2/10 Terrible
Alexander
Viaje en grupo
7 ene. 2026
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
We had specifically chosen your hotel for New Years celebrations in Savannah.
Unfortunately, throughout our stay, our room had no heat and at times no electricity
Given that this occurred during winter, the conditions were extremely uncomfortable and unexceptable for upscale hotel like yours.
Your hotel was not prepared for this weather.
As a direct result of the cold conditions I became ill during the stay and after.
This significantly affected my holiday celebrations.
This situation caused distress and inconvenience and did not meet the basic standards of hospitality that was advertised and paid for.
I believe it’s reasonable to expect services such as heating and electricity to be fully operational especially in December.
I am therefore kindly requesting that you review this matter and provide appropriate compensation for the affected nights.
Even though the staff was trying to resolve the issue but was not successful.
I hope we can resolve this matter amicably. Please respond to me within a reasonable time frame on how this will be resolved.
Alexander
Se hospedó 4 noches en diciembre de 2025
