Rented this condo for a week in September. Condo was fine but the host management company, NextHome Beach Realty, that runs this place is impossible to deal with. First, they require renters to sign an extensive additional agreement with them which allows no refunds unless there is a mandatory evacuation. They add an extremely large cleaning fee for a one bedroom apartment, in addition to a damage fee in advance that is not refundable even if there's no damage, plus a service fee on top of the VRBO service fee.
A few days before our arrival, we were emailed check-in info that told us about lock boxes, but on the day of arrival there were no lock boxes. They had switched to door codes and we would not have known this if we hadn't contacted them. We arrived on a Sunday and their on-site office was closed so no one was there to help us.
That was the least of our problems. After staying one night, we received a mandatory evacuation order from the local government in advance of Hurricane Ian. We evacuated as required and notified the NextHome office that we had done so.
Pursuant to their agreement with us we were entitled to a refund for six of the seven nights we could not stay due to mandatory evacuation. First they told us that the evacuation order didn't come until Tuesday -This was incorrect at best or a lie at worst. They wanted to refund only half of the amount we paid for the week. We had to fight for days to get them to honor their agreement and refund six not five nights as we were due. They also refunded none of the exorbitant cleaning fee (for a one night stay at an 800 sq ft apartment), or the various damage and service fees they attached. We left the condo immaculate with absolutely no damage. In the end, we were still charged over four times the advertised price for a one night stay in a one bedroom condo.
They were so difficult to deal with that we would never recommend that anyone deal with NextHome again. It's a shame because the condo is nice. We probably would have returned if we didn't feel NextDoor took advantage of a bad situation and cheated us. Beware of excessive fees and a company that is extremely difficult to deal with.
