Todas las opiniones que se muestran provienen de experiencias de huéspedes reales. Solo las personas que han reservado un hospedaje con nosotros pueden enviar su opinión. Verificamos las opiniones con base en nuestras pautas y las publicamos todas, ya sean positivas o negativas.Más informaciónSe abrirá en una nueva ventana
Puntuación de 10, es decir, Excelente. Basada en 467 de 1001 opiniones" "
10 - Excelente
467
Puntuación de 8, es decir, Bueno. Basada en 300 de 1001 opiniones" "
8 - Bueno
300
Puntuación de 6, es decir, Aceptable. Basada en 134 de 1001 opiniones" "
6 - Aceptable
134
Puntuación de 4, es decir, Malo. Basada en 65 de 1001 opiniones" "
4 - Malo
65
Puntuación de 2, es decir, Terrible. Basada en 35 de 1001 opiniones" "
2 - Terrible
35
8.8/10
Limpieza
8.6/10
Servicio y personal
8.2/10
Servicios
8.4/10
Condiciones de la propiedad
8.4/10
Cuidado del medio ambiente
Opiniones
8/10 Bueno
Julián
5 sept. 2021
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Julián
Se hospedó 1 noche en septiembre de 2021
Respuesta de Nicky, el 6 sept. 2021
Thank you for staying with us, we hope to welcome you back soon!
8/10 Bueno
Laura, Spokane
3 ago. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es un hotel, moderno, funcional y bien situado.
Todo muy agradable, enfocado a viajes de trabajo, especialmente.
Si tuviera que hacer una sugerencia sería la de un bar/cafetería para tomar algo a cualquier hora separado del restaurante.
Laura
Se hospedó 1 noche en julio de 2018
Respuesta de ~Lance, el 6 ago. 2018
Gracias por su respuesta. siempre recibimos comentarios.
10/10 Excelente
Cliente verificado
23 feb. 2018
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comprtencia
Fuimos a competir en levantamiento de pesas y el hotel conectaba con el lugar fue favorable asi el personal muy atentos y amable centrico pero a la vez al salir a caminar muy peligroso pues habian muchos homeless q hasta pase un susto pues me siguieron y tuve q entrar a una tienda gracias a Dios no paso nada. Deben tener mas seguridad a los alrededores.
Cliente verificado
Se hospedó 3 noches en febrero de 2018
8/10 Bueno
OSCAR E
26 ago. 2016
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
OSCAR E
8/10 Bueno
Shannon
Viaje familiar
18 may. 2024
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Nice relatively clean and convenient hotel with comfortable bed and big TV - could have cleaner - dust in unit - a/c unit pulled away from wall - nice view of river - close to many restaurants and Gonzaga U. Staff were efficient and friendly.
Shannon
Se hospedó 3 noches en mayo de 2024
Respuesta de Angel, el 19 may. 2024
Thank you for the feedback! I'll pass along your issues with cleanliness to our housekeeping staff. I'm glad to hear everything else was fantastic! We look forward to seeing you again.
10/10 Excelente
Ihor
17 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Ihor
Se hospedó 1 noche en mayo de 2024
Respuesta de Angel, el 18 may. 2024
Thank you so much for the review! Hopefully we'll see you again.
10/10 Excelente
Elaine Marie
Viaje de negocios
16 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Beautiful and convenient location for me. Staff is outstanding, friendly and knowledgeable. Hotel is great.
Elaine Marie
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager, el 18 may. 2024
Dear Elaine,Thank you for your kind words! We're delighted you enjoyed our beautiful and convenient location along with the hospitality of our team. We look forward to welcoming you back to DoubleTree by Hilton Hotel Spokane City Center for another five-star stay.Sincerely,Dean FeldmeierGeneral Manager
8/10 Bueno
Gregory
Viaje familiar
12 may. 2024
Parking is an additional $25/day
Gregory
Se hospedó 2 noches en mayo de 2024
Respuesta de General Manager, el 14 may. 2024
Dear Gregory,Thank you for staying with us and taking a moment to let us know about your experience. While it sounds like you enjoyed your visit overall, we apologize for any concerns or misunderstandings regarding our parking fees. Our team works hard to ensure each guest is aware of these charges before check-in, and we are sorry if this was not the case for you. It was an honor having you as our valued guest, and we hope to see you again soon!Sincerely,Dean FeldmeierGeneral Manager
6/10 Aceptable
Shasta
Viaje de negocios
7 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
There was no coffee in the room and no one said anything about parking fee, that should be included in rate.
Shasta
Se hospedó 1 noche en mayo de 2024
Respuesta de Angel, el 7 may. 2024
Thank you for your feedback. I apologize your stay wasn't perfect. We can deliver amenities any time if the room is out. Our parking is advertised as 25 per night; however, we do have parking included rates that wrap this into the price of the room for you! We hope to see you again.
10/10 Excelente
Michelle
3 may. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Michelle
Se hospedó 1 noche en abril de 2024
Respuesta de Angel, el 4 may. 2024
We're happy to hear your stay was fantastic! We look forward to seeing you again!
8/10 Bueno
Rachel
2 may. 2024
Rachel
Se hospedó 1 noche en abril de 2024
2/10 Terrible
Juan
10 abr. 2024
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Juan
Se hospedó 1 noche en abril de 2024
Respuesta de Angel, el 10 may. 2024
We're sorry to hear you did not enjoy your stay. We strive to provide the best service possible. We would love to hear what we could have done better. Thank you for your review.
10/10 Excelente
Joy
Viaje de negocios
24 mar. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Room furnishings were rather dated -shabby but bed was comfortable and the room was quiet. I notified the front desk about the loud fan motor on heating/ac unit/sounds like a bearing going out; and low battery light on thermostat. Staff was excellent, good customer service skills. I was attending a conference at the Convention Center and I could easily walk back and forth to my room during the daytime conference.
Joy
Se hospedó 1 noche en marzo de 2024
Respuesta de Angel, el 24 mar. 2024
Thank you so much for the feedback! We will pass along your feedback to our property manager and take it into consideration for future updates. We strive to provide excellent customer service and I'm glad to hear we succeeded.
10/10 Excelente
andrew
17 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
andrew
Se hospedó 1 noche en marzo de 2024
Respuesta de Nicky, el 12 abr. 2024
Thanks for the feedback. We hope to welcome you back soon!
4/10 Malo
Syed
Viaje familiar con niños
17 mar. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza, servicios, condiciones de la propiedad
Rooms was dirty, carpet was torn in places along with clogged sinks and stained/ dirty couch. Not a pleasant experience. Service was good.
Syed
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager, el 21 mar. 2024
Dear Syed,We appreciate you sharing your thoughts regarding your recent stay at our property. We're happy you appreciated the excellent hospitality our team provided, however, we're sorry to hear we fell short of meeting your expectations and that you were disappointed with your room. Please accept our apologies if your room had not been cleaned and maintained to our usual high standards; while this is certainly not a normal occurrence, we will address the issues you raised internally and work with our team to ensure improvements are made. We do encourage our guests to notify our front desk team of any aspects of your stay that are not up to standard, so we can find a solution and ensure you have a comfortable stay. Your feedback is invaluable and allows us to review guest satisfaction and areas where we could be doing better. Thank you for your comments, and we hope to have the opportunity to impress you on another occasion.Sincerely,Dean FeldmeierGeneral Manager
10/10 Excelente
Micah
11 mar. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Exactly what I needed...
Micah
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager, el 13 mar. 2024
Dear Micah,Thank you for your review and for giving us a perfect rating! It was wonderful having you stay with us recently, and we're thrilled you enjoyed your experience. Take care, and we hope you return soon!Sincerely,Dean FeldmeierGeneral Manager
10/10 Excelente
Whitney
24 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Whitney
Se hospedó 1 noche en febrero de 2024
Respuesta de Angel, el 25 feb. 2024
Thank you for the feedback! Hopefully we can welcome you back soon.
10/10 Excelente
Heather
Viaje con mascota, Viaje familiar
22 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very friendly and helpful. Kind to my dogs.
Heather
Se hospedó 1 noche en febrero de 2024
Respuesta de Angel, el 25 feb. 2024
Thank you for the review! I'm glad to hear your stay was great. We hope to welcome you and your furry companions back to the hotel for another wonderful vacation!
10/10 Excelente
Ryan
Viaje en pareja
18 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great property and close to downtown.
Ryan
Se hospedó 1 noche en febrero de 2024
Respuesta de Angel, el 18 feb. 2024
Thank you for the review! Hopefully we'll be able to welcome you back in the future.
4/10 Malo
Steven, Lewiston
17 feb. 2024
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
Steven
Se hospedó 1 noche en febrero de 2024
Respuesta de Angel, el 18 feb. 2024
Thank you for the feedback, we are always more than happy to help or address any issues while you're in house. Hopefully we can welcome you back for a better stay.
10/10 Excelente
Lauren, East Hampton
Viaje en grupo
17 feb. 2024
Great hotel very friendly staff very good experience
Lauren
Se hospedó 1 noche en febrero de 2024
Respuesta de Angel, el 17 feb. 2024
Ms. Walsh, we're happy to hear your stay was great! I'm glad you enjoyed our lovely staff and facilities, hopefully we can welcome you back in the future.
8/10 Bueno
Chris
Viaje familiar
12 feb. 2024
Le gustó: Limpieza y servicio y personal
Hotel staff was very nice, room could have been a little cleaner. The older interior hold stains and makes it feel less clean, but I would stay again if I was to ever go to back to Spokane.
Chris
Se hospedó 1 noche en febrero de 2024
Respuesta de Angel, el 14 feb. 2024
I appreciate you taking the time to leave this review. I will be sure to pass this along to ensure we address any stains or cleanliness issues. We are currently working on updates as we speak! We are excited to host you next time you're in Spokane.
10/10 Excelente
RJ
8 feb. 2024
Le gustó: Servicio y personal y condiciones de la propiedad
RJ
Se hospedó 1 noche en febrero de 2024
Respuesta de Angel, el 9 feb. 2024
We're glad your stay was amazing! Hopefully we can welcome you back in the not-so-distant future.
10/10 Excelente
John
7 feb. 2024
Le gustó: Condiciones de la propiedad
John
Se hospedó 1 noche en febrero de 2024
Respuesta de Angel, el 9 feb. 2024
Thank you for your feedback! Happy to hear your stay was fantastic.
10/10 Excelente
Ellen
Viaje familiar
6 feb. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Thoroughly enjoyed our stay!
Wonderful stay! Room was impeccable. Staff very helpful and positive in their approach to answering questions. Enjoyed dinner and later dessert at Spencers. Food and service were awesome. Very convenient to stay here and access the show in the nearby theatre.
Ellen
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager, el 8 feb. 2024
Dear Ellen,Thank you! It was a pleasure to have you as our guest at DoubleTree by Hilton Hotel Spokane City Center and we are delighted you had such a wonderful, five-star experience. Our team works hard to ensure everything is perfect for our guests, so they will be delighted to hear how much you enjoyed the delicious food, spotless accommodations, and awesome service. We look forward to welcoming you back for another memorable stay.Sincerely,Dean FeldmeierGeneral Manager
10/10 Excelente
Tami
4 feb. 2024
Tami
Se hospedó 1 noche en febrero de 2024
Respuesta de Nicky, el 12 abr. 2024
Thank you for staying with us
6/10 Aceptable
John
Viaje en pareja
3 feb. 2024
Le gustó: Limpieza, servicio y personal, servicios
No le gustó: Condiciones de la propiedad
Booked a river view room but put into a a room on the other side of the hotel.
Shower faucet handle was loose and came off in my wife’s hand.
Coffee maker had not been cleaned and a soggy coffee pouch was still inside.
Bed was great.
Steakhouse food was terrific. Reasonable prices. Waitress was cute, funny and efficient.
John
Se hospedó 1 noche en febrero de 2024
Respuesta de Angel, el 3 feb. 2024
Thank you for the feedback! On our end it shows you booked a skyline view room. I apologize for the error that may have occurred during the booking process. We are more than happy to assist you with any issues while you're in house to ensure your stay is great! I will pass along your feedback to ensure these issues are addressed. Hopefully we can welcome you back for a better stay in the future.
6/10 Aceptable
Kusay
2 feb. 2024
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
A bit old. No shopping nearby
Kusay
Se hospedó 3 noches en enero de 2024
Respuesta de Nicky, el 2 feb. 2024
Hi Kusay, Thank you for staying with us and sharing your feedback. We are always looking for ways to improve and highlight our downtown hotel. Our central location is perfect for taking advantage of all of the shopping downtown Spokane has to offer with dozens of retailers including a full indoor shopping mall within walking distance. We hope to welcome you back soon!
8/10 Bueno
Alan
29 ene. 2024
Alan
Se hospedó 1 noche en enero de 2024
Respuesta de Nicky, el 12 abr. 2024
Thank you for staying with us. We hope to welcome you back for a 5/5 next time!
10/10 Excelente
Jennifer
Viaje familiar
29 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Jennifer
Se hospedó 1 noche en enero de 2024
Respuesta de Angel, el 30 ene. 2024
We're so happy to hear your stay was incredible! Hopefully we'll see you again.
8/10 Bueno
Philip
Viaje familiar
29 ene. 2024
Le gustó: Limpieza y servicio y personal
Friendly staff. Convenient location to convention center. Our bathroom fixtures (toilet and shower) were finicky and need an upgrade.
Philip
Se hospedó 2 noches en enero de 2024
Respuesta de Angel, el 30 ene. 2024
Mr. Phillip, we're so happy to hear our lovely staff and location made your stay wonderful! We will take your comments into consideration for any future updates. We hope to welcome you back.
8/10 Bueno
Cliente verificado
Viaje de negocios
28 ene. 2024
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Cliente verificado
Se hospedó 4 noches en enero de 2024
Respuesta de Angel, el 30 ene. 2024
Thank you for your feedback.
6/10 Aceptable
Cliente verificado
Viaje familiar
20 ene. 2024
Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Surprised that there is a $25 parking fee! For one night… was not expecting that…also there were crumbs in a chair upon our arrival. It was late and just wanted a clean bed so didn’t complain. Bed seemed to fresh sheets and pillows. For the cost probably won’t stay again.
Cliente verificado
Se hospedó 1 noche en enero de 2024
Respuesta de Angel , el 20 ene. 2024
Thank you for the feedback. We do our best to be transparent about any extra charges, such as the parking fee, and disclose these fees on all booking sites. There is also great parking included rates available! I will pass along your comments about room cleanliness to our housekeeping team to ensure we improve in the future. We hope to welcome you back for a better stay.
10/10 Excelente
Salley Kevin, Cle Elum
Viaje en pareja
18 ene. 2024
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Spencer’s literally made our weekend great staff and so delicious
We will be back
Salley Kevin
Se hospedó 2 noches en enero de 2024
Respuesta de Angel, el 20 ene. 2024
We're so happy to hear spencer's made your stay fantastic! We look forward to welcoming you back in the future.
10/10 Excelente
Chrystal
3 ene. 2024
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Chrystal
Se hospedó 1 noche en diciembre de 2023
Respuesta de Angel, el 31 ene. 2024
Thank you for your feedback. We hope to see you again
10/10 Excelente
Danita
Viaje familiar
26 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Danita
Se hospedó 2 noches en diciembre de 2023
Respuesta de Angel, el 27 dic. 2023
We're so happy to hear your stay was fantastic! We look forward to seeing you again.
10/10 Excelente
Darci
Viaje en pareja
24 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Crystal in the bar at Spencer's was fantastic! The young lady that made my coffee this morning was also very nice. All of the staff were very friendly.
Darci
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 26 dic. 2023
Dear Darci,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Please come see us again the next time you're in the area.Sincerely,Dean FeldmeierGeneral Manager
8/10 Bueno
Sheriff
Viaje familiar con niños
24 dic. 2023
Le gustó: Servicio y personal
No le gustó: Servicios
Staff are excellent! Infrastructure especially bathroom needs upgrades
Sheriff
Se hospedó 1 noche en diciembre de 2023
Respuesta de Angel, Front Office Supervisor , el 24 dic. 2023
Thank you so much for the feedback. I am happy to hear our lovely staff were able to make your stay excellent! We will be sure to pass along your feedback to our property manager for future reference when we move to upgrade the hotel! Have a wonderful day and we hope to see you again.
8/10 Bueno
John
Viaje en pareja
18 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hot water kept on going luke warm. It was noisy with the train and ac and heater unit.
John
Se hospedó 2 noches en diciembre de 2023
Respuesta de General Manager, el 19 dic. 2023
Dear John,Thank you for taking the time to leave a review. Based on your rating, it seems you enjoyed your overall experience! That said, we'll be sure to share your feedback with our team to determine ways of improving our guest experience in this respect and to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you as our guest, and we hope you enjoyed your time in Spokane.Sincerely,Dean FeldmeierGeneral Manager
6/10 Aceptable
Craig
Viaje de negocios
14 dic. 2023
Le gustó: Limpieza
Craig
Se hospedó 2 noches en diciembre de 2023
10/10 Excelente
JoAnne
Viaje en grupo
14 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
JoAnne
Se hospedó 1 noche en diciembre de 2023
4/10 Malo
Jennifer
Viaje familiar
11 dic. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A lot of people were staying that night, that attended the same event (Broadway play) as us. Many, many people came back afterward and wanted to sit in the bar to hang out and discuss but there was nothing open. Also, no coffee bar was set up in the morning. Very poor amenities.
Jennifer
Se hospedó 1 noche en diciembre de 2023
Respuesta de Angel, el 12 dic. 2023
Thank you for the feedback! While our restaurant does close at 10, we have seating available in our lobby and drinks available in our gift shop for after hours. We do have free coffee from 4-6am. However, from 6am on, our lovely barista stand is available for coffee. We hope to welcome you back another time for a better stay.
10/10 Excelente
Karla, Pasco
11 dic. 2023
Karla
Se hospedó 1 noche en diciembre de 2023
8/10 Bueno
Tammy
10 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was nice to be in walking distance to the performing arts center. Well lit and easy to find. Enjoyed the free cookie but was dissapointed that there was no fresh coffee to go with it.
Tammy
Se hospedó 1 noche en diciembre de 2023
Respuesta de Angel, el 10 dic. 2023
Thank you so much for the feedback! We sincerely appreciate it and are happy to hear you enjoyed your stay. During the day we have our wonderful barista stand open for hot coffee from 6am-7pm and free coffee available from 4am-6am! We hope to welcome you back in the future for another great stay.
8/10 Bueno
maricela
Viaje de negocios
8 dic. 2023
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
maricela
Respuesta de Nicky, el 12 abr. 2024
Thank you for staying with us and leaving your feedback. We hope to welcome you back for a perfect stay next time.
8/10 Bueno
Rob
8 dic. 2023
Le gustó: Limpieza y servicios
.
Rob
Respuesta de Angel, el 9 feb. 2024
Thank you for your review! We appreciate your business and hope to welcome you back again.
8/10 Bueno
Anne
6 dic. 2023
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
Clean room with a view
Clean well maintained room. Bed was firm and comfortable. We had a view of the river which was nice. I am allergic to feather pillows so when I discovered we had down pillows I called the front desk. They said they would take care of it right away. We waited almost 30 minutes and then had to leave for the play we came to see. We came back at 11:00 to find no one had brought new pillows. After the play my husband went to front desk and ask again. Twenty minutes later someone finally showed up with only 2. So my husband slept on down. Service could have been better.
Anne
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager, el 7 dic. 2023
Dear Anne,Thank you for sharing your experience staying with us at DoubleTree by Hilton Hotel Spokane City Center. It is great to see that you enjoyed the views from your clean, comfortable rooms. Please know we want to ensure any guest requests are met in a timely manner, and we apologize for the issue mentioned with the pillows in your room. We look forward to seeing you again in the future. Sincerely,Dean FeldmeierGeneral Manager
10/10 Excelente
Cynthia
29 nov. 2023
Cynthia
Se hospedó 1 noche en noviembre de 2023
8/10 Bueno
Sean
26 nov. 2023
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad