6/10
House is nice. We loved the location. Pool is great and game room was a hit with the children. However, the mattresses and pillows are like sleeping on rocks, and the sheets are cheap Ikea micro-fiber sheets. No cotton. The BBQ grill needs new slates and cooks very uneven.We noticed the first two nights there was an AC problem in the bedrooms and no AC in the kitchen, family room area. After spending a night in the Grand Canyon ( where they had cotton sheets) we came back to a hot house. After calling management, which came out immediately, we found out the AC was on a programmed timer and went off at 11:30 PM. Why this wasn't told to us is unknown. When I told the nice gentleman who solved that problem there was no AC in the kitchen, family room he confirmed, NO AC at all. Temperatures in Sedona were in the 80-90's when we visited. The next day they sent out more AC men who eventually told us there was a blockage somewhere in the AC vents that run to that area of the house and they couldn't fix it. So we went without AC in the area where our family was spending most of the time and cooked in a hot kitchen. I have been trying to resolve the refund they promised and their guest relation manager. Kay Dee, is not returning calls. She promised she'd call back two days after our initial conversation. It's now going on two weeks and she continues to either be out of the office or out of town. I am very disappointed, hoping I wouldn't have to write this review.
Linda D.
Se hospedó 7 noches en junio de 2025
