Cabañas en Shepherd

“Upon arrival, I was informed that my reservation had been cancelled by the hotel because payment had not been received prior to my check in. When I explained to the employee that this reservation was to be paid upon check in at the property, she asked me to show her proof of this condition on Expedia which I did. While Expedia showed my reservation (that I had for weeks) as active, the employe and the manager refused to listen or attempt to understand. They made false statements which included...

“We received a last minute room substitution at this property because we were overbooked at our chosen property. Courtyard room was very clean but you could hear every toilet flush all night long. There was also no free breakfast. You could purchase breakfast at their bistro starting at $15 per person. ”

“The room was nice and clean. Staff was friendly, parking felt safe. Could've gotten a better rate calling directly though.”

“Nice place”

“Muy incómodas las camas ”

“Excelente hotel y muy cercas del centro acuático que es genial para la familia ”