8/10 Bueno
Chris E., Lexington, SC, USA
29 abr. 2024
Le gustó: Limpieza
Excellent Property, but TERRIBLE Check In Experience
Our family of "travel sport" kids keeps us traveling to many different tournaments and in many different states. This particular weekend, I had to travel with our son for a soccer tournament and my wife had to travel with our daughter for a volleyball tournament in Sevierville. My wife, daughter and two other guests arrived rather late due to the 4.5hr drive to the resort. I had booked the resort for my wife with my information and payment information. Upon arrival, the resort would not let her check in due to her name not being on the actual reservation. I was called and my word was not enough, nor was my wife's ID showing our last names matched as did our primary residence on the reservation and her ID. I was forced to pay $99 for them to change the reservation into my wife's name in order to be let into the condo. THAT...is unacceptable. When booking through VRBO, "2 Adults, 2 Kids" was selected. IF the resort is going to require BOTH spouses to be listed in order to be let into the condo, that needs to be communicated. What if I was coming later?? I feel this was ALL on the resort and not too much on the VRBO host. Non-the-less....VERY inconvenient and costly just to be able to enter the condo that is already rented.
Chris E.
Se hospedó 2 noches en abril de 2024