Upon arriving late in the evening, we immediately noticed the couches were so soiled we didn’t feel comfortable sitting on them. The property manager came by next day to examine and made arrangements for the maintenance guy to come the following day, to spot clean the couch cushions, they also smelled. He chose to clean the area rug as well and it was so filthy the water came black.
The chintzy supplies were quite embarrassing. The tiny bars of soap were so small it was a waste for them to even be packaged, really? There was one extra roll of the cheapest toilet paper, one very small roll of the cheapest paper towel, two dish washing pods for the dishwasher, one of which we were reminded to use to clean the dishes before we left so the cleaning people didn’t have to. There was ONE extra trash bag and all the trash cans were dirty inside Trash day notification needed to be updated as we read to put them out on a day that didn’t get picked up, needs to be corrected, and get this, you can’t put it out the night before.....what? Although we paid a cleaning fee we were asked to remove the linens, & wash, put away all the dishes, ok no problem but maybe we should share the cleaning fee since I had to clean before we could comfortably enjoy this place. The comforters were not clean, I recommend taking them completely off the bed before use! The bathroom mats were so dirty I had to put them in the wash before we could use them. The quantity and the quality of the items stocked did not match the cost of the rental, not to mention the low supply of towels for four people. The dryer was full of pet hair, and the pillows were stained, thank God we brought our own! We were aware 10:00 is the check out time, but the cleaning lady sat in front our place one hour and fifteen minutes before check out. The staff does not call when they say they’re going to. We know of other that rentals offer some sort of cancellation policy and payment plan, however this place required full payment at the time of booking with absolutely no options to cancel. They weren’t clean or good enough to require that for sure! Needless to say we do not recommend Florida Dreams rental nor will we ever book with them again.