Semousies Vacations from MXN$27,582

Air conditionating didn’t work, staff was nice

Naomi was a great help to us, helping with our dinner plans. The rooms were the best we had on our trip to Switzerland, France, Belgium and The Netherlands. We would highly recommend the Falco and gladly stay there again!

The staff were so helpful and kind! The hotel felt like an oasis!

I did not like that the hotel Craves fire alarm was activated in the middle of the time I was falling sleep around 2:30a on the 19th of September so we evácuated the hotel and waited outside for a very long time and it was cold and finally we were told that it was a false alarm but the alarm was on until 6:30a or 7:00a. I had a city tour the next day and I needed to be there at 8:00a and I did not sleep at all. I requested a one night Refund and the agent at the desk offered me a breakfast that I could not take since my nice and I were leaving to the Brussel Air port very early. The agent at the desk said that he would pass the request I asked for one night Refund to his manager and that expidia would contacto me.

Good location, a few minutes walk from the center, and from the Train station. Rooms have nice high ceilings, very comfortable beds, fridge, coffee maker, and a safe. Very comfortable. No front desk or key, access is by code for the front door and room… still getting used to that set up. No issues, good experience.