8/10
The initial reservation was "flawed", we'll leave it at that. The solution is what I'm focusing on. Contacted the property manager about my concerns. Had a very professional & understanding discussion about our concerns. We hung up to think about solutions. He called me right back w a solution that was WAY more than we had made a reservation for, but we graciously accepted his offer. VERY grateful for the immediate communication from him, the option he presented & that we didn't have to cancel & drive all the way back home. Gave some constructive feedback about the original place we reserved, to hopefully make it better for the next renter & seemed receptive to my suggestions. Overall a positive experience, just an initial speed bump. But would have no reservations booking w this property manager in the future.
Mike L.
Se hospedó 2 noches en mayo de 2025