Before arriving to this home, we were informed that the hot tub wasn’t working, which was upsetting because it was a main attraction for booking. They said they were working on it and would let us know. We were then informed that it wouldn’t be working at all during our stay. At that point I looked at old reviews and it seemed the hot tub hasn’t been working since July which is not okay to still advertise it’s availability for booking. Once we arrived at the home, there was absolutely no water, hot or cold. We had to call customer service which is just an extended number. There is no way to contact the property owners what so ever. We were told they’d “call” somebody to come look but they weren’t sure if anybody could come there that evening. (We were here for a wedding, drove over 16 hrs to be there, and had children with us). We were so upset and annoyed at that point, with little to no help. Eventually, with some pushing, Vacasa did move us to another home, thankfully. And it was nice and cozy with BEAUTIFUL views. (This home’s views aren’t that great. You look at the back of a general). The other home was named Cutthroat and is located on the river (highly recommend!) Thankfully Vacasa made it right, but this home isn’t it and it needs some work. Oh, also, it stinks. It smells old as soon as you open the door. Unfortunately I’d never recommend this home, as cute and cozy as it seemed, it isn’t.
