Exterior
Ver disponibilidad

Opiniones de The Pinnacle Lodge

3 out of 5
The Pinnacle Lodge
2503 Eagle Court, N, Sun Peaks, BC

Opiniones

9.4

Excepcional

Puntuación de 10, es decir, Excelente. Basada en 280 de 374 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 64 de 374 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 16 de 374 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 11 de 374 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 3 de 374 opiniones" "

9.4/10

Limpieza

9.6/10

Servicio y personal

9.2/10

Servicios

9.4/10

Condiciones de la propiedad

9.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Manuel, Spain

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Todo . Muy recomendable . Aunque está lejos de la Riuta si vas a las montañas rocosas . Pero Para ir a esquiar fantástico
Se hospedó 1 noche en agosto de 2019
Respuesta de Coordinator IM, el 26 ago. 2019
Thank you. We hope to see you again!

2/10 Terrible

Felipe

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Es un hotel corriente.
Es un hotel corriente, no limpian la habitación diariamente, el checout es muy temprano y el gerente en persona te corre.

8/10 Bueno

Neal

Le gustó: Servicio y personal y condiciones de la propiedad
No le gustó: Limpieza
Se hospedó 3 noches en febrero de 2024
Respuesta de Director Inventory Management, el 26 abr. 2024
Thank you

4/10 Malo

Grant

Viaje en pareja
For a reasonable rate, it would’ve been not bad. But for over $400 per night, then an extra $40 “resort fee” added to the bill, this was a huge disappointment. I took my wife here for our anniversary hoping for a nice experience and we definitely didn’t get what we paid for. I heard complaints all weekend for the same issues. Expensive and dated. Again, for say even $150 per night, I could look past the quality of this resort, however for the cost, definitely disappointed in the overall experience.
Se hospedó 1 noche en marzo de 2024
Respuesta de Director Inventory Management, el 24 mar. 2024
I apologize you were unhappy. I am baffled by the rate you are quoting as that wasn't the charge we show. Please contact us so we can discuss this further. We want to make sure you were charged correctly.

8/10 Bueno

Alison

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The friendliness of all the staff is what sets this lodge apart from many others. It’s well run with the staff accommodating and helpful. The provided breakfasts are hot, plentiful and just what you need before a day of skiing. The rooms are big, perhaps a bit out dated but who cares the beds are comfy and plenty of hot water. The location is great a very quick drive to the main ski parking lot and a manageable walk if you prefer. Easy walk to the village. We will look to stay here again. Good value for money.
Se hospedó 5 noches en marzo de 2024
Respuesta de Director Inventory Management, el 20 mar. 2024
We cant wait for you to come stay with us again, Thank you!!

8/10 Bueno

David

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The good: Property is well kept and clean. Views of slopes are nice. Parking was easy. Staff are very friendly. The breakfast is great. Village trail pathway is nearby and lovely. The bad: wifi was completely non-functional. NOT ski in, ski out. Lift ticket kiosk is a good 15 minute walk, carrying all gear. Resort fee is an annoying add-on. Just include it in room price and save us all the grief.
Se hospedó 3 noches en marzo de 2024
Respuesta de Director Inventory Management, el 15 mar. 2024
We are so glad you were happy with the resort and staff. Thank you for staying with us.

10/10 Excelente

Carol

Viaje en pareja
I love this lodge! We will return. Staff is awesome, breakfast, Awesome! Great walking distance to the village.
Se hospedó 2 noches en febrero de 2024
Respuesta de Director Inventory Management, el 12 feb. 2024
Awesome! We appreciate your kind words and are so happy you enjoyed your stay.

10/10 Excelente

Richard Gordon

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Director Inventory Management, el 29 ene. 2024
Thank you

6/10 Aceptable

Cliente verificado

Viaje de negocios
Le gustó: Limpieza y condiciones de la propiedad
Ok at best.
Staff arrived late, coffee and breakfast not ready when stated it should be. Resort fee wasn't disclosed prior to booking. Don't think it would boom agan for the price.
Se hospedó 2 noches en enero de 2024
Respuesta de Director Inventory Management, el 29 ene. 2024
I apologize for the staff being late with breakfast. We do disclose the resort fee in the booking disclaimers. I am sorry you were unhappy with the stay. We strive to exceed the expectation.

10/10 Excelente

Jody

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
liked the friendly and professional staff
Se hospedó 1 noche en enero de 2024
Respuesta de Director Inventory Management, el 19 ene. 2024
We appreciate that!

10/10 Excelente

arnold

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything - staff super helpful and friendly, breakfasts were great, lounges so spacious and comfortable, rooms comfortable with everything you need. Loved my stay
Se hospedó 5 noches en diciembre de 2023
Respuesta de Director Inventory Management, el 19 ene. 2024
Please come stay again

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Director Inventory Management, el 19 ene. 2024
Thank you

10/10 Excelente

Jasmine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Quiet place and warm staff, great recreation and eating area.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Director Inventory Management, el 31 ene. 2024
We appreciate that. Thank you

10/10 Excelente

Ellen

Viaje de negocios
Le gustó: Servicio y personal y condiciones de la propiedad
Richard is a wonderful host The breakfast is exceptional
Se hospedó 2 noches en diciembre de 2023
Respuesta de Director Inventory Management, el 19 ene. 2024
Yes Richard is wonderful. Thank you for staying with us.

10/10 Excelente

Amy

Se hospedó 1 noche en diciembre de 2023
Respuesta de Director Inventory Management, el 19 ene. 2024
Thank you

10/10 Excelente

Whitney

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 2 noches en diciembre de 2023
Respuesta de Director Inventory Management, el 19 ene. 2024
Thank you

10/10 Excelente

Giuseppe, Kelowna

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
All good.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Director Inventory Management, el 19 ene. 2024
Thank you

10/10 Excelente

Jennifer

Viaje familiar
Le gustó: Servicios
The manager Richard was super friendly and helpful. The room was clean, the lobby and games/puzzle area was such a nice place to hang out in in the evening and the breakfast was awesome. I would hands down stay here again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Director Inventory Management, el 5 dic. 2023
This makes us really happy. Thank you!

10/10 Excelente

Brenda

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The manager was very friendly and explained the property and its facilities thoroughly. The room was cozy and clean. Definitely coming back to this lodge for future trips :)
Respuesta de Director Inventory Management, el 4 dic. 2023
We can't wait for your return. Thank you.

10/10 Excelente

Amy

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
I recently hosted my birthday party at the Pinnacle. 6 adults and 6 kids. The manager, Richard, made everyone feel so welcome and he helped make it a very special weekend. This is by far our best resort experience.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Inventory Administrator, el 22 nov. 2023
Thank you. Glad you enjoyed our resort. Please come stay with us again.

10/10 Excelente

Laura, Chilliwack

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very cozy and comfortable. We were greeted at the door and given a full explanation of what all was available at the lodge. Amazing full breakfast cooked for us in the morning. Would certainly stay there again.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Director Inventory Management, el 6 nov. 2023
Fantastic we are so glad you enjoyed the breakfast and your stay.

10/10 Excelente

Michael

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Richard the host and all the staff were so friendly and helpful ...sauna was a bonus live the outdoor hot tub I will definitely come back 1 st time to Sun peaks and enjoyed every minute just sad I can't stay longer
Se hospedó 2 noches en octubre de 2023
Respuesta de Director Inventory Management, el 27 oct. 2023
Yes! Glad you enjoyed the sauna. Please come stay with us again.

4/10 Malo

Cliente verificado

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bait and switch
We learned in arrival that Pinnacle Lodge is a time share property that sells rooms in the off season. We expected a resort and got something completely different. We were shocked. No restaurant, no elevator, no help for disabled people to get to the room, crappy mattresses ( we almost slept in the car), dated rooms. We went 30 miles out of our way for what we thought would be a great place, a warm dinner after a long drive, and were sadly disappointed. There were no amenities. Richard the manager was personable and upbeat, but ultimately not helpful for what we needed or expected. We were told we could use their microwave or bbq to cook our own dinner or walk into town to search for something that was open. Hotels.com should be ashamed for how they dishonestly market this place.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Director Inventory Management, el 5 oct. 2023
I see you stayed with us for one night. I apologize the expectation wasn't met.

8/10 Bueno

Michelle

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
So close to the village, yet surrounded by nature
Se hospedó 1 noche en agosto de 2023
Respuesta de Director Inventory Management, el 12 sept. 2023
Glad you enjoyed your stay.

10/10 Excelente

Lucas

Viaje en pareja
Le gustó: Servicios
Robert was a fantastic host, very helpful and knowledgeable. Great location and lots of room to store our bikes
Se hospedó 1 noche en agosto de 2023
Respuesta de Director Inventory Management, el 28 ago. 2023
Glad you enjoyed your stay! Come see us again.

10/10 Excelente

Chalita

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I had such an awesome stay. This place feels so homie and the staffs are so nice and kind. I can't wait to come back in the winter!
Se hospedó 1 noche en agosto de 2023
Respuesta de Director Inventory Management, el 15 ago. 2023
We cant wait for you to come back. Thank you!

10/10 Excelente

John

Se hospedó 1 noche en agosto de 2023
Respuesta de Director Inventory Management, el 15 ago. 2023
Thank you

10/10 Excelente

Huizi

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Richard is very warm and nice! We stayed here on our way home from banff/jasper and it made us feel at home already. Mom loved this place.
Se hospedó 1 noche en agosto de 2023
Respuesta de Director Inventory Management, el 7 ago. 2023
Yes Richard is a gem. We appreciate your kind words

8/10 Bueno

Debbie, Dawson Creek

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A nice welcome and friendly stay!
Se hospedó 1 noche en julio de 2023
Respuesta de Director Inventory Management, el 24 jul. 2023
Fabulous! Thank you for staying with us.

8/10 Bueno

David

Se hospedó 1 noche en julio de 2023
Respuesta de Director Inventory Management, el 19 jul. 2023
Thank you for staying with us.

10/10 Excelente

Jennifer van

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en julio de 2023
Respuesta de IMC, el 12 jul. 2023
Thank you for staying with us!

4/10 Malo

Jamie, Chilliwack

Viaje en pareja
No le gustó: Servicio y personal y condiciones de la propiedad
Only thing good is the hotel is close to the hill
Se hospedó 2 noches en junio de 2023
Respuesta de Director Inventory Management, el 3 jul. 2023
We would appreciate any feedback you could provide as we strive to exceed the guests expectation.

10/10 Excelente

Fernanda

Se hospedó 2 noches en junio de 2023
Respuesta de Director Inventory Management, el 12 jun. 2023
Thank you

10/10 Excelente

Colleen

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was close to the village (5 minute stroll). We were visiting during shoulder season, so place was very quiet. We enjoyed being able to sit and enjoy reading in the upstairs area. Staff friendly. Breakfast included.
Se hospedó 2 noches en abril de 2023
Respuesta de Director Inventory Management, el 2 may. 2023
Wonderful! Please come back again soon.

4/10 Malo

William, Aurora

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
No le gustó: Servicios
Buyer Beware: No real complaints about the property itself - however, this resort charges an additional $19/person as a resort fee in addition to the room charges posted. Basically, this covers a very expensive breakfast as the additional amenities have little or no value for skiers. Additionally, I needed to check out 1 day early from a week-long stay which I informed them of when I arrived - but when I tried to make this adjustment through Expedia I was told the resort inventory manager named Karen said no. Because of the above, I would never stay at this resort or any sister properties again.
Se hospedó 6 noches en marzo de 2023
Respuesta de Director Inventory Management, el 16 may. 2024
There are times during the year that the town of Sun Peaks doesn't have restaurants with breakfast options. Therefore we serve a breakfast for our guests. We do disclose the resort fee in the booking disclaimers. I am sorry you were unhappy with the stay. We do strive to exceed the expectation.

10/10 Excelente

Darryl

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a great stay, the staff was amazing! It was close enough to walk to Sun Peaks and they have daily breakfast as part of the stay. We would definitely stay again.
Se hospedó 1 noche en marzo de 2023
Respuesta de Director Inventory Management, el 27 mar. 2023
We appreciate your kind words. Thank you for staying with us.

10/10 Excelente

Samantha

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Will DEFINITELY stay here again, probably on a yearly basis honestly. The rooms were incredible, the hot tub and sauna were awesome extras, free parking, and oh the breakfast, it was AMAZING. the staff were incredible, literally cannot say enough wonderful things about our stay here
Se hospedó 3 noches en marzo de 2023
Respuesta de Director Inventory Management, el 15 mar. 2023
We appreciate you! We will see you again soon.

10/10 Excelente

marie

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
On adore c’est emplacement on peut souper au village mais on peut souper à l’hôtel sur le BBQ extérieur avec toutes l’es commodités
Se hospedó 5 noches en marzo de 2023
Respuesta de Director Inventory Management, el 13 mar. 2023
Thank you. We are glad you used the BBQs and had a lovely stay. Come see us again soon.

10/10 Excelente

Robert

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Really friendly staff. Great breakfast for my gluten free son.
Se hospedó 3 noches en marzo de 2023
Respuesta de IMC, el 7 mar. 2023
Thank you for staying with us!

10/10 Excelente

Richard

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice breakfast area.
Se hospedó 2 noches en febrero de 2023
Respuesta de Director Inventory Management, el 1 mar. 2023
Thank you we appreciate that.

10/10 Excelente

John

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We had a great time. Well maintained property and friendly staff.
Se hospedó 6 noches en febrero de 2023
Respuesta de Director Inventory Management, el 27 feb. 2023
We appreciate it. Thank you for staying with us.

10/10 Excelente

Jody

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great staff, beautiful property easy access
Se hospedó 1 noche en febrero de 2023
Respuesta de Director Inventory Management, el 23 feb. 2023
Fantastic! Please come see us again soon.

10/10 Excelente

Fran

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Richard was a great host. Very helpful and always making sure we were happy with our stay. Lovely large dining area with a great breakfast served daily. Something different every day. It was set up with a microwave and dishes available to bring your own food if you chose to. They had a very cozy loft area with lots of games, puzzles and movies. Perfect after a day of ski and place to relax with family and friends. Would definitely stay there again!
Se hospedó 2 noches en enero de 2023
Respuesta de Director Inventory Management, el 6 feb. 2023
We are so glad you enjoyed the loft area to relax after a day of skiing. And we cant wait to have you back soon.

10/10 Excelente

Stephen

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great facility. Staff was extremely accommodating to customers. The manager Richard Crossley is the best! He is one of the main reasons we make the Pinnacle Lodge our #1 choice in lodging in Sun Peaks.
Se hospedó 4 noches en enero de 2023
Respuesta de Director Inventory Management, el 1 feb. 2023
Fantastic! Thank you so much for the lovely review. We will be sure to pass it along to the staff. Please come see us again soon.

10/10 Excelente

Sarah

Se hospedó 1 noche en enero de 2023
Respuesta de IMC, el 7 mar. 2023
Thank you

10/10 Excelente

Nathian

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great experience. Great staff. It’s a couple min walk into the village but parking was easy. Overall a great place stay and highly recommended.
Respuesta de Director Inventory Management, el 9 ene. 2023
We appreciate that. Please come see us again soon.

10/10 Excelente

Jenna

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A beautiful gem; fabulous location, extra friendly staff, clean environment, great amenities and breakfast options!
Respuesta de Director Inventory Management, el 5 ene. 2023
Thank you for the glowing review. We cant wait for you to join us again.

10/10 Excelente

Ron

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Director Inventory Management, el 5 ene. 2023
Thank you!

10/10 Excelente

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Director Inventory Management, el 27 dic. 2022
Thank you

10/10 Excelente

Len

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Comfortable, clean, friendly helpful staff. Would go there again
Se hospedó 1 noche en diciembre de 2022
Respuesta de Director Inventory Management, el 22 dic. 2022
We hope to see you again soon!