santa Rosa, Luzon

Opiniones

7.0

Bueno

Puntuación de 10, es decir, Excelente. Basada en 8 de 65 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 25 de 65 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 22 de 65 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 7 de 65 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 65 opiniones" "

7.4/10

Limpieza

7.8/10

Servicio y personal

7.0/10

Servicios

6.6/10

Condiciones de la propiedad

2.0/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Maria, Port Huon

Viaje en pareja
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
We booked and paid for 6 nights but stayed only one night. It is a ridiculously annoying place to stay- very noisy Aircon in the room( hub said it felt like we're still on the plane), sink in the bathroom is clogged, our WiFi didn't work, key card room did not work, no bath mat, floor of bathroom is wet, the taps of the shower were annoying, reversibg the on and off, if I turn off the shower, the water from the bottom tap turns on, it was awful to use. I have not finished showering and the new soap given has become flattened like the size of a one peso coin! Reception never kept their promises, no bath mat, no hand towel, no soap came. The next day, I decided to check out even if we paid for 6 nights. Security and people at the redty we're very helpful, food was good there, but the hotel itself is really crap! We stayed here in 2019, booked two rooms to be near my family but this time, the facilities have become so bad. If you are given 311, run away! It's the worst hotel room we have been to, been up 30 countries mind you! The light and fab at the bathry is controlled by one switch and it was so noisy when it's on. The door kept alarming too, hey card was dodgy. Never again! Can I still get my money back? They did not deliver as they promised We went to Microtel, it was very comfortable there and quiet!
Se hospedó 6 noches en julio de 2023

8/10 Bueno

NOLAN A

Se hospedó 3 noches en julio de 2023

6/10 Aceptable

Got

Viaje familiar con niños
良かったですよ。
Se hospedó 1 noche en mayo de 2023

8/10 Bueno

Justin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The shower was not hot enough.
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

Evangeline

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our room is clean and nice . It’s quiet place . Staff are helpful and approachable.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

James

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Best hotel in the Santa Rosa area
Great hotel that is a bit outdated in room favor and painting. Great staff, security, & breakfast. Area is not the best...
Se hospedó 2 noches en febrero de 2020
Respuesta de Diana Caramay, el 12 mar. 2020
We are looking forward to your next visit and wish you the best in your business and personal endeavors. We would like to thank you for your recent visit in our hotel. It was truly a pleasure to serve you. Thank you.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Very good value. I reserved it for my mother-in-law and 34 other people. I live in California and I am very happy of how easy it was during check in.
Se hospedó 1 noche en enero de 2020
Respuesta de Diana Caramay, el 23 ene. 2020
Dear Sir/Madam, Good day!!! We are looking forward to your next visit and wish you the best in your business and personal endeavors. We would like to thank you for your recent visit in our hotel. It was truly a pleasure to serve you.

8/10 Bueno

Lenny

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The hotel so quite and safe to stay most especially if you travel with family. Comfortable and big room.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Diana Caramay, el 23 ene. 2020
Dear Sir/Madam, We are looking forward to your next visit and wish you the best in your business and personal endeavors. We would like to thank you for your recent visit in our hotel. It was truly a pleasure to serve you.

10/10 Excelente

ALMA, Chicago

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Attentive Staff and they have a very good choices in their buffet breakfast. Clean and nice comfy beds.
Se hospedó 1 noche en diciembre de 2019
Respuesta de Diana Caramay, el 23 ene. 2020
Good day!!! We are looking forward to your next visit and wish you the best in your business and personal endeavors. We would like to thank you for your recent visit in our hotel. It was truly a pleasure to serve you.

8/10 Bueno

Cliente verificado

Le gustó: Servicio y personal y servicios
Se hospedó 3 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This is a hotel where for the first time I see male workers out do the female ones the doorman/gaurd ws brilliant always witha smile the housekeepers are all males that i saw in 5 days again always polite and with a smile te cooks servers all males chatty polite and with a smile unfortunately the female staff from reception to restaurant did not even get a smile from them always had a serious look and neer polite i would not be staying here agan the in house room menus needs big improvements not alot for english tourism
Se hospedó 5 noches en diciembre de 2019

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Staff are very attentive. But some amenities like hand towel is not an, when I asked about it they said use the towel. Si after using the toilet, we had to go to the next room to wash our hands, then go back to the toilet/ shower room to dry our hands! Then the next day, the housekeeper on our floor gave me a washer. However, because our Aircon dripped and wet the floor, we had to move to the next room and si there's no hand towel again, so back to the rigmarole. Kettle had to be requested as well. At the breakfast, you need to ask for milk if you want to have cereals or milk for your coffee. But, in the end, we still had a good stay though we got cold and coughs so not all days were pleasant.
Se hospedó 5 noches en noviembre de 2019
Respuesta de Diane Caramay, el 23 ene. 2020
Good day!!! We are looking forward to your next visit and wish you the best in your business and personal endeavors. We would like to thank you for your recent visit in our hotel. It was truly a pleasure to serve you.

2/10 Terrible

JAEHOON

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
별로
따뜻한물 안 나옴
Se hospedó 1 noche en noviembre de 2019

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2019

8/10 Bueno

Radakrishnan

Viaje de negocios
Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en agosto de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
el cielito
Nice people, clean room.
Se hospedó 3 noches en agosto de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The room wasn't indentificated properly , got the wrong kind of room
Se hospedó 1 noche en julio de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2019

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
房間算乾淨，但設備老舊，房內無飲用水與吹風機，需另外跟櫃檯要或叫客房服務。
Se hospedó 3 noches en marzo de 2019

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Booking online is too expensive. I couldn’t avail with special rates especially senior citizen discounts when booking online.
Se hospedó 3 noches en marzo de 2019

8/10 Bueno

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Relaxing, clean place
Se hospedó 1 noche en febrero de 2019
Respuesta de Diane Caramay, el 26 feb. 2019
Good day! We would like to thank you for your recent visit in our hotel. It was truly a pleasure to serve you. We are looking forward to your next visit and wish you the best in your business and personal endeavors. El Cielito Hotel-Sta. Rosa

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
we check early morning 6am so check is 12 noon i had to huggle to have late check out 1 pm .about midday they called our room if we are extending our stay i said no. we had breakfast 9 am.the lift is not working we had to walk down stairs.luckily by the time we finish our breakfast the lift is working. the bad side is that the room is not great the curtain blind its been tape were the fabric is torn.and when we try to roll it up it didn't work .room is dusty.hallway carpet is very dirty. in the lift they put r carpet on the of the old dirty carpet .
Se hospedó 1 noche en diciembre de 2018

2/10 Terrible

Mary

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Staff were great but the rooms were disgustingly dirty. I had to clean the dirt and grim in the bathroom myself. We left the hotel itchy from something in the bed/room. Not good enough.
Se hospedó 2 noches en noviembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a pleasant stay. Front office were nice and friendly. Requested extra bed and the service was prompt. Breakfast had sumptuous selections catering for locals as well as foreigners, it would have been perfect if they serves eggs to order.
Se hospedó 1 noche en octubre de 2018
Respuesta de Diane, el 31 oct. 2018
Dear Sir/Madam, We would like to thank you for your recent visit in our hotel. It was truly a pleasure to serve you.

4/10 Malo

Cliente verificado

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Elevator is under maintenance. Guests need to go up and down the stairs. We checked in at the 5th floor. The aircon at our room keeps on freezing with ice build up, thus not functioning well. Upon checking in at 11pm for our training the next day, we asked the front desk where will the training be. She answered she doesn't know. The training has long been scheduled and a very basic questioned was asked. Being on the front desk, the "I don't know" answer in quite unacceptable. Especially if the event will be held on the hotel itself.
Se hospedó 2 noches en octubre de 2018

6/10 Aceptable

Rowena, Australia

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Unexpected experienced
Rooms, not sound proof Cockroaches everywhere Tv’s old model, not working properly Unaware of condiments expiration Menu- same food everyday Price not worth it Aircon is not working properly
Se hospedó 1 noche en septiembre de 2018

4/10 Malo

Cliente verificado

No le gustó: Servicio y personal y condiciones de la propiedad
Basic hotel, do not have high expectation
Cons~ -Nothing close within walking distant. It would be a plus for hotel if they could provide free shuttle service to nearby areas like Paseo etc. -No bottled water provided. - room had a bad smell. -Some front desk staff not responsive, very passive, you literally have to get their attention to ask them anything, otherwise I felt almost invisible stand at the counter. -breakfast selection and quality was terrible. - it was far from a decent eating place so tried the lunch on the menu. food on menu overpriced and taste terrible as well. - sports bar was a joke. Pros~ - Room was relatively comfortable. - aircon was fine. - TV channels rather good - water pressure and temperature control not too bad. - room service uncle was very helpful and courteous. - had a hardtime connecting to wifi, but once connected, the coverage was good and speed rather decent. In short, this is a very basic hotel with not much to offer. Do not have much expectations and you will find it bearable. Could do with hospitality training, especially the front line people at the front desk. Definitely not a good vibe to be reluctantly greeted by sour faces,
Se hospedó 4 noches en julio de 2018

6/10 Aceptable

Cliente verificado

Se hospedó 1 noche en julio de 2018

8/10 Bueno

Michael, Texas

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We stayed at El Ceilito for two weeks. We enioyed getting to know the friendly staff. We did not always care for all that was on the breakfast buffet, but we do understand that the food is prepared more to the tastes of Filipinos and not Americans. Still, it was a wonderful place to stay.
Se hospedó 13 noches en julio de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
hotel
I really enjoyed my stay here. the staff were friendly and welcomining. I would definitely recommend this hotel
Se hospedó 9 noches en junio de 2018

10/10 Excelente

Mandeepkumar, Laguna

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Our experience
Comfortable, The food was great, The room is clean, And the Staff is Nice and they entertain us very well.
Se hospedó 1 noche en junio de 2018

8/10 Bueno

Tze Wei

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones

8/10 Bueno

Ryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Convenient and clean hotel
Very nice hotel.I enjoyed my stay.The breakfast was really good and the beds were really comfortable and it’s in a great location and I definitely will stay there again.

8/10 Bueno

Man Wai

Le gustó: Limpieza y servicio y personal
Good service quality but stingy management
Good breakfast not really may choices but very tasty, very good room make up service, BUT, the quality of the mattress is so bad, got deformed after i sit on the side for 30mins (i am abt 100kg), only the first day provide 2 bottles of 350ml drinking water, i stayed a whole week.
Se hospedó 5 noches en enero de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great hotel with friendly helpful staff Will stay there again
Se hospedó 5 noches en diciembre de 2017

6/10 Aceptable

Ricky

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Stay at El Cielito Resort, Santa Rosa Laguna Phili
First arrive to the room no refrigerator in the room, WiFi didn’t work.. So I asked for another room and got it but this room didn’t have a ref neither.. Ask for one but it was so old and dirty I couldn’t believe they would give it to any customer... They call the manager and he wanted to put me in another room but I refuse, all I wanted was an up to date ref.. They finally gave me one and then I was a happy customer... All the rooms at $55 per night should have up to date refrigerators in the rooms... Daily free breakfast was a plus tho...
Se hospedó 3 noches en diciembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
as long it is not near the road, the hotel is ok otherwise it is too noisy to sleep in the night
Se hospedó 1 noche en diciembre de 2017

8/10 Bueno

Doug

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good hotel. This hotel caters to foreign tourists so their prices are a bit high compared to the value
Se hospedó 3 noches en noviembre de 2017

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2017

8/10 Bueno

Rosana

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The place was easy to locate. The staff was very accomodating and always had smiles on their faces. All in all our stay was a pleasant one.
Se hospedó 1 noche en octubre de 2017

8/10 Bueno

Paul, Qld, Australia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Pleasant
Staff were very friendly and helpful. Hotel was clean and tidy. Breakfast meals were excellent. It was a good location for our needs. Well worth staying.
Se hospedó 5 noches en agosto de 2017

4/10 Malo

OKURA

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

6/10 Aceptable

Jan Cornelis

No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones

4/10 Malo

sam, nj

Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No amenities no pool no exercise room
Staff are very pleasant and nice. Room not maintain bathroom is old.

6/10 Aceptable

Robert

Le gustó: Servicio y personal
No le gustó: Limpieza y comodidad de las habitaciones
Place was ok closest location to enchanted kingdom cleanliness of room was just ok kind of old it was just ok breakfast buffet was good to me it was the best thing other than the customer service .just was not impressed but the room condition not the worst but not the best either

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza
No le gustó: Comodidad de las habitaciones

8/10 Bueno

Andrew, Canterbury

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
All good for a stay
The hotel was good with a good restaurant with a good menu. The breakfast had a large selection. The hotel had a sports bar which also served food. The room was cleaned daily to a high standard. Most impressive was the staff though. All polite and friendly but the bar staff were exceptional!

6/10 Aceptable

Ulli, Villach,Kaernten

Le gustó: Servicio y personal
No le gustó: Limpieza
Hotel mit nettem Personal !
Nettes Hotel mit freundlichen Personal ! Die Sauberkeit der Zimmer laesst zu wuenschen uebrig !! Im ganzen Zimmer gibt es Ameisen , die auch nach mehrmaligen Hinweis darauf nicht zu beseitigen sind ! Am besten ,man laesst seone Kleider im Koffer !Ansonsten ist vom Fruehstueck und dem Personal alles on Ordnung !

6/10 Aceptable

NERISSA

Deluxe room i rate it as 4 But the standard room i rate is 3

6/10 Aceptable

Alfred, Makati

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Recommended hotel to stay in Sta. Rosa
Closest to EK! Very concenient if you plan to visit the outlet stores nearby.