This property is amazing - great location, great space. But will you actually get what you paid for...... When I received the email from VRBO that I could access the details for my rental a week before my trip, I excitedly went to look. All of the details were blank - no check in or check out information and the address was not working on any maps app. I contacted the owner multiple times with no response. I did a little investigative work and realized this property - an 8 unit apartment building - is listed on at least 2 other non-VRBO related sites which concerned me.....do I have an actual place to stay or has it already been booked somewhere else? I contacted VRBO. Long story short, the only time I heard back from the owner was after contacting VRBO. And I had to contact them multiple times because her initial response to me didn't have the information I needed, including a working address. I then get to Aruba. The apartment building has 4 units on top, 4 on bottom that are pretty much identical units. I booked the top corner unit closest to sunset because sunsets are amazing in Aruba. I was so excited during check in that I didn't flinch when I was put on the lower level on the opposite corner. Shortly thereafter I noticed a number 4 on my key instead of 8, the unit I actually booked. I spoke with the host there and she said "the problem is we book on multiple platforms". No joke. She said she could move me to an upper level unit in 2 days, not the unit I booked, rather one on the opposite side of the building. Disappointing on my last night when I was watching the couple staying in the unit I had reserved taking pictures in front of the sunset. After asking for a refund for the difference in what I paid, I was granted it, but I'd rather not have dealt with this on my vacation - having to move units and still not getting what I paid for and then having to actually ask for a refund. No apology from the owner. Amazing. So, if you book one of these units, beware, you may not get what you paid for and maybe not a unit at all if they've all been booked on another site.
