4/10 Malo
Megan M.
23 jun. 2025
Tennessee Cabin
Unfortunately, our stay started out with a lot of issues. We arrived around 5pm and were unable to enter the cabin due to the code not working, but upon further investigation, we discovered that the back door was unlocked. Both the upstairs and downstairs thermostats were reading 80 degrees (in mid-June). Before calling the 24/7 issues line, we lowered the thermostat and waited a bit. After an hour, it only moved to 79, and we called the 24/7 issues line. No answer. Then, we discovered that all of the towels and 1 of the bedspreads were damp. We called the issues line again and finally spoke to someone who asked us to take photos of the thermostats and the damp linens. At this point, hours later, we were hot, tired from driving all day and frustrated. Having to provide photographic evidence of the issues in the cabin before maintenance was willing to even discuss addressing the issues was infuriating. Both my husband and I communicated with the maintenance team who were patronizing and unhelpful. We had to threaten to leave to get them to send out an HVAC technician, who eventually arrived around 8pm. Apparently, both units were low on coolant and the downstairs unit was not operational due to an electrical issue. The technician resolved the problem and by 9pm, the cabin was cool. We used our own beach towels to shower and finally revived towels 24 hrs later. They also gave us a new code which worked but only for the cabin and not the main gate. Not worth it for almost 4k.
Megan M.
Se hospedó 6 noches en junio de 2025