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Cabaña completa

Big Bear Lodge: Mountain Views, Game Room

Galería de fotos de Big Bear Lodge: Mountain Views, Game Room

Smart TV, chimenea, reproductor de DVD y futbolito
Tina de hidromasaje al aire libre
Smart TV, chimenea, reproductor de DVD y futbolito
7 habitaciones, tabla de planchar con plancha y wifi gratis
Detalle exterior

Opiniones

8.2 de 10,
Muy buena

Cabaña completa

7 habitaciones6 baños32 personas307 metros cuadrados

Servicios principales

  • Tina de hidromasaje
  • Cocina
  • Lavadora
  • Secadora
  • Wifi gratuito
  • Aire acondicionado

Agrega fechas para ver los precios

Información de la propiedad

Big Bear Lodge: Mountain Views, Game Room

  • You and 31 of your closest friends and family will enjoy a memorable vacation at Big Bear Lodge located on the edge of the Arts and Crafts Community. Just 20 Minutes to Downtown Gatlinburg and Pigeon Forge you are just a short ride away from all the attractions. That is if you get bored of playing pool, Foosball and air hockey while gathering with your friends and family.

    Relax on one of the many decks and enjoy a dip in the hot tub.

    You enter on the middle level of this cabin.

    Bedroom and Sleeping Arrangements:
    Upper Level - Bedroom 1: King Bed - Sleeps 2
    Upper Level - Bedroom 1: Queen Bed - Sleeps 2
    Upper Level - Bedroom 2: King Bed - Sleeps 2
    Upper Level - Bedroom 2: Queen Bed - Sleeps 2
    Upper Level Game Room: Queen Sleeper - Sleeps 2
    Upper Level Game Room: Queen Sleeper - Sleeps 2
    Main Level - Bedroom 3: King Bed - Sleeps 2
    Main Level - Bedroom 3: Queen Bed - Sleeps 2
    Main Level - Bedroom 4: King Bed - Sleeps 2
    Main Level - Bedroom 4: Queen Bed - Sleeps 2
    Main Level - Bedroom 5: Queen Bed - Sleeps 2
    Main Level Game Room: Queen Sleeper - Sleeps 2
    Lower Level - Bedroom 6: King Bed - Sleeps 2
    Lower Level - Bedroom 6: Queen Bed - Sleeps 2
    Lower Level - Bedroom 7: King Bed - Sleeps 2
    Lower Level Great Room: Queen Sleeper - Sleeps 2

    *** This Property is located 10 minutes from the main Elk Springs Resort
    7 Bedrooms
    6 Full Bathroom
    6 King Beds
    6 Queen Beds
    4 Sleeper Sofas
    9 Foot Theater Screen with Surround Sound
    3 Covered Decks
    12 Rockers
    Hot Tub
    Pool Table
    2 Foosball Tables
    56" TV
    46" TV
    2 Game Rooms
    Great Room
    Fully equipped kitchen
    Charcoal Grill

    Free WIFI, a washer / dryer, iron and ironing board, and paved parking are included for your convenience. All linens and towels are provided as well as a starter supply of paper towels, toilet paper, soaps and detergents.

    Host requires the guest to sign a rental management agreement prior to allowing access to the unit. The agreement details our cancellation policy, terms and conditions. Must be 21 or older to reserve a cabin and person booking must be staying in the cabin.

    We provide a starter supply of paper products, detergents and soaps and coffee filters. We do not supply shampoo, conditioner, body wash and there are no pantry items, spices, salt & pepper or coffee included - guests should bring these items.

    This cabin is professionally managed by Elk Springs Resort Cabin Rentals in Gatlinburg, TN. We provide concierge service as well as dispatched maintenance and housekeeping should you need assistance during your stay. Feel free to check here for details -or- all our listings at Elk Springs Resort cabin rentals.

Servicios de la propiedad

Ski

  • Cerca de las pistas de ski

Alberca/spa

  • Tina de hidromasaje

Internet

  • Disponible en la cabaña: wifi gratis

Estacionamiento y transporte

  • Estacionamiento en la propiedad

Cocina

  • Cafetera y tetera
  • Horno
  • Isla de cocina
  • Lavavajillas
  • Máquina de hielo
  • Microondas
  • Parrilla de estufa
  • Refrigerador
  • Tostadora
  • Vajilla y utensilios de cocina

Comidas

  • Mesas

Habitaciones

  • 7 habitaciones
  • Se proporcionan sábanas
  • Sofá cama

Baño

  • 6 baños
  • Se ofrecen toallas
  • Tina o regadera

Áreas comunes para sentarse

  • Área de comedor independiente
  • Chimenea
  • Mesa
  • Sala de estar

Entretenimiento

  • Reproductor de DVD
  • Smart TV con canales de cable/satelitales

Espacios exteriores

  • Asador
  • Balcón

Lavandería

  • Lavadora
  • Lavandería

Para tu comodidad

  • Aire acondicionado
  • Calefacción

Mascotas

  • No se aceptan mascotas

Facilidades de acceso

  • No se permite fumar en la propiedad

Servicios e instalaciones

  • Plancha y tabla de planchar
  • Teléfono

Aspectos destacados de la ubicación

  • Cerca de un centro comercial outlet
  • Cerca de un hospital
  • En la montaña

Actividades

  • Futbolito
  • Mesa de billar
  • Parque acuático
  • Sala de juegos o videojuegos
  • Casino en los alrededores
  • Ciclismo de montaña en los alrededores
  • Exploración de cuevas en los alrededores
  • Golf en los alrededores
  • Observación de aves en los alrededores
  • Parque temático en los alrededores
  • Paseos a caballo en los alrededores
  • Patinaje sobre hielo en los alrededores
  • Pesca en los alrededores
  • Rafting en los alrededores
  • Senderos para caminar o andar en bicicleta en los alrededores
  • Tours ecológicos en los alrededores
  • Tours por bodegas de vino en los alrededores
  • Tubing acuático en los alrededores

Características de seguridad

  • Detector de monóxido de carbono (el anfitrión indicó que la propiedad cuenta con un detector de monóxido de carbono)
  • Detector de humo (el anfitrión indicó que la propiedad cuenta con un detector de humo)
  • Botiquín de primeros auxilios
  • Extintor de incendios
  • Cerradura de alta seguridad

Descripción general

  • Tamaño de la unidad: 307 metros cuadrados

Propiedades similares

Áreas de la propiedad
Econo Lodge Pigeon Forge Riverside
Pigeon Forge
  • Alberca
  • Tina de hidromasaje
  • Desayuno incluido
  • Alberca infantil
8.8 de 10, Excelente, 2,925 opiniones
El precio actual es de $1,310 MXN
$1,470 MXN en total
impuestos y cargos incluidos
28 jun. - 29 jun.
Econo Lodge Pigeon Forge Riverside
Comparar propiedades similares

Políticas

Check-in

Hora de inicio del check-in: 15:00
Check-in sin contacto
Edad mínima para hacer el check-in: 21 años

Check-out

Check-out antes de las 10:00

Instrucciones especiales de check-in

Recibirás un correo electrónico del anfitrión con las instrucciones para hacer el check-in y el check-out.
La información proporcionada por la propiedad podría estar traducida con herramientas de traducción automática.

Mascotas

No se aceptan mascotas

Niños y camas adicionales

Los niños son bienvenidos.

Eventos

No se permiten eventos

Fumar

No se permite fumar

Información importante

Información importante

Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito, una tarjeta de débito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra
No se permiten fiestas ni eventos de grupos
El anfitrión indicó que hay un detector de monóxido de carbono en la propiedad
El anfitrión indicó que hay un detector de humo en la propiedad
El equipamiento de seguridad de esta propiedad incluye extintor de incendios, botiquín de primeros auxilios y cerradura de alta seguridad
Vrbo, nuestro sitio asociado, administra este hospedaje. Recibirás un correo suyo con un enlace a tu cuenta de Vrbo, donde podrás cambiar o cancelar tu reservación.

Información de la zona

Esta cabaña se encuentra cerca de parques temáticos y en la montaña, en Sevierville. Museo del Titanic y Espectáculo y cena Dolly Parton's Stampede son lugares culturales destacados, y los turistas que quieran ir de compras pueden visitar Parque de atraciones The Island in Pigeon Forge y Tanger Outlet Mall (centro comercial). ¿Viajas con niños? No te pierdas Ripley's Aquarium of the Smokies y Dollywood. Disfruta de las montañas con lugares para esquiar, y aprovecha para practicar actividades como patinaje sobre hielo. Visita nuestra guía de Sevierville
Ver más cabañas en renta en Sevierville
Sección del mapa
Sevierville, TN

Qué hay cerca

  • Río Little Pigeon
    Río Little Pigeon
    A 6 min en auto - 6.4 km
  • Espectáculo y cena Dolly Parton's Stampede
    Espectáculo y cena Dolly Parton's Stampede
    A 15 min en auto - 16.4 km
  • Parque Mills
    A 8 min en auto - 8.1 km
  • Rocky Top Sports World
    A 9 min en auto - 9.4 km
  • Morning Mist Village
    A 10 min en auto - 9.4 km

Medios de transporte

  • Alcoa - Aeropuerto de Knoxville (TYS) - 66 min en auto

Restaurantes

  • McDonald's
    A 14 min en auto
  • Wilderness Pass Restaurant
    A 26 min en auto
  • Till And Harvest
    A 26 min en auto
  • Three Jimmy's Good Time Eatery
    A 14 min en auto
  • Splinter's Trailside Snacks
    A 26 min en auto

Preguntas frecuentes

¿Big Bear Lodge: Mountain Views, Game Room acepta mascotas?

No, la propiedad no acepta mascotas.

¿Cuánto cuesta el estacionamiento en Big Bear Lodge: Mountain Views, Game Room?

Hay estacionamiento disponible en la propiedad.

¿A qué hora es el check-in en Big Bear Lodge: Mountain Views, Game Room?

Hora de inicio de check-in: 15:00.

¿A qué hora es el check-out en Big Bear Lodge: Mountain Views, Game Room?

El check-out es a las 10:00.

¿Dónde se encuentra Big Bear Lodge: Mountain Views, Game Room?

En en la montaña, esta cabaña para familias se encuentra a 10 km (6 mi) de Río Little Pigeon, Capilla en Honeymoon Hills y Rocky Top Sports World. Rocky Top Mountain Coaster y Parque de loros Parrot Mountain and Gardens también se encuentran a 15 km (9 mi).

Opiniones de Big Bear Lodge: Mountain Views, Game Room

Opiniones

Muy bueno

Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.
Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 67 de 132 opiniones
Puntuación de 8, es decir, Bueno. Basada en 31 de 132 opiniones
Puntuación de 6, es decir, Aceptable. Basada en 17 de 132 opiniones
Puntuación de 4, es decir, Malo. Basada en 6 de 132 opiniones
Puntuación de 2, es decir, Terrible. Basada en 11 de 132 opiniones

7.2

Limpieza

8.2

Ubicación

Opiniones

Opinión verificada

10/10 Excelente

Mayra M.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

Excelente

Esta cabaña está perfecta para familias grandes tiene todo lo que necesitas, bastante espacio. A nosotros nos encanto la recomendaría mil veces
Se hospedó 8 noches en septiembre de 2024
Opinión de un sitio asociado

10/10 Excelente

Patty A.

Beautiful place

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was perfect for the group of 6 families, we were surprised to find two beds in most of the rooms which made our stay more comfortable. The space and location also made it more amazing. I hope to come backIf you are looking for a spacious and comfortable place, this is the place.
Opinión de un sitio asociado

10/10 Excelente

Ben S.

Ben's Stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Amazing, really well handled by the company. I would definitely come back!
Opinión de un sitio asociado

10/10 Excelente

Ashlyn S.

Beautiful Cabin!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The cabin was great and worked really well for our retreat with the women in our church. We had a wonderful time of fellowship and relaxation during our stay here. The beds are pretty hard, so come prepared for that if you are not used to sleeping on a harder mattress.
Opinión de un sitio asociado

10/10 Excelente

MONICA B.

Easter vacation

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Everything was great, I received all the needed info. Prior to my arrival which made everything go smoothly.
Opinión de un sitio asociado

10/10 Excelente

Bijoy S.

Great Stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Everything was great
Opinión de un sitio asociado

10/10 Excelente

Paul S.

KING WOMEN'S sOCCER

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Team retreat went well.
Opinión verificada

10/10 Excelente

aletha e.

Le gustó: Limpieza, check-in, comunicación, ubicación y veracidad del anuncio

A freezing Christmas stay

Beautiful, ,love all the wood , and the layout..Not enough seating.The wall hanging, and decorations are dated and faded and need to be replaced.No emergency heat , and the cabin stayed cold.
Se hospedó 4 noches en diciembre de 2022
Opinión de un sitio asociado

8/10 Buena

Benjamin G.

Quick getaway with family.

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: First I thought we were kind of far from everything but once I got a lay of the land it doesn’t seem far at all. The only real issue we had was we had to wait to check in a little longer than expected and a maintenance man was still there an hour and a half after we were originally supposed to check in. Then once we got settled we wanted to get in the jacuzzi but it wasn’t working properly. Maintenance did respond and fix the issue quickly. After that we really had no complaints. We had enough space, it was nice and cool. We had a good view of the mountains. It was an overall great experience.
Opinión de un sitio asociado

10/10 Excelente

Carrie C.

Ladies Mountain Retreat

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We booked the cabin for a ladies weekend retreat. Location was about 25 minutes from Pigeon Forge and 25 minutes from Gatlinburg. The cabin was clean but needs more furniture. We enjoyed the hot tub and the mountain scenery.
Opinión de un sitio asociado

10/10 Excelente

Patsy M.

Great Vacation

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a wonderful time. The cabin was amazing. We really enjoyed ourselves. Everytime I needed to ask a question or need trash pickup they was fast responding. We just enjoyed the cabin so much. Everything you could possibly need was there. Thank you
Opinión de un sitio asociado

8/10 Buena

Debbie G.

Some update need

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Was ok the problem that we had was 3 spider and some floor need to be replaced in the kitchen. Some out side light in front of the cabin and new mattresses in all bedrooms.
Opinión de un sitio asociado

6/10 Aceptable

Hope J.

Johnson’s in Gatlinburg

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very unhappy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very nice rental. Whenever issues came up they were very diligent in getting someone there to fix it. the internet/Wi-Fi never stayed connected and the tvs kept going out.
Opinión de un sitio asociado

10/10 Excelente

Phillip B.

Great stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Was a great place to stay. We started off going to have about 32 people. It dropped down to about 22. Would have had plenty of room for the 32. The cabin was great looking. Had plenty of room on the inside. Had plenty of stuff for the kids to play around with. Everything was clean. The staff was very helpful. We just very much like to thank the ones that are in charge of this because they made our stay great.
Opinión de un sitio asociado

8/10 Buena

Joy P.

Big Bear Lodge Stay November 2024

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Cabin was very roomy and clean. The office and maintenance very helpful. The cabin is listed to house 30 plus people but there is very little comfortable seating on any of the levels for more than 3 or 4 people at one time. We took a family of 14 and we not able to be together except at the table while eating. The cabin beside played VERY LOUD music starting early morning until very late at night. This made our stay not very peaceful, but also was not the responsibility of our cabin company or owners. Overall, I would recommend this cabin and use it again.
Opinión de un sitio asociado

8/10 Buena

Jessika C.

Big bear lodge

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Overall this was a nice cabin for our large family. The drive to get up to the cabin isn’t horrible, but probably isn’t for the faint of heart. It was off the beaten path, but pretty central to Gatlinburg and pigeon forge. It takes about a half hour to get anywhere, just because of how slow you have to drive on some of the roads. The only thing I could really complain about is that the mattresses are rock hard. That’s a big deterrent for my family and I, and we likely won’t stay at big bear lodge again, because of this.
Opinión de un sitio asociado

10/10 Excelente

Farag G.

Tree Bear Cabana😊😊😊

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The climb to the lodge of luxury known as the Big Bear Lodge of the Elk Springs Resort was one of the great and brave endeavors. Big Bear, its beautifully luscious chestnut wood covered only partly by the tree of epic collaborated proportion. Each bear's lair is adorned with such majestic beauty fit for the type of experience awaiting pleasure full and manner full enjoyment. Thank you for the views built especially with someone like us in mind. That's the experience. That's the bare necessity for a weekend well-curated. We appreciate the 15% off future stays and more importantly, hope to get the chance to welcome us back into your home no matter the season. Thank you for the invitation to our stay downtown Anakeesa, there's more magic in the mountains than realized ever before.
Opinión de un sitio asociado

6/10 Aceptable

A guest from AUGUSTA, GA

Stay at Big Bear Lodge

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: During our stay, we experienced some difficulties with the heating and water. After two technicians came out, we were told that one of the units were frozen and this is why we did not have hot water or heat. We were in the cabin for about 16hrs with little to no heat or hot water. On Friday, around 10am it was fixed. However, Friday night around 12am, the cabin dropped back down to below 60 when it was below 40 outside. Due to the inconsistency of the temperature, my youngest child is now sick. Otherwise from the heating and hot water issue, we enjoyed our stay. Cabin was clean, in a central location, and the staff was eager and willing to help us during our stay.
Opinión de un sitio asociado

8/10 Buena

Curtis G.

Overall a good stay, but some issues.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: This cabin is in a wonderful location, has a great view and is very pretty itself.The management company makes things easy and are very responsive to the customer before and during the stay.However, the cabin has some short comings.While it is listed as sleeping 32, while it is true you could sleep 32, the amenities of the cabin would not support it. The hot water heater was too small for my group of 12, so much that we thought the heater might had broken. Maintenance came out promptly to have a look, and let us know it was working but was nowhere near large enough and would get a note in to the owners to upgrade it (good luck future groups!).The other issue we had was a lack of seating on floors 2 and 3. It would be good to add in a few extra chairs.
Se hospedó 7 noches en septiembre de 2023
Opinión de un sitio asociado

8/10 Buena

Karen R.

Mostly great stay

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The house and location were great, but there were issues with the beds in each of the 6 rooms we used. New mattresses are needed in all of them. The cabin was also lacking in furniture. The movie room included one couch and that is it. We pulled in some rockers, but there were not enough rockers on even one of the three porches for all of us. With so many rooms, you would think there would be comfortable seating for the large group of 12 to gather somewhere. The top floor was the most homey and had an extra kitchen, which was nice. The jacuzzi had to be fixed and the water wasn't very hot at first, but the company was very good about quickly coming out and fixing both things and it worked well after that.
Opinión de un sitio asociado

8/10 Buena

Frieda D.

It lived up to it's name! Bears appeared as we were leaving.

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: As we were loading our cars to leave, two bears decided to visit our trash cans, circle the house, and one groomed itself as we watched from the decks.Overall, we were happy with our stay, but if you are going to advertise that you can sleep 32, then you need to stock the kitchen accordingly. More silverware is needed. So are more, larger serving dishes and a decent can opener. We used a pocket knife! Also, I had 3 lukewarm showers and one warm shower. The water heaters need help.Be aware that the "main" level is NOT the ground level. If you need 3 bedrooms on the entry level, go somewhere else. What the website describes as the lower level is the entry level, main is the 2nd floor, and upper is the 3rd floor.The drive up to the cabin was a bit scary. Serious drop offs at the edge of a single lane road.With all that said, we thoroughly enjoyed our stay and particularly liked that the dining area and the living area were connected.
Opinión de un sitio asociado

2/10 Terrible

Keshanda H.

Horrible Night's Stay

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We had NO heat at all. Called to report they sent someone out he told us it would be an hour before we felt a difference and have heat but to no avail we still had no heat. Called back but noone came back out to fix the unit. We stayed the night in a cold cabin with tempatures outside in the single digit. They moved us to a differen cabin the next day but our family couldn't enjoy our stay or even take showers and relax because it was so cold. The cabin itself was nice, lots of space, and was very clean. But the heating situation was horrible. ElksSprings refunded a few dollars and I do mean a few dollars for the inconvience of us freezing all night(there were 11 of us and after the refund was split up we all received $15) so yeah we were refunded a few dollars as to where I feel we should have been offered a free night's stay or at least half of the night's stay refunded. Even tho the cabin was nice I would not stay here again in the winter season.
Opinión verificada

6/10 Aceptable

Wen B.

Le gustó: Check-in, comunicación, ubicación y veracidad del anuncio

Okay, but needs attention

Our biggest complaint was the mice! Mouse droppings in the kitchen drawers and on our first night, we watched one run across the kitchen counter. There was also what looked like a critter nest in the corner of one of the staircases. Ended up having to figure out where to store food so as not to wake up with mice having feasted. Called property management and they sent someone the next day, but the mice issue wasn't going to get addressed same day. There isn't nearly enough seating for the number of guests this property can accommodate, which made the 2 main dining tables the only area to sit and congregate. All the other common areas had seating arrangements for 3 people max. Could have used a couple more couches on each floor! Windows were old and falling apart, no screens so couldn't open the windows. Some broken/missing window treatments, made privacy interesting on the first floor bedroom facing the balcony. Hot tub looked questionable and we didn't even both attempting. Plenty of towels and linens. Beds were relatively comfortable. Location was decent, although the road getting to the house was very narrow with switchbacks. I would avoid it when dark or with snow.
Se hospedó 3 noches en junio de 2023
Opinión de un sitio asociado

10/10 Excelente

Jesse B.

GREAT Place for a BIG Group! Amazing Views, plenty of fun!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We rented this house as we were hosting 20+ family members for our wedding in Gatlinburg, Tennessee. The house is 3 stories, and really is a great setup to accommodate big groups!There's a pool table & foosball table on the top floor (that was where the younger folks slept so they could play pool all night)A big projector screen on the middle floor (some of the older crowd enjoyed watching movies and TV on the projector and they were away from the noisy pool table, but also had a foosball table on the middle floor to use).And then the lower level had the kitchen and that was where the remainder of the older crowd slept as it was the furthest from the pool table. The kitchen was spacious and well equipped, the hot tub was BIG, and the house was really great overall. The dining table on the lower level is HUGE and accommodated everyone in our group. Washer & Dryer was a nice touch as well!All 3 levels had huge decks, and the view from the top level is AMAZING... seriously, AMAZING.Our only complaint would be the house needs a bit more furniture... just armchairs, or additional couches, as well as nightstands or end tables. The second floor has just one couch, which makes watching TV a bit of a bummer if more than 2-3 people want to watch something.The property was only about 17 minutes to Gatlinburg, 17 minutes to Pigeon Forge, and about 20 minutes to Sevierville. Great central location! The road up to the house is a little daunting for people who have never been on Tennessee mountain roads, but nobody made any errors in our group. It is a bit steep and has a couple turns that would definitely be a challenge in wet or icy conditions, but fortunately the weather was decent enough during our stay.If we ever had another big group gathering again, I would definitely lean toward booking this cabin. It really was an awesome experience.
Opinión de un sitio asociado

2/10 Terrible

Susan W.

Most rude service ever! Yep we're talking to you!

Rating Details: The vacation rental was very dirty. I was more than happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: I almost feel like this is a continuation of wasting my time, but here we go again almost a month later. Quite literally the 20th attempt to get through to someone of how awful our first nights stay was and complete lack of guest service. We were told that check in was 3 and a slight delay because of weather. The cleaning crew never arrived after waiting until 5:30 our group of 29 was told to go have a nice dinner and get a hotel room at our expense. At the low end that would have been over $2,000 during Christmas time! After already paying in full the $5,090. You left no helpful options. Completely left 29 guests from 3 states out in the cold. We then suggested that we just clean it ourselves because this was a family reunion and we didn't want to be separated trying to make other accommodations. Not to mention all of the food that was purchased would go to waste. We spent all evening after being delayed to enter the cabin to clean. The roads were accessible as all of our party and neighbors were driving around. After staying up past 12 PM doing laundry we continued this into the next day. All the while trying to communicate with your office to rectify our frustration and huge inconvenience. Again the cleaning fee refund is not sufficient compensation! Your staff is rude and incompetent. Which made the experience even worse. Hanging up on guests when trying to resolve these matters and not responding to texts or messages is completely unprofessional! Again we are asking for a full refund of our first nights stay. Just the cleaning fee is ridiculous! We will never stay with E.S.R again and will make it known to everyone and anyone to not use your cabins. I'm sure this review will be disregarded along with the over 20 other calls, texts and messages too though.