Lobby
Ver disponibilidad

Opiniones de Best Western Plus St. Louis West-Westport

2.5 out of 5
Best Western Plus St. Louis West-Westport
12220 Dorsett Rd, Maryland Heights, MO

Opiniones

8.4

Muy bueno

Puntuación de 10, es decir, Excelente. Basada en 499 de 1000 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 280 de 1000 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 114 de 1000 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 60 de 1000 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 47 de 1000 opiniones" "

8.6/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Edwin

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Me encantó, la limpieza, el personal, la ubicación, todo excelente. Me volvería a ospedar aquí.
Se hospedó 1 noche en junio de 2023

10/10 Excelente

LIANA, St Louis missuri

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Muy buena! Buen desayuno, la habitacion comoda y es un hotel muy acogedor
Se hospedó 2 noches en julio de 2018

8/10 Bueno

AMY

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We stayed here because of the location being convenient of where we needed to be. Eve checked us in and was fantastic. Other staff we met were also very nice. The overnight desk clerk didn’t seem to want to be bothered though when we approached with an issue. We went back that evening and Eve again was working and handled it for us. Breakfast wasn’t the best but there were plenty of options and its hotel food not a 5 star restaurant. The place was clean, didn’t smell. Our room was clean. The bathtub had some areas where a mat pulled up the coating and the corners by the wall were a little dirty but that’s it. Nothing that would make me not want to shower in it. The bed was comfortable and bedding was clean The only complaint was the person in the room next to us was smoking cigars/cigarettes and it woke us up at 3am due to the smell coming into our room somehow. This is a smoke free hotel btw. Then that afternoon they were smoking pot which also made our room smell. (We let Eve know of this so we weren’t charged fees in case the smell stayed.) those guests checked out and eventually the smells went away. The second night no issues. We would stay here again
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Keena

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Our stay was very nice at this location. The rooms were clean and the breakfast was awesome.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Masaru, Huntington Beach

It was ok but not plus
Se hospedó 4 noches en abril de 2024

6/10 Aceptable

John, Atchison

No le gustó: Limpieza
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Haris

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Never stayed in room would like refund. Communication towards when the room will be ready never happened
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Alice

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Easy check in and reasonable rooms.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Megan

Viaje en grupo
Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Room smelled terribly of cigarette smoke. AC control wouldn't work. Otherwise fine to sleep for 1 night before an early flight the next morning.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Juanita

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property was convenient to the hospital we were visiting and room was clean and quiet
Se hospedó 1 noche en abril de 2024

4/10 Malo

Lisa

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios
The building had been updated which could have made it a very nice hotel. The problem was it was filthy. It wasn’t just the type of dirty a place gets in a day or two. It was built up grunge on surfaces, in corners and baseboards. The elevator was dirty and sticky. The chair in the room had bodily fluids on it. The bathroom had pubic hairs in several places.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Erik, Azle

Le gustó: Limpieza
No le gustó: Servicio y personal
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

kay

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable beds, clean room, convenient location.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

AC

Viaje en pareja, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We had no issue and itbwas great experience.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Christian

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good place to stay for a few days. The breakfast is acceptable.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

DaNell

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios
Have a good stay..bathroom was not all that clean but just a little cleaning at it was good..The people next to us was very loud had their kids screaming and yelling at 3/4 in the morning
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Sonna

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel has slightly more affordable rates, probably because the rooms at just a tad smaller. Beds are comfortable. Doorways are narrow, couldn't get my wheelchair through them. Very tight bathroom. Clean, and staff were friendly.
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Scott

Viaje con mascota
No le gustó: Limpieza y servicios
Very dirty and stinky, lots of full sized filled trash bags left outside our room close to elevator's from time we checked in, should have been taken to dumpster.
Se hospedó 1 noche en marzo de 2024
Respuesta de Khia, el 28 mar. 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Aceptable

Dixie

Se hospedó 4 noches en marzo de 2024

6/10 Aceptable

Daniel F

Viaje de negocios
No le gustó: Servicio y personal
Older amenities throughout property. Fire alarm would not shut off, staff did not have extra batteries to shut it off. In the end they just removed it from the room.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Tolliece, Mc Gehee

Se hospedó 3 noches en noviembre de 2023

8/10 Bueno

Michael

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
The front desk staff were very attentive and professional.
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

adela

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice lobby and plenty of tables to sit around. A large bus was there with people and they were all able to hang out in the lobby area
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

David, Ottumwa

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Highly recommend!!
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Carl

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
everything
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Caroline

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The hotel was conveniently on our route and priced right. Check in was pleasant as was the employee who checked us in.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Dexter, Anderson

Viaje de negocios
The staff at the front desk, a young lady, was not very helpful - it took me three separate trips to get the boxes they were holding for me...she really gave no effort. The shower had no curtain which I didn't realize until I had to take a shower and I was time starved so just had to do it. The room and building did not get cool enough for me. Also, the ice machine on my floor did not work...the same young lady I asked at the front desk if my floor had ice and she said yes, when she should have advised me that sorry the machine is out of order on that floor. The breakfast was very good.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Jerry

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very clean.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Christine

Viaje familiar con niños
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
No le gustó: Limpieza
I stayed here based on the good reviews about safe and clean. This place was dirty. Lint on the bed sheets. Stick stuff on room floor with hair/dust in corners. There were used water bottles and a fork under the heating and cooling unit. The tv didn’t have volume so we couldn’t watch it. The bathroom was just overall dirty. Would not recommend staying here.
Se hospedó 1 noche en febrero de 2024

4/10 Malo

David

Viaje de negocios
Le gustó: Limpieza y servicio y personal
No le gustó: Servicios y condiciones de la propiedad
My room had no closet & no ironing board (although there was an iron in a drawer). The usb outlets did not work.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Jennifer

Le gustó: Limpieza, servicio y personal, servicios
Easy access to the interstate, gas station right across the street. Restaurants nearby. The only elevator was broken.
Respuesta de Khia, el 28 mar. 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excelente

Joseph

Viaje de negocios, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean safe and good staff. No complaints. Definitely would recommend
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Jerry

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really enjoyed my stay. There were a few things I could nitpick, but overall it was excellent. I wish the bedframe wasn't so high off the floor, but the bed was comfortable, the room was clean and quiet. The staff was friendly and helpful. The complementary breakfast was a cut above with eggs, sausage, biscuits and gravy available as well as bagels, yogurt, cereal, multi grain bars, bagels and waffles and multiple juices and lemonade. Facility also has a pretty nice little gym. I'd recommend this hotel to anyone travelling through area unless you just have to have a pool.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Mary

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, friendly staff, comfortable
Se hospedó 2 noches en febrero de 2024

4/10 Malo

Alan, Libertyville

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
Property is ageing and not well-maintained, breakfast is extremely limited and exhausted 90 minutes before it closes.
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Shelly

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Ernest

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Only staying one night. Room and facility is nice. Walls are a little thin.
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Anthony

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Gustavo

Viaje familiar
Le gustó: Servicios
Loved the morning breakfast. Proximity to gas station across the street. Came in handy with recent snow storm. Had to buy a window shield scraper.
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Krista

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en enero de 2024

8/10 Bueno

Phillip

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
The bed was pulled away from the wall because what looked like the housekeeping crew stopping their cleaning before sweeping the floor. The bath had hair in it. However the bed was made with clean sheets.
Se hospedó 1 noche en enero de 2024

4/10 Malo

Brianna

Cost to much even after paying for hotel protection.
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Kayla

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The room was very clean
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Doris

Se hospedó 2 noches en enero de 2024

8/10 Bueno

Angela

Se hospedó 1 noche en enero de 2024

4/10 Malo

Denayah

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Found roaches when I told staff they acted like it was no big deal

4/10 Malo

Kelly

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The entire hotel smelled STRONGLY of Marijuana & smoke. So bad so, that guests were complaining & talking about it in the halls & elevators. The bed linen was dirty upon arrival. It had dirt & hair all in the bed & on. The bathroom was gross. A half used roll of toilet paper was left & the shower/bathtub was dirty & peeling off. Overall do not recommend.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Elise

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
10/10 recommend
Everyone was so nice from checking in, breakfast, to checking out!!! Breakfast was great with lots of choices! The room was clean and had a Keurig!
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Dennis

Viaje familiar
Le gustó: Servicios
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Jaliyah

Viaje familiar con niños
No le gustó: Servicios
My 3 month old child and I came to this hotel because of domestic issues. The heat didnt work in one room so I asked to be moved to another one, where the heat doesnt work as well. I cannot keep moving my baby and everything we brought so we are forced to stay here.
Se hospedó 1 noche en diciembre de 2023