Dear Carlos, Thank you for taking the time to share your feedback. We really appreciate it! Looking forward to welcome you back! Best Regards, Nikolay Rusev General Manager

Dear Victor, Thank you very much for staying with us and for your wonderful review! I am really pleased that our team have left such a great imoression! It makes me feel proud! Looking forward to welcome you back! Best Regards, Nikolay Rusev General Manager

Dear Valued Guest, Thank You for your kind recognition! Kind Regards, Kristian Ivanov Front Office Manger

Dear Cristina, Thank you for taking some time to share your comments with everyone. The guest feedback is the best way for us to rate the quality of the services that we provide.Considering Grand Hotel Sofia as an ‘excellent hotel” is of great importance for our ongoing efforts to meet guests’ expectations. We are looking forward to your next visit to Sofia and our hotel. Sincerely Petya Angelova Front Office Manager

Dear Alejandra, Thank you so much for sharing your comments with us and for choosing Grand Hotel Sofia. We are proud of our property and your feedback shows that we have managed to pass the experience to our guests. We are delighted that you find our staff to be “helpful and friendly” because it is people’s attitude that really make the difference. We are looking forward to your next visit to Sofia and our hotel. Sincerely Petya Angelova Front Office Manager Grand Hotel Sofia

Dear Paloma, WOW! Thank you so much for the kind recognition! I really appreciate it and know the team will as well when I share it with them. We look forward to welcoming you back again the next time you are in town. If I can do anything for you during your next visit to our hotel, please do not hesitate to call me. The front desk would be happy to connect you to my office.

Dear Sofiia,Thank you for your feedback and for rating our services!We are looking forward to welcome you again!Best Regards,Nikolay Rusev.General Manager

Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us at Grand Hotel Sofia. Providing exceptional experiences for our guests is always our top priority, and we're delighted that you found our accommodations comfortable. We look forward to welcoming you back on your next visit to Sofia. Safe travels!Best Regards,A.PehlivanovFront Office Manager

Dear Catherine, Thank you so much for your feedback and for rating our hotel this way! We are pleased that you have enjoyed your stay and we are looking forward to welcome you again! Best Regards,Nikolay Rusev, General Manager

Dear Marc-Andre,Thank you so much for being our guest and for sharing your impressions from your stay!I am really pleased to read your comments in regards of our staff and I am sorry that the room temperature control was an issue in your case. Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Llyr,Thank you so much for staying with us and for sharing your wonderful feedback!We are pleased that you have enjoyed your stay with us and we are looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Volker,Thank you very much for staying with us and for sharing your fantastic review!We are pleased that you have enjoyed your stay and we are looking forward to welcome you back!Best Regards,Nikolay Rusev,General Manager

Dear Gino,Thank you so much for staying with us and for sharing your wonderful feedback!We are pleased that you have enjoyed your stay. Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear SalvatoreThank you for your feedback and kind recommendation!Looking forward to welcome you again!Best Regards,Nikolay Rusev,General Manager

Dear Abraham,Thank you for taking the time to share your feedback with us. We are glad to hear that you enjoyed our accommodation and service. Please, accept our apology for the dust in your room. We appreciate your understanding and patience, and we will work hard to improve our cleanliness and clarity. Hope to welcome you back soon and provide you with even better experience. Best Regards,Nikolay Rusev,General Manager

Dear Rifat,Thank you so much for rating us this wonderful way!We are pleased that we have created such a nice experience for you and we are looking forward to welcome you back!Best Regards,Nikolay Rusev,General Manager

Dear Susan,We are thrilled to read your wonderful review and to know that you had an excellent stay at our hotel. Thank you for sharing your compliments on our location and overall quality. It was a pleasure to have you as our guest and we look forward to welcoming you back soon!Best Regards,Nikolay Rusev,General Manager

Dear Tatyana,Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our location, room size, and reception service. We always strive to provide the best experience for our guests and make them feel welcome and comfortable. We hope to see you again soon!Best Regards,Nikolay Rusev,General Manager

Dear Slavyanka,Thank you for being our guests and for sharing your feedback.If you would like to share more of your impressions, you could contact me at n.rusev@grandhotelsofia.bgThanks in advance.We look forward to welcoming you again!Best Regards,Nikolay Rusev,General Manager

Dear Svetoslav,Thank you very much for your feedback and for rating your experience at the Grand Hotel Sofia so high!Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Zornitsa,Thank you so much for your wonderful review and for rating your experience at the Grand Hotel Sofia so high!Looking forward to welcome you back!Best Regards,Nikolay Rusev,General Manager

Dear Emirhan,Thank you for your feedback!Looking forward to welcome you in 2024 at the Grand Hotel Sofia!Best Regards,Nikolay Rusev

Dear Joshua,Thank you so much for your feedback and for rating our services!Looking forward to welcome you again!Best Regards,Nikolay Rusev,General Manager

Dear Vincent,Thank you so much for your feedback!

Dear Jacqueline It’s wonderful to hear that our hotel’s excellent location and proximity to historical attractions, restaurants, and shops added value to your stay. We’re also thrilled that you found our staff to be amazing and that your overall experience was great. Thank you for sharing your feedback, and we hope to serve you again soon!Best Regrds,Nikolay Rusev

Dear DonatellaThank you for your feedback!Looking forward to welcome you in 2024 at the Grand Hotel Sofia!Best Regards,Nikolay Rusev

Dear Nigel,Thank you so much for your short but wonderful feedback! Looking forward to welcome you again!Best Regards,Nikolay Rusev

Dear Alaa,We are delighted to hear that you enjoyed our friendly staff, prime location near the attractions and Vitosha Boulevard, as well as the spacious room with its wonderful view. Your satisfaction is our top priority, and we’re glad we could contribute to a memorable experience. We can’t wait to have you stay with us again!Best Regards,Nikolay Rusev,General Manager

Dear Dennis,Thank you so much for your wonderful review!We especially appreciate your comments about our staff, as we believe that people make the difference!Your words motivate us and keep us going forward with what we love most!We look forward to being at your service again!Best Regards,Nikolay Rusev

Dear Eva,Thank you so much for your wonderful feedback!Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Philippe,Thank you for rating our services!Looking forward to welcome you again!Best Regards,Nikolay Rusev,General Manager

Dear Nadim,Thank you for rating our services so high!In regards of renovation that you have mentioned: The property was fully renovated in 2020. The idea of the designers was to keep the original historical retro style of the rooms and all areas. The hotel looks dated on purpose. This way we offer our guests to experience the atmosphere of the bygone era and periods. Looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Michael,Thank you for your kind words and for choosing our hotel for your stay. We are delighted to hear that you had a great experience and that you appreciated our location, amenities, and friendly and helpful staff. We work hard to provide the best service and facilities to our guests, and we are glad that it shows.We hope to see you again soon!Best Regards,Nikolay RusevGeneral Manager

Dear Maty,Thank you very much for rating our services this way!We are pleased that you enjoyed your stay and we are looking forward to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Jersey,Thank you for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our hotel and helpful staff. Your satisfaction is our top priority and we strive to make your experience as comfortable and pleasant as possible. We hope to see you again soon and provide you with another wonderful experience. Thank you for choosing us!Best Regards,Nikolay Rusev,General Manager

Dear Lars,Thank you so much for staying with us and for rating our services this way!We are pleased that you enjoyed your stay and we are looking to be at your service again!Best Regards,Nikolay Rusev,General Manager

Dear Katia,We really appreciate your wonderful review and your compliments to our staff. We are glad to know that you had a great stay at our hotel and felt the warmth and professionalism of our team. We are proud our associates! Thank you for choosing us and we look forward to welcoming you back soon!Best Regards,Nikolay Rusev,General Manager

Dear Milena,Thank you for staying with us and for your feedback.We strive to provide excellent hospitality and amenities to our guests, and we are sorry that we did not meet your expectations in some areas. We are constantly working on improving our standards and quality, and we will take your comments into consideration for future enhancements.We also understand that the furnishing may not suit everyone’s taste, but we assure you that it reflects our hotel’s unique style and character. We hope that you still had a comfortable and relaxing stay with us.Thank you again for choosing our hotel and for taking the time to write a review. We hope to have another opportunity to welcome you back and provide you with a better experience.Best Regards,Nikolay Rusev,General Manager

Dear Colette,You should have received confirmation from Expedia indicating that the prices are different for the two nights.This information should be available and you could check it easily.We apologize if for any reason beyond our control there has been a misunderstanding.Hope that apart from that you have had enjoyed your stay and we look forward to be at your service again.Best Regards,Nikolay Rusev,General Manager

Dear Paul,Thank you for your fantastic review! We are happy to hear that you liked our clean and elegant rooms, our good dining options, and our excellent breakfast buffet. We strive to provide our guests with a comfortable and enjoyable stay, and we are glad that we met your expectations. We hope to welcome you back soon at our hotel.Best Regards,Nikolay Rusev,General Manager

Dear Eva,We appreciate your review! Your rating really inspires us to do even better! Best regards, Nikolay Rusev,

Dear Björn,We are thrilled to hear that you had a great stay with us and enjoyed our amenities and service. Your rating means a lot to us and motivates us to keep improving. We would love to have you back anytime! Best regards, Nikolay Rusev,General Manager

Dear Vicki,Thank you for your wonderful review! We are delighted to hear that you enjoyed our location and services. Our team works hard to provide our guests with a memorable experience, and we appreciate your kind words. We hope to see you again soon at our hotel.Best regards,Nikolay Rusev,General Manager

Dear Jack,Thank you for your nice feedback!Looking forward to welcome you again!Best Regards,Nikolay Rusev,General Manager

Dear Boem,Thanks for sharing your feedback! We are pleased that you have had enjoyed your stay and we are looking forward to welcome you again! Best Regards,Nikolay RusevGeneral Manager

Dear Ibrahim,Thanks for sharing your wonderful feedback! We are pleased that you have had enjoyed your stay and we are looking forward to be at your service again! Best Regards,Nikolay RusevGeneral Manager