Our stay was terrible. We received a text about 4 hours after we checked in asking us if everything was ok. We responded that the floors were filthy and even sent a photo of the bottoms of my feet after waking around INDOORS for 2 hours. They were thick with black yuck. We also sent photos of the carpet which was disgusting. The couch was nearly as filthy too. We also asked for additional towels. We go no response for 3 days. Then the property manager called to let us know we had not heard from her because she had been on vacation. She proceeded to be very unprofessional and told us that it was perfectly ok to have floors that dirty and we were being demanding. We explained we had three children, all under the age of three with us and this was not something we were comfortable with. This same property manager told us her four children all under the age of 10 all look like that at the end of the day in her own home. Once again, we explained that this was not reasonable to us and not how we live and certainly not how we want to live in a place we are paying to have a vacation in. A cleaning crew came over hours later and mopped the floors. It was a bit better, but still, carpet was not able to be cleaned while we were there. We finally gave up (never received towels), tired of feeling like we were avoiding the place and making it hard on the babies and we checked out a day early and went home.