2/10 Terrible
Jocelyn G.
15 abr. 2025
No le gustó: Limpieza
Sewage Backup, unhelpful Management
The house was not as advertised and had a bad musty nasty smell but we tried to remain positive and have a good time. On our second morning there the toilets were flushing really slow or not at all, the showers were starting to fill up.They were filling with sewage. We called maintenance and they sent someone out about 2 1/2 hours later. Maintenance couldn't fix it so they called they city thinking it was at the street. Then they called a plumber and the plumbers were there for awhile trying to snake out the drains. Plumbers said the clean out cap was not there and was full of sand and debris in the pipe. Meanwhile, I went to the rental office to try and set up a plan if we had to move. Management was less than helpful and wouldn't give us options until they heard from the plumber.Mind you, we have had sewage backing up in the drains and no running water for HOURS. Once the plumbers established the problem they stated that it was really bad and there was no way it was getting fixed.Management called and only offered a 4 bedroom house and a pathetic refund. Asked what other otions they had and was given nothing. I tried being polite but they weren't even offering us half our money back or to help find hotel rooms.Finally got them to agree to a partial refund but we still have not seen any money back. Such an inconvenience all around from the misleading pictures, moldy walls, throwing out all our groceries and booking new rooms. Horrible experience.T
Jocelyn G.
Se hospedó 4 noches en abril de 2025