2/10 Terrible
Emma B.
12 ago. 2025
House is charming, but needs maintenance. Concierge is terrible and will withhold security deposit.
I really wanted to give this property a good review, but it’s just not possible. This property is very pretty, full of character, well located for access to Paris and a good size for a large party. It has some good facilities, such as a private heated pool, and there is plenty to keep the family occupied.But:The listing is incorrect. It is not self check-in but you are met by a host. The instructions you are repeatedly sent by the concierge service do not correspond with this process. The concierge service, JFKey Concierge is the one reason we would not recommend this property. Their communication is erratic, they do not respond to your messages, but when you do not quickly acknowledge their messages, they chase you. Their messages do not always make sense. The language difference could account for this but they also refer to dates that do not correspond with your stay.Most concerning, they accused us of damaging the property and withheld the security deposit, when a simple check with the owner/hosts would have made clear the damage was pre-existing. We have not yet received a refund of this. This has been stressful and time consuming.House needs maintenance - there is a broken bed which the host knew about but was not repaired. The grounds are unkempt, equipment is old - the old kettle cracked spilling boiling water and we were expected to replace this at our cost. Wouldn’t recommend staying here unless the management company is changed.
Emma B.
Se hospedó 5 noches en agosto de 2025