The house is spacious and the pool/amenities were great! However, the check-in process was a bit of a nightmare.
First off, the instructions emailed to me had a code that didn’t belong to the lock on the door to the property. The folks at Vacasa couldn’t help since they thought the lock on the door was a Schlage, when in fact it was a Kwikset. Eventually, the rep on the phone gave me the code to the lockbox which had a couple of keys inside. Ironically enough, the code that was provided for the lockbox ended up being the code that needed to be used for the door—though I didn’t find out about this until after finding the property managers contact info inside.
Second—once we finally got inside, unlocking the sliding door to the pool resulted in an ear-piercing alarm that we could only circumvent by removing the battery from the unit. The instructions given to me by the property manager (that she received from maintenance) just didn’t line up with what I was seeing on the device.
At one point when dealing with the alarms, a phone rep at Vacasa said they had sent out a technician to help, but I later found out that no rep was sent, as any of those sorts of requests needed to go through the property manager I eventually spoke to, and she said there were no such requests put in. Seems like a disconnect between support and management.
Despite the stressful first few hours of our vacation, the remainder of the stay was awesome! Would definitely stay here again.