6/10 Aceptable
David, High Wycombe
Viaje en pareja
12 abr. 2026
Le gustó: Limpieza
Good location with a clean room.
Few observations on this hotel. I believe they had become complacent as they are the main hotel in Strahan and act as such - they are connected/own the main restaurants it appears.
Reception staff are not very welcoming - we arrived early, the town was not full and other guests appeared to get an early check in. We were told ours was not ready and when I asked could they call me whe. It was I was told they did k no it have permission to dial a UK mobile (really they are a tourist hotel!) - they advised they would email. I never received an email!
The promotion of the room had inaccuracies. I booked waterview room (with stairs). We ended up in a room that required us to take our cases up a lengthy ramp - we were able to do this others may be less able. Need to make it clearer in room details.
The room was comfortable but as others have said there is a tired look and feel about it - we had to request replacement bulbs in the main room and the bathroom, which were done effectively but question how often rooms are checked.
Overall an acceptable stay but the customer experience delivered by the hotel needs some work or maybe they need more competition.
David
Se hospedó 2 noches en abril de 2026
