It was a very frustrating and upsetting process to communicate with the property manager . She was not responding all the way , After many complaints to VRBO who also were not successful to reach her or get a reply from her, she finally gave us the access details 3 hours before . And when we showed up at 3pm there were still previous renters on the premises . We suspect that she was trying to have us cancel in order to rent to someone else at a higher price. VRBO should not deal with her anymore . Otherwise the property is good although lacking important items such as vacuum cleaner , iron board , iron ,,,,