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Opiniones de Doubletree Hotel South Bend

4 out of 5
Doubletree Hotel South Bend
123 N Dr. Martin Luther King BLVD, South Bend, IN

Opiniones

7.8

Bueno

Puntuación de 10, es decir, Excelente. Basada en 422 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 276 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 142 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 99 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 62 de 1001 opiniones" "

8.2/10

Limpieza

8.6/10

Servicio y personal

7.6/10

Servicios

7.8/10

Condiciones de la propiedad

7.6/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Lenin

Le gustó: Limpieza y condiciones de la propiedad
Mejorar
Se hospedó 1 noche en noviembre de 2023
Respuesta de Mike- GM, el 30 nov. 2023
Thank you!! Much appreciated.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en noviembre de 2019
Respuesta de Dave, el 13 nov. 2019
Thanks so much for the rating and hurry back soon.

10/10 Excelente

Rbm, CA

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Buena ubicación. Cuartos cómodos. Personal amigable.
Se hospedó 1 noche en noviembre de 2019
Respuesta de Dave, el 4 nov. 2019
Thanks so much! We appreciate your business.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Todo muy bien!!! Excelente ubicación y limpieza , muy amables todos
Se hospedó 1 noche en agosto de 2019
Respuesta de Dave, el 5 oct. 2019
Thanks so much!

6/10 Aceptable

Alejandra Maria

Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
No le gustó: Servicio y personal
Hubo dos días de los 6 que estuvimos en que no hicieron la habitación.
Se hospedó 1 noche en agosto de 2018
Respuesta de Dave, el 27 ago. 2018
My apologies and we will address with the staff.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No le gustó: Condiciones de la propiedad
Bien
Me parece que estuvo bien solo que el precio es algo alto y no incluyen el desayuno
Se hospedó 1 noche en julio de 2017

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great place and location
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Christopher

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
The hotels air conditioner did not work The general manager on duty was phenomenal dealing with the issue Unfortunately, they were sold out and had to leave the hotel
Se hospedó 2 noches en mayo de 2024

4/10 Malo

Stephanie

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en mayo de 2024

8/10 Bueno

Rose

Le gustó: Servicio y personal
T
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Marc

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Not a bad place to stay. A little older and skip the bar.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Dixie, Columbia

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza y servicio y personal
I have been using this hotel every two years for the last 6 years total and it used to be a very nice, but during this trip it appears that maintenance in this facility has slid dramatically. Evidently door locks weren't installed properly making it difficult to access your assigned room, the carpet in hallways are not secure making it harder to roll luggage and, in my room originally assigned, the bed frame was not properly installed creating a possible trip and fall hazard.
Se hospedó 4 noches en mayo de 2024

10/10 Excelente

Erik

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location downtown with accessible parking, friendly staff, and clean facilities.
Se hospedó 7 noches en mayo de 2024

6/10 Aceptable

Javier

Viaje familiar con niños
No le gustó: Servicio y personal
Needs more options of food and a little bit more of cleanliness
Se hospedó 1 noche en mayo de 2024

4/10 Malo

Kim

Viaje familiar
No le gustó: Limpieza
Hello, I feel as though there was such a lack of interest all around. This was our 2nd stay in 18 months. I am disappointed in the friendliness of staff we interacted with. Our check in representative was great but unfortunately our room was not. We stayed in room 316 and our King sized bed had a king sized piece of wood sticking out under the bed about 8 inches. That could have been very dangerous had we not seen it first. Still unacceptable for any room. We were there for a wedding at the Palais Royale. so when we were able to check in it was time for the ceremony and we thought between that & the reception we would bring this to the hotel's attention but there was no time for that so it was what it was. When we checked out the gentleman that my husband spoke to was receptive to hearing about it and said he would let maintenance know but it wasn't until I turned in my key and was making final payment that I asked politely if possibly our parking could be waived since my husband did trip over it three times. He graciously agreed & I appreciated that but sure would have been nice to have had him suggest the parking waived. Just my thoughts because some people still believe in the little things that matter. Sincerely, Mrs. Kimberly Reicher
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Renee

Viaje en pareja
Le gustó: Limpieza y servicio y personal
We had a corner king room, which did seem a little run down. The corner wallpaper was peeling and there were cobwebs. One other downside is the AC turning off sounded like a creaky door, which was a good scare in the middle of the night. other than that, the bed was comfortable, and the room was pretty clean! The shampoo and conditioner were very nice as well.
Se hospedó 1 noche en mayo de 2024

2/10 Terrible

Julius

Le gustó: Servicios
Need to be remodeled, No clean face towels Other then that it’s nice n clean
Se hospedó 1 noche en abril de 2024

4/10 Malo

Brian

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Not clean. Old and run down.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Sandra

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Will definitely be staying again next year
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Seth

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Convenient location with on site parking near walkable dining and entertainment options
Se hospedó 1 noche en abril de 2024

4/10 Malo

Matthew

No le gustó: Limpieza, servicios, condiciones de la propiedad
The room was filthy. The bathroom still had used towels from the previous guests. There was dust everywhere and the windows were disgustingly grimy.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

James

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Stefanie

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A little outdated in the rooms but staff was very friendly. The pool area and restaurant were nice. The atrium was a neat touch.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Fred

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Easy access to interstate 80, friendly staff, clean no frills rooms.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Roger

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Lexi

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Katrina

Viaje en grupo, Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Convenient area but room wasn’t vacuumed or dusted. Hair in bathroom, dusty tv/lights and noisy hallway at 1am due to a wedding or other event.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

JANET

Viaje en pareja
No le gustó: Condiciones de la propiedad
This hotel is in need of an overhaul. It is not a nice place. Breakfast buffet was mediocre at best. My bed was too hard and the shampoo and bar soap in bathroom dried my skin and hair. very low quality products. Carpet was worn throughout hotel, and glass in elevator was dirty/water spotted. I got the impression no one has paid any attention to the upkeep of this place in years. Sorry to have to say it, but stay was sub par for the $$$.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Peter

Viaje familiar
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Awful hotel, not clean, old and terrible all around!
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Lynda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 3 noches en abril de 2024

10/10 Excelente

Had

Se hospedó 2 noches en abril de 2024

8/10 Bueno

Jeff and Colleen

Viaje familiar
Le gustó: Limpieza
restaurant bar in lobby - think it was called Baker's didn't have enough staff. Service was beyond SLOW and stay needs to be trained for customer service. They wore on their shelve how much they didn't have enough help. Hotel is in need of some renovations. Very tired all the way around from common area to hotel rooms
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Grace

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Kathleen, Grand Rapids

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great location. Person on the front desk was very friendly and helpful
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Lisa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
no convenient fast food, convenience stores
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Justin, Bloomington

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
1. The toilets don't flush properly. 2. The heat/AC sounds like a freight train running through your room every 20 minutes. 3. The hallways smell terrible (see #1). Staff was friendly but only so much they can do.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

jennifer

Viaje en grupo
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
This property is highly outdated and doesn’t live close to being. Hilton property. The beds were the best part but the room and all else was still living in the 80s.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Aaron

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Lisa

Se hospedó 1 noche en marzo de 2024

4/10 Malo

Kevin

Viaje en grupo
Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
ONLY 1 ELEVATOR WORKING ALL WEEKEND. THE RESAURANT WAS UNDERSTAFFED UNATTENTAVE AND WERE OUT OF SEVERAL MEALS ON THE MENU.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

charles

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios
Only had 1 elevator in service during our stay. But only a minor inconvenience. No hot tub was a huge letdown. Restersunt menus online differed from actual. Having said all that.... property, staff, view, convinience were all excellent. Will absolutely book here again next spring
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Ryan

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Shower wouldn’t drain, hot water was spotty, and heat/ac controls was inop.
Se hospedó 2 noches en marzo de 2024

4/10 Malo

Joshua

Viaje en pareja
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
The best thing about this hotel is its location. It's in severe need of updates. 1/3 elevators were functional the first day, we were unable to get into our room upon arrival and required someone from maintenance to fix the lock, we extended our checkout but housekeeping still tried coming to our room while we were using it, and very disappointed for the quality based on the price I paid.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Donna, Calgary

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The Doubletree was a great choice for my stay. Conveniently located for a family celebration, I did not have a vehicle. Baker’s restaurant in the facility was convenient and had good food choices at a reasonable price. There were other restaurants near by and the Starbucks in the complex was also appreciated. Open and spacious it was great to move about.
Se hospedó 4 noches en marzo de 2024

10/10 Excelente

Monica

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Overall great stay...excellent view of the river!
Se hospedó 1 noche en marzo de 2024

4/10 Malo

Mark

Viaje en grupo
Room was dirty, housekeeping cleaned all but air vent. When showed to front desk, oh that is engineer issue. Front desk offered complimentary drinks and apps. There was 1 employee working his tail off, not enough staff. Had to go through 3 bourbons they were out of to find one. Staff knew of issues and did there best. Would not stay again, unless total renovation.
Se hospedó 1 noche en marzo de 2024

4/10 Malo

John

Le gustó: Limpieza y servicio y personal
No le gustó: Condiciones de la propiedad
Room air & heating unit did not function properly and the noise literally kept us up all night. Drapes did not close all the way and morning light was right in my face. Wall paper was peeling off the wall above the desk. Very low water pressure in the shower. It was a very disappointing stay and I would not recommend until they did an overall updating
Se hospedó 1 noche en marzo de 2024
Respuesta de Mike- GM, el 8 mar. 2024
Thank you for making us aware of the issue(s) you experienced. I do apologize for the inconvenience. Fortunately, we have already begun our complete renovation. This will continue most of the year. We are being cautious to not interrupt normal business. Please come see our progress.

10/10 Excelente

Teresa

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I liked the pool rooms
Se hospedó 2 noches en febrero de 2024
Respuesta de Mike- GM, el 5 mar. 2024
Thank you for your feedback. Come see us again soon.

10/10 Excelente

Brooke

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean and staff was friendly
Se hospedó 1 noche en diciembre de 2023
Respuesta de Mike- GM, el 1 mar. 2024
THANK YOU!