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Opiniones de The Singer Oceanfront Resort, Curio Collection by Hilton

4 out of 5

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 474 de 1131 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 290 de 1131 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 160 de 1131 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 94 de 1131 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 113 de 1131 opiniones" "

8.0/10

Limpieza

8.2/10

Servicio y personal

7.6/10

Servicios

7.4/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Katiuska

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me cobraron resort , pagué una noche y tuve que irme del hotel porque las fotos que mostraban tenía piscina gimnasio y nunca colocaron que actualmente está en remodelación y deben decirlo para uno decir pues en remdolacion todo está cerrado . Hu ver un complaint espero la devolución de mi dinero pues me fui a las dos horas de check inn
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Katiuska,Thank you so much for the review. We're disappointed to hear your stay did not live up to your expectations and apologize for any inconvenience faced. Please feel free to reach out to us so we may look further into this issue and do what we can do to correct this.

6/10 Aceptable

Blanca

Le gustó: Limpieza y servicio y personal
La propiedad está en reparación. Nunca fui notificada de esto por Expedia. La piscina está en reparación. Por lo tanto, no pude hacer pleno uso de la instalaciones. El personal, muy amable, me ofrecieron desayuno gratis y parqueo gratis.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 16 abr. 2024
Dear Blanca,Thank you for taking the time to leave a review. We are pleased you enjoyed our warm hospitality and will pass your compliments on to the team. We apologize for any inconvenience and will use your feedback to help us evolve as a destination. We hope you'll consider staying with us again soon.

8/10 Bueno

Miguelina, Miami

Viaje familiar
Le gustó: Limpieza y servicio y personal
Estan remodelando el hotel, no fue del todo bueno ir, hay limitaciones en sus servicios, espero pueda ir cuando todo esté listo a ver que tal
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager, el 30 jul. 2023
Dear Miguelina, It was wonderful having you as our guest recently. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any disappointment in this respect. Thank you for your patience and understanding, and we look forward to welcoming you back in the future to enjoy all that we have to offer!

4/10 Malo

Francisco

No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 3 noches en julio de 2023
Respuesta de Mark, el 9 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Margarita

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo fue excelente
Se hospedó 2 noches en mayo de 2023
Respuesta de General Manager, el 30 may. 2023
Dear Margarita,Here at Hilton Singer Island Oceanfront / Palm Beaches Resort, it is always our goal to exceed our guests expectations, so we are thrilled that we managed to achieve that for you this time around! Thank you for your glowing review, and we would be honored to welcome you back again anytime!

8/10 Bueno

Yalina

Viaje en pareja, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Estuve hospedada con mi esposo y mi niña y realmente la pasé bien, todo el personal muy amable y servicial excepto el señor del bar de la piscina que solamente estaba atendiendo a un cliente me acerco para pedir un trago para mi esposo y me dice en un tono un poco feo que vea a la mesera para que me atienda y coja mi orden, cuando solo quiero un trago , ese es su trabajo a él le pagan por eso no me está haciendo ningún favor , Haa y en un día de las madres, Wao eso me molesto bastante y ni el trago pedí. Por lo demás el personal del lobby, las meseras , los chicos de la playa pues un excelente trato.
Se hospedó 1 noche en mayo de 2023
Respuesta de General Manager, el 16 may. 2023
Dear Yalina,It was an honor to host you over Mother's Day at Hilton Singer Island Oceanfront / Palm Beaches Resort. We take pride in providing impeccable service, so we're distressed to read about your experience at the pool bar. Rest assured, any missteps won't be repeated. On behalf of our team, we hope to have the pleasure of serving you and your family again.

10/10 Excelente

Raul

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good service
Se hospedó 1 noche en mayo de 2023
Respuesta de General Manager, el 15 may. 2023
Dear Raul,We loved having you stay with us at Hilton Singer Island Oceanfront / Palm Beaches Resort. It was our pleasure to provide you with attentive service, as we do all we can to ensure a terrific experience. Come back soon!

2/10 Terrible

Antonio

No le gustó: Servicio y personal y servicios
Horrible el servicio de las personas Tiran las cosas y atienden muy mal a los huespedes
Se hospedó 1 noche en enero de 2023
Respuesta de Tanaya, el 6 feb. 2023
We're sorry you did not have a great experience during your stay. We hope you did speak to a manager regarding the problems that accrued. If not, please contact the hotel.

10/10 Excelente

Maite, West Palm Beach

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
En General todo muy bueno
Se hospedó 1 noche en enero de 2023
Respuesta de Tanaya, el 6 ene. 2023
Dear Maite, We appreciate your review and are happy to hear that your stay went well.

2/10 Terrible

Luis

Respuesta de Mark, el 9 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Mayelin

Se hospedó 1 noche en septiembre de 2022
Respuesta de Mark, el 9 mar. 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excelente

Yaima

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
👍👍
Se hospedó 2 noches en septiembre de 2022
Respuesta de Tanaya, el 22 sept. 2022
Thanks for staying with us. We're happy to hear you enjoyed your stay. We appreciate your review.

10/10 Excelente

Lucia

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El personal de recepción debería hablar español de todas maneras
Se hospedó 2 noches en septiembre de 2022
Respuesta de Tanaya, el 16 sept. 2022
Thank you for your review.

10/10 Excelente

Oswaldo

Se hospedó 1 noche en agosto de 2022
Respuesta de Tanaya, el 7 sept. 2022
Thank you for your review of your recent stay with us.

10/10 Excelente

Vivian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nos sentimos muy bien
Se hospedó 1 noche en agosto de 2022
Respuesta de Tanaya, el 7 sept. 2022
Thank you for your review of your recent stay with us. We're happy to hear that you feel great about everything.

6/10 Aceptable

Zoila

Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Los q trabajan en el bar, poco profesionales.y el baño sucio… no regreso.
Se hospedó 2 noches en agosto de 2022
Respuesta de Tanaya, el 16 ago. 2022
We're sorry about your experience at the hotel. This will be brought to the manager's attention for improvement. Thank you for your feedback.

10/10 Excelente

Clara Maria

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bello lugar y atención
Se hospedó 2 noches en agosto de 2022
Respuesta de Tanaya, el 15 ago. 2022
Thanks for staying with us. We appreciate your feedback and hope to see you again.

10/10 Excelente

Luisa

Se hospedó 2 noches en agosto de 2022
Respuesta de Tanaya, el 10 ago. 2022
Thank you for staying with us. We appreciate your review.

6/10 Aceptable

Ever

Viaje familiar
Le gustó: Limpieza y servicio y personal
Se hospedó 5 noches en julio de 2022
Respuesta de Tanaya, el 25 jul. 2022
Thank you for your review of your recent stay with us.

10/10 Excelente

Anisleydis

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto mucho esta propiedad todo muy bien
Se hospedó 1 noche en julio de 2022
Respuesta de Tanaya, el 19 jul. 2022
Thanks for staying with us. We're happy you enjoyed the property. We appreciate your feedback and hope to see you again soon.

10/10 Excelente

clarimar

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
El desayuno delicioso
Se hospedó 1 noche en mayo de 2022
Respuesta de Tanaya, el 12 may. 2022
Thank you for your recent stay with us. We're happy to hear that you enjoyed the breakfast. We appreciate your feedback and hope to see you again soon.

10/10 Excelente

Francis

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Tido
Se hospedó 1 noche en abril de 2022
Respuesta de Tanaya, el 29 abr. 2022
Thank you for your recent stay with us. We appreciate your review.

10/10 Excelente

Gabriela

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en abril de 2022
Respuesta de Tanaya, el 11 abr. 2022
Thank you for your recent stay with us. We appreciate your review.

10/10 Excelente

Alfredo

Se hospedó 1 noche en octubre de 2021

6/10 Aceptable

Adriana

Viaje familiar
No le gustó: Servicio y personal y comodidad de las habitaciones
La relación calidad precio fue muy mala , un hotel antiguo . Trato poco cordial . Limpieza apenas aceptable . Hotel alejado de todo , cerca de un mall a 10 km/h.
Se hospedó 1 noche en agosto de 2021
Respuesta de Suzanne, el 13 ago. 2021
Thank you for your recent stay with us and for your feedback. We look forward to welcoming you back in the near future.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Me gusto la tranquilidad del hotel
Se hospedó 3 noches en julio de 2021
Respuesta de Suzanne, el 30 jul. 2021
Thank you for your recent stay with us. We are pleased you enjoyed yourself and look forward to welcoming you back in the near future.

6/10 Aceptable

GERMAN E

No le gustó: Limpieza
Ruidoso
El hotel es cómodo, pero muy ruidoso
Se hospedó 2 noches en junio de 2021
Respuesta de Suzanne, el 28 jun. 2021
Thank you for your recent stay with us. We are pleased you enjoyed yourself and look forward to welcoming you back in the near future.

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
No hay muchas opciones de servicios
Se hospedó 1 noche en junio de 2021
Respuesta de Suzanne, el 21 jun. 2021
Thank you for your recent stay with us. We are pleased you enjoyed yourself and look forward to welcoming you back in the near future.

6/10 Aceptable

Cliente verificado

Viaje en grupo, Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
The location and bedrooms are great. But the front desk personal it wasn't nice at all.
Se hospedó 2 noches en junio de 2021
Respuesta de Suzanne, el 15 jun. 2021
Thank you for your recent stay with us. We are so pleased you enjoyed yourself and look forward to welcoming you back in the near future. We will look into the staff mentioned.

4/10 Malo

Nicolas

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en mayo de 2021
Respuesta de Suzanne , el 1 jun. 2021
Thank you for your recent stay with us. We are pleased you enjoyed yourself and look forward to welcoming you back in the near future.

8/10 Bueno

MARITZA

Viaje familiar
No le gustó: Comodidad de las habitaciones
Tuvimos que esperar mucho para el chequeo cuando llegamos ,la mayoría de las personas sin máscaras ,la habitación muy chiquita ,un calor horrible no la ponen fría para cuando llegas ,la cortina del baño muy mala se mojaba todo para afuera del piso ,en la playa las sombrillas una familia arriba de la otra nada de distanciamiento social , ahí parece que no existe el COVID, no regresaría a este hotel muy costoso y nada lindo , el estacionamiento $18 dólares diarios y para terminar estuvimos unas horas sin luz 💡, increíble
Se hospedó 3 noches en abril de 2021
Respuesta de Suzanne , el 6 may. 2021
Thank you for your feedback. We will be addressing your concerns.

8/10 Bueno

JUDE MARIE, Levittown

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The food
Se hospedó 2 noches en mayo de 2024

2/10 Terrible

Carolynn

No le gustó: Servicio y personal y condiciones de la propiedad
When i booked this hotel i was not told that they were under a major construction, no pool, nothing i paid over 1700 plus was charged resort fees and couldnt even enjoy what they had to other. Ive stated at tgis property mant times, never again.
Se hospedó 3 noches en mayo de 2024

10/10 Excelente

Taylor

great beautiful recently renovated!
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

TIMUR

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Maxine

Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Lisa

Se hospedó 2 noches en abril de 2024

6/10 Aceptable

yovana

No le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en mayo de 2024

6/10 Aceptable

Shanae

Le gustó: Limpieza y servicio y personal
Very nice resort and the staff were welcoming and accepting. There were lots of renovations being done during my stay, therefore some of the amenities were not available. I look forward to visiting again once renovations are completed. Great place!
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager, el 6 may. 2024
Dear Shanae,Thank you for your review! We're happy to hear that you enjoyed your stay at our resort and that our staff made you feel welcomed and accepted. However, we apologize for any inconvenience caused by our upgrades during your visit. We're working hard to enhance our facilities and amenities for our guests, and we appreciate your understanding. We can't wait to welcome you back once our transformation is completed, and we look forward to making your next stay even more enjoyable. See you soon!

10/10 Excelente

Brent

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice hotel. Renovations were going on at the time of our stay so the dining area was not open at the time but that was ok. Could have a little more on the food menu for the outside bar / restraunt
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 3 may. 2024
Dear Brent,Thank you for being our valued guest at The Singer Oceanfront Resort, Curio Collection by Hilton. It was an honor to welcome you to our resort, and we've certainly noted your thoughts on our dining menu. On behalf of our team, we hope to have the pleasure of seeing you again.

10/10 Excelente

John

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Front desk staff were great and provided great service. Hilton Honors benefits were great including a room upgrade on non-construction side of hotel. This will be a very nice resort when pool renovation is completed!
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 3 may. 2024
Dear John,Thank you for sharing your positive experience at The Singer Oceanfront Resort, Curio Collection by Hilton. We're thrilled that our front desk team provided great service and that you enjoyed the Hilton Honors benefits, including the room upgrade. We're also excited about the ongoing pool upgrade and agree it will enhance the resort's amenities. Our team looks forward to welcoming you back to experience the improvements firsthand for an even more enjoyable stay!

10/10 Excelente

Vadim Gor

Se hospedó 6 noches en abril de 2024

2/10 Terrible

Marina

Viaje en pareja
The hotel has been under construction since May 2023, the pool is closed, and no small cafeteria/shop. Very disappointed in our stay .
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 27 abr. 2024
Dear Marina,Thank you for sharing your feedback with us. We're disappointed your stay did not meet your expectations due to our ongoing enhancements. We understand your disappointment and apologize for any inconvenience this may have caused. However, we are happy to let you know our pool should be open again by May of this year. We hope you'll visit again and give us another opportunity to provide you with a more satisfying stay.

2/10 Terrible

roger, lebanon

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel was under construction. Restaurant and bar closed. Construction in the lobby. Parking lot was a mess. Hotel should have been closed and Expedia should’ve advise customers when they were booking
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 24 abr. 2024
Dear Roger,We appreciate your feedback. As you mentioned, we are currently undergoing various renovations and we are excited for their completion in May. It would be a privilege and honor to be given another opportunity at delivering the experience you expected during your stay. We hope you come back to visit once our renovations are completed.

10/10 Excelente

Jeffrey

Se hospedó 1 noche en abril de 2024

4/10 Malo

joseph

Viaje familiar
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Although i was informed after booking my trip, the construction going on and the closed pool and dining facilities, the issues didnt end there.. the tv was a problem, losing sound and signal,the ac wouldn't cool down during the day, the blower was very noisy,the toilet would refill with discolored water, the balcony door was very difficult to slide open,the gym was a joke, the facilities to wash cloths was closed,held private functions including a wedding rite in the path to the beach, room wasn't made up daily and forget speaking english to the maids...
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Joseph,Thank you for taking the time to share your thoughts. It greatly saddens us to hear we were unable to meet your expectations and that you were disappointed with your experience. Please accept our apologies for any inconvenience our updates may have caused and that the pool is not currently open. We also encourage our guests to notify our front desk team of any problems that may occur so we can find a solution and make sure you have a positive stay. We will certainly address the concerns you raised internally and work with our team to review where we need to be doing better. We're grateful for your valuable input, and if given the opportunity, we would like to provide the stay you were hoping for.

10/10 Excelente

Hannah

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Lisa

Viaje de negocios
No le gustó: Servicios
The construction made it impossible to have a good experience. They should close the hotel until they finish. No pool, store, restaurant or coffee shop. I will never stay at another Hilton because of this property. Close it, and re-open when you can offer hotel amenities.
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Lisa,While we thank you for being our guest and sharing your feedback, we are sorry you had a disappointing visit. As we work toward the finishing stages of our renovations, we are making every effort to minimize the impact on our guests and apologize that it interfered with your stay. We do promise some amazing changes that are expected to be completed by the end of May, so we hope you will come back once the renovations are finished so you can enjoy everything we have to offer.

2/10 Terrible

thomas, St Peters

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Neither Expedia nor Hilton told us the property was undergoing a total renovation. We only found out when we showed up on Friday night at (;30 PM and had to find alternative accommodations. The restaurant was closed, the poo; was closed, the fitness facility was closed and the air conditioning was being replaced and would not be running until the following Tuesday.
Se hospedó 6 noches en marzo de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear Thomas,Thank you for sharing your feedback. We regret to hear about the lack of communication regarding the renovations at our property and any frustration or inconvenience caused. Our pool is estimated to reopen as soon as next month, with other enhancements concluding around the same time. Your understanding is greatly appreciated, and we hope to have the chance to welcome you back under better circumstances.

10/10 Excelente

María

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Construction on property but still kept very well.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager, el 23 abr. 2024
Dear María,Thank you for sharing your experience at The Singer Oceanfront Resort, Curio Collection by Hilton! Ensuring a pleasant environment for our guests is paramount, and we're pleased that our efforts have been recognized. We look forward to welcoming you back for another delightful stay.