The first night we arrived the unit must have been previously vacant and AC was not on. Being a Florida resident, I was not surprised that it was 85+ degrees inside during June, even if it was nighttime. However, it never cooled down. With a pregnant wife, and two toddlers no one slept at 85 degrees. It was horrible. No management on site and only a 800 number. The next day, after finally getting someone on the phone they walked me through a repair solution. Again, no one actually showed up to fix anything. While the unit did finally cool down, no one would respond to my emails, calls, text messages or communications through the app requesting some accountability for the first night that was basically like a wash. Even now, 5 days later, no one has responded to me other than saying “Please contact the 800 number. That is guest services. We are only the maintenance department . I apologize.”.
Sometimes customer service and speaking to an actual person makes all the difference. This place provides none of that. Find another place to stay.