Gracias por su agradable recomendación. Esperamos que regrese pronto.

Thank you Jeimy.

Mario we don't have a $69 rate. Are you sure you are talking about the same hotel? Please refer to our ratings of 8 through 10. How could it be the same hotel? Our rate is $77 and it includes breakfast for 2.

Mauricio. We would like to help you with a problem but we have no idea what you are talking about. Who cancelled your reservation?

Thank you.

Thank you Erick. We are always pleased when a guest enjoys their stay.

Thank you Mauricio for your positive review. Please come again.

Thank you.

Sorry about the parking but we now have a private parking lot which none of the other businesses on Main Street have. In 5 years we have never had an incident on our street. We employ two to insure that nothing happens. If you wanted slat all you had to do was ask. We have free transportation to our swim in racquet club which is less than 5 minutes away. There is o room on Main street for a swim and racquet club. We are the only hotel on the street.

There was no comments

We have no idea who this person is/was as we never received a complaint from any guest(s) concerning any of these items. We are always suspect when a complaint is anonymous as the industry knows that they are sent by competitors sometimes.

SORRY WE DON'T RESPOND TO ANONYMOUS REVIEWS. FAKE NEWS.

Thank you Luis. Come back and visit again.

We are sorry about the prostitutes however the police are doing something about it. Our hotel is older but we maintain it to a high standard.

Thank you Fabio. We look forward to your next visit.

Congrats to staff

Staff did a great job.

We do not respond or believe anonymous reviews. We have found over time that most of the anonymous reviews come from competitors.

Angie, THank you for your review, however I am not sure what "location regarding breakfast honestly nothing to do!" Could you please explain and let us know what we can do to improve that?

muchas gracias por su comentario

Thank you.

We do not respond to anonymous reviews as they are commonly sent by competition.

Thank you Jason and we are glad you enjoyed your stay.

Thank you Gianina. We appreciate it when a guest has a pleasant experience.

Thank you. We are working on it.

Thank you. We are getting better and better since our recent take over. We appreciate hearing from satisfied customers.

Yes both those comments are correct. We have contracted with Coco Bay for our customers to be guests of Coco Bay Club with a beautiful pool, gym and tennis courts and a second pool located at the Coco Bay Beach Club. Both are first class facilities and are free for your use. We even provide transportation to and from the facilities. The restaurant is about 25 meters across the street and offers FREE breakfast buffet to our guests as well as a 10% discount on all other meals.

We typically don't respond to reviews by Anonymous as many times it is competitors.

Eres bienvenido y disfrutamos sirviendo a clientes como tú.

Thank you however we do not answer anonymous as they may come from competitors

Walter i am certainly sorry to hear about your experience. We have just taken over the hotel within a month ago and we are doing everything we can to bring it up to the standards of the rest of our businesses. First I would like to address your issues. We own the "bad" Chinese restaurant in front of the hotel. It is not a Chinese restaurant it is an Asian restaurant. When we took over the hotel the previous owner had removed the existing restaurant and the pool. There had been many complaints about the noise from the pool. I would like you to read the reviews and ratings of Hot Wok. The Asian menu has nothing to do with the breakfast buffet we serve for the hotel guests. Since there is no restaurant in the hotel we did not think walking 25 feet across the street was too much of a burden. The breakfast we serve is typical Costa Rican cuisine and the food is what most visitors come to Costa Rica to enjoy. You are the first to complain about the buffet. Since the pool was taken out we have made a partnership with a beach club close by. Maybe you did not understand but we (the hotel) pay for your visit to the beach club. This time of the year it is very windy in Guanacaste which caused a constant dust and debris problem including our lobby (an open tropical design) and our parking lot. We clean and sweep the lobby every 30 minutes along with the outside hallways and entrance. There is nothing else that can be done at this time of year and for the next couple of months. Not sure what you consider a small bathroom but if your opinion is it is small then you are right. Our claim to fame is the location as we are located in the center of the town with all it's attractions. I might suggest next time you might try Four Seasons ($1,500 per night) or the new Planet Hollywood that just opened at $850 per night as they have larger bathrooms and larger parking.

Thank you for your comments. We enjoy serving guests that are happy with their experience. We look forward to your next visit.

We do not respond to anonymous comments as many times they come from competitors or friends of competitors.

We do not respond to anonymous comments as many times they come from competitors or friends of competitors.

Thank you for your suggestions and we take them seriously. Parking is definitely a problem and we are negotiating an off-site parking lot. We do have two security guards that watch both the parking lot and cars parked in front of our hotel and our restaurant across the street. Fortunately we have never had an incident. Not sure about the breakfast comment. How can we improve?

We are sorry but we have no idea what you are talking about. It is true we do not have a pool but we have an arrangement with Cafe Playa which h beautiful and is an ocean front resort. We have an arrangement with Cafe Playa that our guest can use the facilities and we ask our guests not to take coolers there. We have an arrangement to pay the first 2,000 colones of the guests bill or if they just want one beer we (Coco Beach Hotel) buys it. I don't understand what is bad about that arrangement.

Gracias

Gracias