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Opiniones de Hilton Garden Inn South Bend

3 out of 5
Hilton Garden Inn South Bend
53995 Indiana State Route 933, South Bend, IN

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 263 de 445 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 130 de 445 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 32 de 445 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 10 de 445 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 10 de 445 opiniones" "

9.4/10

Limpieza

9.2/10

Servicio y personal

8.6/10

Servicios

9.2/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Un lugar limpio. El desayuno muy bien solo que la atención en el restaurante no fue tan buena. Habitaciones limpias y cómodas.
Se hospedó 2 noches en julio de 2021
Respuesta de Sandy, el 22 sept. 2021
Gracias por tus comentarios. Nos alegra que haya disfrutado de su estadía y esperamos que nos busque cuando esté en la zona nuevamente.

10/10 Excelente

Marcela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en agosto de 2017
Respuesta de Shalonda, el 11 jul. 2018
Thank you for reviewing the property.

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en abril de 2024
Respuesta de Sandy, el 17 abr. 2024
Thank you for your feedback and for staying with us. We hope to see you again soon!

10/10 Excelente

Melanie S

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location for my needs. Staff was really friendly.
Se hospedó 2 noches en abril de 2024
Respuesta de Sandy, el 17 abr. 2024
Thank you for the feedback and great review! We're happy to hear you enjoyed your stay and hope to see you again soon!

8/10 Bueno

Jen

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2024
Respuesta de Sandy, el 8 abr. 2024
Thank you for sharing your feedback. We're glad you enjoyed your stay! We hope to see you again!

10/10 Excelente

Bonnie A

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Lovely room; friendly and helpful staff.
Se hospedó 1 noche en marzo de 2024
Respuesta de Sandy, el 8 abr. 2024
Thank you for the great review! We're glad you enjoyed your stay! We look forward to seeing you again.

10/10 Excelente

Connie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Sandy, el 3 abr. 2024
Thank you for staying with us! We're glad you enjoyed your stay and hope to see you again soon!

10/10 Excelente

James

Se hospedó 1 noche en enero de 2024
Respuesta de Sandy, el 8 abr. 2024
Thank you for the great review! We're glad you enjoyed your stay and hope to see you again soon!

8/10 Bueno

Mike

Viaje familiar con niños
Le gustó: Limpieza, servicios, condiciones de la propiedad
No le gustó: Servicio y personal
We were there with a youth sports team and there wasn't anywhere the kids could get together where the staff didn't complain about noise. Even at 5pm when no one expects quiet hours. When we offered to rent one of the meeting rooms to give the kids and parents a place to hang we were told it was impossible without a salesperson there. I can't believe this is the first request of this type and there is no contingency plan where the on site staff could figure it out. We're not sure if this property would be considered in the future. 18 rooms @ two nights.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Monique

No le gustó: Limpieza, servicios, condiciones de la propiedad
Woke up Sunday morning for a shower and the water was COLD. We placed a courtesy call to the front desk for maintenance and was told they would look into it. Three hours later and there was still no hot water or returned call from the front desk. I placed a second call and was told by Liz at the front desk that there were no issues and maintenance had checked into the concern. I explained that no one from maintenance stopped by the room. She quickly told me they didn’t have to because the problem could be the water heater but reassured me there was no issue and the problem may have been several guests taking a shower at the same time before checkout. I told her that was unacceptable and would be considering checking out. She was so unbothered and discontinued the call. About an hour later I had another hotel room reserved and came down to grab contact numbers and check out. The same front desk clerk then decided to tell me there was an issue and one of the water heaters was out. She never apologized for giving me incorrect information and said there were multiple complaints. I had never experienced such poor customer service and will need a night refund because there was no way I could wash my hair and shower with cold water.
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sandy, el 21 nov. 2023
Thank you for your candid feedback. We're terribly sorry that you had a bad experience and that it wasn't followed through properly. We can understand how frustrating it would be to not have hot water. Feedback like this gives us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.

8/10 Bueno

michael

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en noviembre de 2023
Respuesta de Sandy, el 18 nov. 2023
We're glad you enjoyed your stay! Thank you for staying with us. We hope to host you again soon.

10/10 Excelente

Steve

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sandy, el 18 nov. 2023
Thank you for staying with us! We appreciate your feedback and great review! We hope to see you again soon.

10/10 Excelente

Kyle

Se hospedó 1 noche en octubre de 2023
Respuesta de Sandy, el 21 nov. 2023
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excelente

Robbie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Great overall experience! Very clean inside and out! Very friendly and helpful. Nice walk to the stadium! Flat and paved path!!
Se hospedó 4 noches en octubre de 2023
Respuesta de Sandy, el 16 oct. 2023
Thank you for sharing your feedback and kind words! We're so happy you enjoyed your stay! We hope to host you again soon!

10/10 Excelente

Jennifer

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en octubre de 2023
Respuesta de Sandy, el 16 oct. 2023
Thank you for staying with us and for the great review! We hope to see you again soon!

10/10 Excelente

John

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Large, clean rooms with great staff.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Sandy, el 4 oct. 2023
Thank you for staying with us! We're so happy you enjoyed your stay and we hope to see you again soon!

10/10 Excelente

Katherine

Se hospedó 1 noche en agosto de 2023
Respuesta de Sandy, el 29 ago. 2023
Thank you for the feedback and great review! Making you happy, makes us happy! We look forward to seeing you again soon during your travels!

10/10 Excelente

Kathleen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Sandy, el 24 ago. 2023
Thank you for staying with us and for the great review! We're so happy you enjoyed your stay! We hope to see you again soon.

10/10 Excelente

Jennifer, Petoskey

Se hospedó 1 noche en agosto de 2023
Respuesta de Sandy, el 18 sept. 2023
Thank you for your feedback and great review! We're so glad you enjoyed your stay and hope to see you again soon!

8/10 Bueno

Amanda

Le gustó: Limpieza
Se hospedó 1 noche en agosto de 2023
Respuesta de Sandy, el 17 ago. 2023
Thank you for staying with us! We're glad you enjoyed your stay! We hope to see you again soon.

8/10 Bueno

Thomas, Elm Grove

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2023
Respuesta de Sandy, el 17 ago. 2023
Thank you for staying with us! We're glad you enjoyed your stay! We hope to see you again soon.

10/10 Excelente

TammyLynn

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was very clean
Se hospedó 2 noches en agosto de 2023
Respuesta de Sandy, el 14 ago. 2023
Thank you for the feedback and great review! Making you happy, makes us happy! We look forward to seeing you again soon during your travels!

10/10 Excelente

Mark

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en agosto de 2023
Respuesta de Sandy, el 14 ago. 2023
Thank you for the feedback and great review! We know the world is full of options; thank you for selecting us! On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again. Thanks again!

8/10 Bueno

Brian

Se hospedó 1 noche en agosto de 2023
Respuesta de Sandy, el 14 ago. 2023
Thank you for staying with us! We appreciate your feedback and great review! We hope you come back soon!

8/10 Bueno

Thomas, Denver

Se hospedó 1 noche en julio de 2023
Respuesta de Sandy, el 20 ago. 2023
Thank you for staying with us. We're glad you enjoyed your stay and hope to see you again soon.

10/10 Excelente

Mark

Se hospedó 1 noche en julio de 2023
Respuesta de Sandy, el 14 ago. 2023
Thank you for the feedback and great review! Making you happy, makes us happy! We look forward to seeing you again soon during your travels!

10/10 Excelente

Ronald Soderstrom

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very nice hotel. Clean, excellent service. The desk clerks was very pleasant and helpful. The atmosphere was very positive and elegant.
Se hospedó 1 noche en julio de 2023
Respuesta de Sandy, el 14 jul. 2023
It is really heartwarming to see such a wonderful rating and your kind words. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excelente

Emily

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de Sandy, el 14 jul. 2023
Thank you for the feedback and great review! We know the world is full of options; thank you for selecting us! We hope to host you again in the near future.

8/10 Bueno

Andrew

Se hospedó 3 noches en junio de 2023
Respuesta de Sandy, el 14 jul. 2023
Thank you for sharing your feedback with us. We're glad you enjoyed your stay and hope to see you again soon!

10/10 Excelente

Wayne

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was excellent
Se hospedó 1 noche en mayo de 2023
Respuesta de Sandy, el 20 may. 2023
Thank you for perfect review! We’re so glad you enjoyed your stay and hope to see you again soon!

10/10 Excelente

Laura

Se hospedó 1 noche en mayo de 2023
Respuesta de Sandy, el 16 jun. 2023
Thank you for your feedback and great review! We know there are many choices out there and we appreciate you choosing us! We hope to see you again soon.

10/10 Excelente

Daniel

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en mayo de 2023
Respuesta de Sandy, el 20 may. 2023
We’re so happy you enjoyed your stay! Thank you for the wonderful review! We hope to have the opportunity to host you again when you’re back in our area! Thanks Daniel!

10/10 Excelente

BERENICE

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Quiet place with good attention and parking space
Se hospedó 4 noches en mayo de 2023
Respuesta de Sandy, el 16 may. 2023
Thank you for the great review! We’re glad you enjoyed your stay and look forward to your next visit.

8/10 Bueno

Michael

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios
Nice, close to campus, great breakfast. Noisy old HVAC unit kept us awake.
Se hospedó 2 noches en abril de 2023
Respuesta de Sandy, el 21 abr. 2023
Thank you for choosing the South Bend Hilton Garden Inn. We appreciate your feedback. Thank you for taking the time to make us aware of the HVAC issue so it can be quickly resolved. We hope you will give us another chance by returning to our property in the future.

8/10 Bueno

Brian

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
No issues.
Se hospedó 2 noches en marzo de 2023
Respuesta de Sandy, el 6 abr. 2023
Thank you for staying with us! We're glad you enjoyed your stay! We look forward to your next visit!

10/10 Excelente

Kevin

Viaje de negocios, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nothing more to add
Se hospedó 2 noches en marzo de 2023

10/10 Excelente

Kevin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good overall
Se hospedó 1 noche en marzo de 2023
Respuesta de Sandy, el 20 mar. 2023
Thank you for choosing the Hilton Garden Inn, South Bend. We appreciate your feedback and great review. We hope you will come back to see us again on your next trip to the area!

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Sandy, el 27 feb. 2023
Thank you for the feedback and great review! Making you happy, makes us happy! On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again.

10/10 Excelente

Elizabeth

Se hospedó 1 noche en febrero de 2023
Respuesta de Sandy, el 7 mar. 2023
Thank you for your feedback and great review! We know there are many choices; we are grateful you selected us. We hope to see you again during your future travels. Thanks again!

10/10 Excelente

David

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Sandy, el 2 feb. 2023
Thank you for the feedback and great review! We know the world is full of options; thank you for selecting us! On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again.

10/10 Excelente

Ronald

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Good stay
Great stay. Hotel was very clean. Hotel staff was attentive in addressing drunk and disorderly guests. They dealt with the situation professionally and appropriately. Hotel had nice amenities.
Se hospedó 2 noches en enero de 2023
Respuesta de Sandy, el 31 ene. 2023
Thank you for the great review and kind words! We truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and quickly dealt with the drunk and disorderly guests. We hope to see you again during your travels!

10/10 Excelente

donald

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
This place is amazing.
First impressions walking in the door were looks great and proceeded to the desk where the person was very friendly and checked us in immediately. She explained where everything was and how to get to our room. We arrived at our room and was very pleased to see it neat and clean. Later in the evening we had dinner at their restaurant where the waiter and waitresses treated us very well. The food we had was great. As we checked out we were thanked for our stay.
Se hospedó 1 noche en diciembre de 2022
Respuesta de Sandy, el 10 dic. 2022
Thank you for the great review and kind words! Making you happy, makes us happy! On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again.

8/10 Bueno

Erika

Se hospedó 1 noche en noviembre de 2022

10/10 Excelente

Gay

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I was especially, impressed with the staff. The two front desk women I interacted with were knowledgable, friendly and helpful. My daughter and I had dinner in the Bistro on Monday night. Our server was outstanding and so was the food.
Respuesta de Sandy, el 10 nov. 2022
Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again. Thanks again!

8/10 Bueno

Peter

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
For me just an OK
Okay hotel but nothing more. Also the in house Bistro is good
Se hospedó 1 noche en octubre de 2022
Respuesta de Sandy, el 29 oct. 2022
Thank you for staying with us; we appreciate your business! We hope to see you again soon!

10/10 Excelente

Lisa

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent!!
It was a wonderful stay, kind, attentive staff at check in and check out, clean, modern room. Five stars !
Se hospedó 1 noche en octubre de 2022
Respuesta de Sandy, el 22 oct. 2022
Thank you for the great review and kind words! We are so happy you enjoyed your stay! We hope to get the chance to serve you again soon! Thanks again!! :)

10/10 Excelente

Kelli

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2022
Respuesta de Sandy, el 22 oct. 2022
Thank you for choosing us and for the great review! We appreciate your business and look forward to hosting you again soon!

6/10 Aceptable

MARY ANN

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Rooms needed updated, especially in the bathroom.
Se hospedó 1 noche en septiembre de 2022
Respuesta de Sandy, el 20 sept. 2022
We appreciate the time you took to share your concerns. Your feedback is important to us and will be used in our continuing effort to improve our guests' experience. We hope that you will give us the opportunity to better serve you when you are in the area again.

10/10 Excelente

Edward

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great place. Will be back again
Se hospedó 2 noches en septiembre de 2022
Respuesta de Sandy, el 17 sept. 2022
Thank you for the feedback and great review! Making you happy, makes us happy! On behalf of the entire staff, we truly appreciate your support and can’t wait for the opportunity to serve you again.