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Opiniones de Shangri-La Surabaya

5 out of 5
Shangri-La Surabaya
JL. May. Jend. Sungkono 120, Surabaya, East Java

Opiniones

8.8

Excelente

Puntuación de 10, es decir, Excelente. Basada en 105 de 203 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 74 de 203 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 17 de 203 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 203 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 203 opiniones" "

9.0/10

Limpieza

9.0/10

Servicio y personal

8.4/10

Servicios

8.4/10

Condiciones de la propiedad

7.8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Junichi

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Richard

Viaje de negocios
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around.
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

satoshi

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
部屋が臭い
Se hospedó 1 noche en febrero de 2024
Respuesta de Shangri-La Surabaya, el 29 feb. 2024
Dear Mr SatoshiThank you for taking the time to share your experience as it is only through such valuable comments that we can improve our level of service. We strive to deliver an exceptional guest experience, however we are sorry to learn of the issues you encountered which impact the overall experience of your stay.Once again, thank you in advance and we look forward to having the opportunity to ensure a more memorable stay when you are next with us.Best Regards,Shangri-La Surabaya

8/10 Bueno

stephane

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Shangri-La Surabaya, el 29 feb. 2024
Dear Mrs StephaneThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya

8/10 Bueno

Ahram

Se hospedó 1 noche en enero de 2024
Respuesta de Shangri-La Surabaya, el 29 feb. 2024
Dear Mr AhramThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya

10/10 Excelente

Peng Eng Peter

Refurbished rooms are great!
The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Shangri-La Surabaya, el 29 feb. 2024
Dear Mr Peng Eng PeterThank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya

10/10 Excelente

Nickol

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Terry

Se hospedó 4 noches en julio de 2023

10/10 Excelente

Tsutomu

Se hospedó 2 noches en agosto de 2023

8/10 Bueno

Norman, Rhodes

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Se hospedó 1 noche en septiembre de 2023

4/10 Malo

HYUNWOO

Se hospedó 1 noche en julio de 2023

10/10 Excelente

Heesung

Se hospedó 2 noches en junio de 2023

10/10 Excelente

Martin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
As it was only for one night, no detailed report possible. However, the food in the italian restaurant was very tasty.
Se hospedó 1 noche en abril de 2023

10/10 Excelente

Andi

Se hospedó 1 noche en abril de 2023

10/10 Excelente

Jinhao

Se hospedó 4 noches en abril de 2023

10/10 Excelente

Kim

Se hospedó 4 noches en marzo de 2023

10/10 Excelente

JUNYA

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022
Respuesta de Hotel Management, el 10 feb. 2023
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya

8/10 Bueno

Ramasamy

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2022
Respuesta de Hotel Management, el 10 feb. 2023
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya

6/10 Aceptable

Rohit

Se hospedó 3 noches en septiembre de 2022
Respuesta de Hotel Management, el 10 feb. 2023
Thank you very much for the rating and review. Looking forward to welcoming you back again soon.

10/10 Excelente

Elaine

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en julio de 2022
Respuesta de Shangri-La Surabaya, el 4 ago. 2022
Thank you very much for the rating. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Excelente

Kim

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Really recommendable
Shangri-La Surabaya is really recommendable. Nice hotel with excellent service.
Se hospedó 4 noches en junio de 2022
Respuesta de Shangri-La Surabaya, el 6 jul. 2022
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

8/10 Bueno

Terry

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
전체적으로 환경은 좋았습니다. 에어컨 온도조절이 중앙집중식이어서 그런지 힘들어 취침시 추웠습니다.
Se hospedó 2 noches en junio de 2022
Respuesta de Shangri-La Surabaya, el 3 jul. 2022
Dear Valued Guest, Thank you for your reviews and ratings, we have received your feedback and input. Please rest assured as we take a closer look into the issues you mention. We look forward to welcoming you again in the future. Best Regards, Shangri-La Surabaya

6/10 Aceptable

hanseok

Le gustó: Servicio y personal
No le gustó: Limpieza y servicios
Se hospedó 9 noches en abril de 2022
Respuesta de Hotel Management, el 15 feb. 2023
Dear Mr. Hanseok,Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya

10/10 Excelente

Heesung

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en marzo de 2022
Respuesta de Shangri-La Surabaya, Communications, el 18 mar. 2022
Dear Heesung, Thank you very much for the rating and review. We are glad you enjoyed your stay with us and we are looking forward to welcoming you back again here in Shangri-La Surabaya soon. Best Regards, Shangri-La Surabaya Communication Team.

8/10 Bueno

Julian

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent
Amazing staff! Lovely hotel, will come back for sure!
Se hospedó 1 noche en febrero de 2022
Respuesta de Shangri-La Surabaya, Communications, el 24 feb. 2022
Dear Julian, Thank you for sharing such a lovely review with us. I was pleased to read that you enjoyed your stay with us. We are indeed grateful for your kind compliments. We all look forward to having you back with us before too long. Kind Regards, Jonathan Reynolds General Manager

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
Just ok
Overall we had a good experience. EDC machine for payment broken twice during two days and bathroom needs to be renovated.
Se hospedó 1 noche en enero de 2022
Respuesta de Shangri-La Surabaya, Communications, el 24 ene. 2022
Dear Valued Guest, Thank you for taking the time to share your comments. I was sorry that you departed with a less the perfect impression. All of our guest rooms and bathrooms have indeed been renovated. We all hope you will try us again before too long. It would be our pleasure to have you with us again. Best Regards, Jonathan Reynolds General Manager

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very clean. This is the best hotel in Surabaya.
Se hospedó 6 noches en diciembre de 2021
Respuesta de Shangri-La Surabaya, Communications, el 16 dic. 2021
Hello, Thank you very much for the perfect. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon. We all look forward to having you back with us before too long.

8/10 Bueno

Soon

Se hospedó 4 noches en noviembre de 2021
Respuesta de Shangri-La Surabaya, Communications, el 9 dic. 2021
Thank you very much for the rating. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Excelente

Meghan

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very comfortable stay
We have stayed at this hotel regularly. It is consistent, with great staff, nicely appointed rooms, good restaurant options and a safe and clean facility. This hotel is very comfortable for long business stays.
Se hospedó 17 noches en octubre de 2021
Respuesta de Shangri-La Surabaya, Communications, el 9 dic. 2021
Dear Meghan, Thank you for the perfect rating and a nice review. We are grateful for your kind compliments and are delighted that you enjoyed your stay at our hotel. We all look forward to having you back again with us before too long. Best Regards, Jonathan Reynolds General Manager

10/10 Excelente

Bima, Jakarta

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en octubre de 2021
Respuesta de Hotel Management, el 15 feb. 2023
Dear Mr. Bima,Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.Best Regards,Shangri-La Surabaya

10/10 Excelente

raiho

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en septiembre de 2021
Respuesta de Shangri-La Surabaya, el 17 sept. 2021
Thank you very much for the rating. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Great hotel near Ciputra World Surabaya
The hotel was great, the only complaint was that the pool was closed.
Se hospedó 1 noche en junio de 2021
Respuesta de Shangri-La Hotel, Surabaya, el 21 jun. 2021
Dear Valued Guest, First of all thank you for taking the time to review us, it is much appreciated. We would like to apologize for the inconvenience you experienced during your recent stay. Nevertheless, please rest assured as we take a closer look into the issues you mention. We look forward to welcoming you again in the future. Best Regards, Shangri-La Surabaya

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en mayo de 2021
Respuesta de Shangri-La Hotel, Surabaya, el 27 may. 2021
Thank you very much for the rating. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Excelente

seanju

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
친절한 서비스 아침식사 시작전 호텔을 떠나야 하니 호텔에서 조식을 포장 해 주었다 세심한 배려가 좋았다 호텔은 청결했으며 코로나마스크도 실내에 준비되어있었다
Se hospedó 1 noche en abril de 2021
Respuesta de Shangri-La Hotel, Surabaya, el 20 abr. 2021
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

6/10 Aceptable

Dina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Niet voor herhaling ....
Kleine kamer. Zeer karig ontbijt. Echt super weining eten.
Se hospedó 1 noche en marzo de 2021
Respuesta de Shangri-La Hotel, Surabaya, el 8 mar. 2021
Dear Valued Guest, First of all thank you for taking the time to review us, it is much appreciated. We would like to apologize for the inconvenience you experienced during your recent stay. Nevertheless, please rest assured as we take a closer look into the issues you mention. We look forward to welcoming you again in the future. Best Regards, Shangri-La Hotel Surabaya

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en enero de 2021
Respuesta de Shangri-La Hotel, Surabaya, el 15 ene. 2021
Thank you very much for the rating. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The breakfast is excellent, the staff are very friendly, good location and good price, we will stay there again next time.
Se hospedó 1 noche en enero de 2021
Respuesta de Shangri-La Hotel, Surabaya, el 12 ene. 2021
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
快適でした。
クラブフロアに3泊しました。コロナ対策での規制があるなか、サービスを心掛けている感じが受けてとれました。サービス面は充分だと思います。 部屋も問題なく快適に過ごせましたが、アメニティの補充が充分ではなく、何度もリクエストする必要がありましたので、そこだけが難点かと思います。 基本的には、また滞在したいと思える価値のあるホテルでした。
Se hospedó 3 noches en diciembre de 2020
Respuesta de Shangri-La Hotel, Surabaya, el 4 ene. 2021
First of all thank you for taking the time to review us, it is much appreciated. We are glad you enjoyed your stay with us. We would like to apologize for the inconvenience you experienced during your recent stay. Nevertheless, please rest assured as we take a closer look into the issues you mention. We look forward to welcoming you again in the future.

8/10 Bueno

DUK SANG

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
시내에 위치한 호텔
전체적으로 오래된 시설이나 관리는 잘 되고있음. 시내 중심가에서는 다소 떨어진 위치로 주변에 상점나 식당이 없음. 길건너 대형상가가 있으나 이동이 다소 불편함. 조식은 호텔이름에 걸맞지 않게 별로였음.
Se hospedó 7 noches en diciembre de 2020
Respuesta de Shangri-La Hotel, Surabaya, el 4 ene. 2021
Dear Valued Guest, First of all thank you for taking the time to review us, it is much appreciated. We would like to apologize for the inconvenience you experienced during your recent stay. Nevertheless, please rest assured as we take a closer look into the issues you mention. We look forward to welcoming you again in the future. Sincerely, Shangri-La Hotel Surabaya

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
お値打ち価格過ぎる
コロナ禍の影響か安い宿泊料で広い清潔な部屋で満足。
Se hospedó 3 noches en diciembre de 2020
Respuesta de Shangri-La Hotel, Surabaya, el 17 dic. 2020
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

8/10 Bueno

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
価格が下がった分、サービスレベルも、、
ドアマンの数が足りていないのか、車の誘導は十分でない。フロントスタッフは英語が通じない。ロビーラウンジのメニューリストは安っぽい。以前はシャングリラスタンダードだったが全体的に劣った感じは否めない。 建物は古いが問題なく豪華、室内は改装されて清潔に保たれており快適。 価格が安くなったことが大きく、総合的には十分に満足。
Se hospedó 2 noches en diciembre de 2020
Respuesta de Shangri-La Hotel, Surabaya, el 16 dic. 2020
Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Shangri-La Hotel Surabaya

10/10 Excelente

KOSEN

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Excellent.
Very calm and nice
Se hospedó 1 noche en noviembre de 2020
Respuesta de Shangri-La Hotel, Surabaya, el 16 nov. 2020
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Excelente

Graziella Jasmine

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2020
Respuesta de Shangri-La Hotel, Surabaya, el 30 sept. 2020
Thank you very much for the rating. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Excelente

nanang

Se hospedó 1 noche en septiembre de 2020
Respuesta de Shangri-La Hotel, Surabaya, el 24 sept. 2020
Thank you very much for the rating. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Excelente

Nicholas Ren Sheng

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Exclusive Stay
One of the most premium hotels in Surabaya.
Se hospedó 1 noche en agosto de 2020
Respuesta de Shangri-La Hotel, Surabaya, el 7 sept. 2020
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

10/10 Excelente

Cliente verificado

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Limitation during covid pandemic.
Nice stay for 1 night during covid pandemic. Must walk to outdoor parking area due to covid19 pandemic. Basement parking areas are closed.
Se hospedó 1 noche en agosto de 2020
Respuesta de Shangri-La Hotel, Surabaya, el 24 ago. 2020
Thank you for your reviews and ratings, we have received your feedback and input. Please rest assured as we take a closer look at the issues you mention. We look forward to welcoming you again in the future.

10/10 Excelente

Yuet wa eva

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
市中心 近機場
Se hospedó 1 noche en febrero de 2020
Respuesta de Jonathan Reynolds - General Manager, el 4 mar. 2020
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.

2/10 Terrible

Masafumi

Se hospedó 1 noche en febrero de 2020

6/10 Aceptable

Cliente verificado

Viaje familiar con niños
Le gustó: Limpieza y servicio y personal
部屋の改修によって、バスタブがなくなりました。 トイレが節水型になっており、流れが悪いと感じます。 しかし、それ以外（スタッフの接客、ロビーラウンジの雰囲気等々）はさすが地域一番と思います。
Se hospedó 2 noches en diciembre de 2019
Respuesta de Shangri-La Hotel, Surabaya, el 7 feb. 2020
First of all thank you for taking the time to review us, it is much appreciated. We would like to apologize for the inconvenience you experienced during your recent stay. The bathtub is available in the Executive Room and all of our Suites. We look forward to welcoming you again in the future.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Menginap bersama keluarga
Proses checkin utk 3 kamar yg cepat mengingat saat kami menginap adalah saat high season.. dan pelayanan baik housekeeping sampai waktu checkout sangat baik. Thanks
Se hospedó 2 noches en diciembre de 2019
Respuesta de Shangri-La Hotel, Surabaya, el 7 feb. 2020
Thank you very much for the rating and review. We are glad you enjoyed your stay with us. Looking forward to welcoming you back again soon.