Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was very clean.
I was more than happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The reservations for our stay were wonderful, until one week prior to arriving. We received an email stating that the condo in which we were to stay was being renovated and most likely would not be ready for accommodation. The choices given to us was to either cancel and receive a full refund or they would find accommodations similar to our reservation. Well, extensive plans had been made on our part: airline tickets, rental car, and excursions planned and paid for, so we elected to keep our reservations and not cancel. We arrived late at night (we informed them we would), and instructions were given that an envelope would be left at the entrance to the resort for entry into a replacement condo. That was not done. We called the on-call number twice with no answer. After approximately two hours, we called a last-ditch number for emergency lockouts, and Steve, the maintenance supervisor, responded and helped us gain entry. I received a call by the on-call person at 11:25pm that evening, telling me she had been out of cell phone coverage and blamed other office people for the envelope not being there when I queried how this could have happened. We were put up in the same resort for five nights, then had to move to a hotel down the street due to the renovation still not being completed. That was for two nights. We had to move again back to the original resort condo complex for another six days and informed that our last night there we would have to move again for one night. During each of these moves, it was hit or miss .. no plan..fly by the seat of their pants operation. Additionally, the realty company wasn't making these arrangements, rather it was the resort office people and the owner of the condo being renovated. They tried to make it easy, but it wasn't. Every time we had to move, we had to work around our "vacation" time and activities, because these were last minute changes...check out times, check in times, and coordination wasn't timely. T