4/10
The rental was not cleaned prior to our check in. It shows it was not cleaned for many weeks, the amount of dust and dirt on the air vents. That's not appropriate for anyone to stay. Prior to check in, I sent multiple emails for ensuring the house would be clean. And even with replys of housekeeping staff being notified, the home was not properly cleaned. Wifi was not functioning upon arrival. After some self Troubleshooting the wifi continued to not function at full speeds, issues with security certificate and logging in. We had to use our own mobile hot spots and mobile networks for work/pleasure. The kitchen was infested with cockroaches, under the sink was filthy. The house is not well maintained and needs clean furniture, clean carpeting, and major dusting and thorough air vent cleaning. It's an injustice to have guests rent this property if it's not maintained. Would not stay here again. The home has potential if well kept. Liked the amenities in the aquatic club and nice views from front yard.
HANA U.
Se hospedó 5 noches en noviembre de 2024