Worst experience ever. The service was awful (the guy with the squinting eye, my description is not to be mean, is so the manager knows who i am talking about) was racist and rude. There was a couple of Americans he treated badly just because they were American. We had a friend invited to our room to drink some wine in the balcony because we rented the room with the view, and he wouldn't let him pass because he was too lazy to register his document. The night was very cold 0 degree night, and there are no heating system in the room, only in the bathroom. We ask if they could turn on the heating system and they told us very rudely that it was already on, it was a lie, I imagine it was broke. And there was no blankets in the room, only sheets and a thick sheet, but still a sheet. We had to dress up to sleep. The bed was supposed to be double but it was only two mini individual mattresses put together, but there was a huge crack in the middle. And last but not least, I had a pre-payed night but they didn't had the receipt, so they wouldn't let me go unless we payed the night again. So I had to pay the night. Worst experience