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Opiniones de Under Canvas Acadia

3 out of 5
Under Canvas Acadia
702 Surry Rd, Surry, ME

Opiniones

9.0

Magnífico

Puntuación de 10, es decir, Excelente. Basada en 79 de 106 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 11 de 106 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 5 de 106 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 5 de 106 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 6 de 106 opiniones" "

9.4/10

Limpieza

9.4/10

Servicio y personal

8.8/10

Servicios

9.2/10

Condiciones de la propiedad

9.6/10

Cuidado del medio ambiente

Opiniones

2/10 Terrible

Margot

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Worst stay & value we have ever experienced. Tired old furnishings, poor quality bedding. Bed creaked & groaned every time we moved Firewood and matches were inadequate. Lighting inadequate Pullout sofa unsleepable Paths to tent muddy & not properly developed. Can not park at tent, totally inconvenient in pouring rain. No picnic tables, few chairs at tent. What a waste of a night & $$$$$.
Se hospedó 1 noche en octubre de 2023
Respuesta de Lisa Margraff General Manager, el 12 oct. 2023
Thank you for your comments and I'm sorry to hear your stay did not meet your expectations and if the weather impacted your stay in a negative way. Our goal is to connect people with nature, and I understand that aspect of our experience may be difficult for some groups. Our staff did their best to assist you within the tent and to modify our family tent for an extra adult as the extra bedding is intended for children. We appreciate your feedback and please reach out to me directly if you would like to discuss further.Sincerely,

10/10 Excelente

Sue

Viaje en grupo
Amazing experience
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Maximilian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Different experiences
Glamping is not for us, especially in the colder temperatures. I didn’t get enough sleep due to keep waking up to feed more firewood at 48 degrees after midnight, since there is only small stove to keep our tent ( suite size) warm but only last about 2 hrs.
Se hospedó 3 noches en septiembre de 2023
Respuesta de Lisa Margraff General Manager, el 31 oct. 2023
Dear Maximillian,Thank you for your review and we apologize that your stay did not meet your expectations and if the weather impacted your stay in any way. Your feedback is valued, and it allows us to make the improvements necessary to provide the best experience for our guests.Sincerely,

10/10 Excelente

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was everything we hoped it would be, and one of the most peaceful and relaxing stays I’ve ever had. The staff here are amazing and friendly, the food and drink options were surprisingly very good, and the tents were perfect. An absolutely gorgeous setting. Only thing to note would be that this is not in or all that near Acadia National park, despite the name. It’s about a 35-40 minute drive to Acadia. However, it’s a beautiful drive that we enjoyed making.
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Nina

Se hospedó 2 noches en septiembre de 2023

2/10 Terrible

Katherine

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Ridiculous price for a tent in the woods with no electricity, no breakfast or other meal included, and horrid coffee. This is an enormous scam. My bad for falling for it.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Jeffrey

Viaje en pareja
Le gustó: Limpieza y servicio y personal
Under the Canvas was fun, but definitely don’t think it was worth the price. Felt like there was some false advertising when it came to the electricity/private bathrooms
Se hospedó 4 noches en septiembre de 2023

4/10 Malo

jacky

Viaje familiar, Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It’s good but it’s Unsafe no wifi and no cctv outdoor Heard wolf chatting around can’t sleep.
Se hospedó 1 noche en agosto de 2023
Respuesta de Lisa, el 10 sept. 2023
Dear Jackie,Thank you for your feedback and we are sorry to hear we did not meet your expectations. I will mention that there are no wolfs in this part of Maine and we do have someone on camp 24/7 to ensure guest safety. Again, we appreciate your comments and thank you for staying with us.

10/10 Excelente

Catherine

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel location and
Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Xavy

Se hospedó 1 noche en agosto de 2023

10/10 Excelente

Konstantina

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A perfect place to leave the hectic pace of life and return to the basics while enjoying luxurious bedding and amenities. The tent was beautiful the front deck faced a gorgeous water view. Nature in its glorious splendor. The food was fantastic. Coffee snob that I am was surprised how good there coffee was.
Se hospedó 3 noches en agosto de 2023
Respuesta de Lisa, el 10 sept. 2023
Dear Konstantina,Thank you for your review and it's great to hear you enjoyed your stay with us. We'll share your comments with our team and we hope to see you again at Under Canvas Acadia.

8/10 Bueno

Hanwen

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en julio de 2023

10/10 Excelente

Tracey, New York

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Under canvas has excellent staff and it was camping without the hassle of real camping.
Se hospedó 4 noches en julio de 2023

10/10 Excelente

kelly

Se hospedó 2 noches en julio de 2023

10/10 Excelente

Adam

Se hospedó 2 noches en julio de 2023

6/10 Aceptable

Ana Rita

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
No le gustó: Comodidad de las habitaciones
Too many no’s to go for more than 1 night
The tents are 45 minutes away from the national park. No wifi. The star gazing tents have direct sunlight in the bed very early and the tent becomes super hot b 6 am. Unbearable to stay! The water for the shower heats but there is no hook to keep it going so while you soap, at night, becomes very cold and uncomfortable. In the morning no hot water. They gave you a phone to call them at the registration but it does not work. For one night is ok but no more than that.
Se hospedó 1 noche en julio de 2023
Respuesta de Lisa, el 28 ago. 2023
Dear Rita,Thank you for your review and I'm sorry to hear we did not meet your expectations. Your comments will be shared with the appropriate departments, and we appreciate your feedback.

10/10 Excelente

Lindsay

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
This place was magical!
Se hospedó 1 noche en julio de 2023
Respuesta de Abigail, Operations Manager, el 15 jul. 2023
Hello Lindsay! Thank you for staying with us and for taking the time out of your day to provide us with positive feedback. We are so thrilled to hear that you enjoyed your stay and look forward to hosting you again in the future!

4/10 Malo

Dominick

Viaje familiar
Le gustó: Limpieza y servicio y personal
No vehicles allowed near tents. Have to park away from tent and can’t have food in tent so if you want a snack you have to walk quite a distance to car and staff has to bring yours luggage to rent in golf cart. Tent leaked all over while sleeping. Shower leaked and got water all over cabin floor. Everything was damp. Toilet paper fell apart from moisture.
Se hospedó 3 noches en junio de 2023

10/10 Excelente

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Wonderful time here! Live music was great too!
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Emily

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
This is a must stay!
The entire family loved it here, and not all of us love camping. The food was amazing (we are serious foodies). We had fantastic wine by the wood burning stove in the tent after the kids went to bed. The kids loved the free s‘mores. The adults loved and early morning by the beach with coffee. Amazing community feeling among the fellow guests - especially the kids of all ages. It felt like a neighborhood block party with 5-star chefs. We can’t wait to come back and try their other properties.
Se hospedó 2 noches en junio de 2023
Respuesta de Abigail, Operations Manager, el 24 jun. 2023
Hello Emily!Thank you so much for staying with us and for taking the time to write a review. We are elated to hear that you had such a wonderful stay with us enjoying our amenities and bonding with fellow guests. Our chefs truly do some incredible work! We look forward to hosting you some time soon at Acadia or another location!

10/10 Excelente

Whitney

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We loved Under Canvas and are already looking to plan another stay at another spot!
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Jill

Se hospedó 1 noche en junio de 2023

10/10 Excelente

leslie

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Colin, Brooklyn

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very peaceful, loved relaxing looking out over the water during the day and at night, around the fire
Se hospedó 1 noche en junio de 2023
Respuesta de Lisa, el 15 jun. 2023
Dear Colin,Thank you for your review and it's great to hear you enjoyed your stay with us. We hope to see you again soon at Under Canvas.All the best,

10/10 Excelente

Darrin

Se hospedó 1 noche en junio de 2023

10/10 Excelente

Molly

Viaje en pareja, Viaje con mascota
Le gustó: Limpieza y servicio y personal
We had a blast at Acadia under canvas! We brought our dog there and had the best time. The breakfast and dinner were so tasty and big portions. Will definitely be staying again for a long weekend.
Respuesta de Lisa, el 15 jun. 2023
Dear Molly,Thanks so much for your review and it's great to hear everyone, including your dog (!) had a great stay. We hope to see you again at Under Canvas.All the best,

10/10 Excelente

Barbara

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Absolutely beautiful. The beds are so comfortable. Staff was amazing. Can’t recommend enough.
Se hospedó 2 noches en mayo de 2023
Respuesta de Lisa, el 15 jun. 2023
Hi Barbara,Thank you for your review and it's great to hear you enjoyed your stay with us. We hope to see you again soon!All the best,

2/10 Terrible

Igor

Se hospedó 2 noches en junio de 2023
Respuesta de Lisa, el 15 jun. 2023
Dear Igor, Thank you for your review and I'm sorry we did not meet your expectations.Sincerely,

6/10 Aceptable

Amanda

Se hospedó 2 noches en junio de 2023

4/10 Malo

Rod

Viaje familiar
Le gustó: Limpieza
No le gustó: Condiciones de la propiedad
They did not mention on their website that all tents do not have electricity and the lights are run by battery packs. Also, it was very cold and the only heat source was a small wood stove. You have to get up every two hours during the night to add firewood or the fire will go out. If that happens, you will get up in the morning to a cold tent. It rained while we were there and the path to out tent became very muddy. They did not do anything about it.
Se hospedó 3 noches en junio de 2023
Respuesta de Lisa, el 15 jun. 2023
Dear Rod,Thank you for your feedback, I'm sorry if we did not meet your expectations and that the weather impacted your stay with us. We do have a section on our website that explains all the amenities and functions within our tents so I'm sorry if you missed that and we're not prepared for your stay. I will share your review with the team and thank you again for your comments.Sincerely,

10/10 Excelente

Heather, Crownsville

Viaje en grupo, Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
We had a fantastic time! The wood stove was a little tricky, the ventilation was finicky. The maintenance staff was amazing, I wish I had called them the first night to help! Any time we texted for anything, the staff there was at our tent within minutes. The food was amazing and the service was 5 star!
Se hospedó 3 noches en junio de 2023

10/10 Excelente

oliver

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The texting option was very convenient. We checked out Monday morning at Bar Harbor and texted the number if there was an option to come and use the facility earlier than check in time. By 12 noon we got a text and says come and check in our tent was ready. Thank you for the hospitality!
Se hospedó 1 noche en mayo de 2023
Respuesta de Bethany Bradford, el 1 jun. 2023
Oliver, Thank you for taking the time to provide feedback from your recent stay. We are thrilled to read that our texting system helped to make your stay better! We hope to welcome you back again soon to Under Canvas Acadia for another memorable getaway to Downeast Maine. Best Regards, Bethany Bradford Assistant General Manager Under Canvas Acadia

10/10 Excelente

Britte

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Everything was perfect!!
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Alice

Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Wonderful experience, attentive and responsive staff, beautiful scenery
Se hospedó 2 noches en octubre de 2022

10/10 Excelente

Murry

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We loved Under Canvas! It was an awesome experience. I read some negative reviews before going, but after experiencing ourself, I can’t find a bad thing to say! One night stay was perfect for us, although the bed was the most comfortable one we slept on during our week in Maine! We will be trying out another Under Canvas location in the near future!
Se hospedó 1 noche en octubre de 2022

8/10 Bueno

Brienne

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Beautiful setting. 30 minute drive to Acadia. Service staff were very friendly, housekeepers could benefit from more guest oriented training. Breakfast was very tasty. If you think glamping isn’t like camping be aware that while you have the benefits of a bed, a fireplace, and a bathroom, you are still in a tent. You will hear all noises and everyone will hear you. Your tent will be whatever the temperature is outside, so if it is cold out your tent will be cold. The fireplace helps a little, but it has to be tended every 1-2 hours, which means you either wake up constantly or you’re freezing. For the price, I’ll go with a cute cabin or cottage next time.
Se hospedó 4 noches en octubre de 2022

10/10 Excelente

Amanda

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A beautiful setting near the water, brilliantly equipped tents, friendly, helpful staff, the opportunity to be alone in nature or to chat to people around the fire pit, and starlit nights from the comfort of a very spacious but cosy bed. Just perfect.
Se hospedó 2 noches en septiembre de 2022

2/10 Terrible

Colleen

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
We were unable to do the vacation we are in devast
We were unable to do the vacation we are in devastation from hurricane Ian. Tried contacting hotels.com was very hard.
Se hospedó 2 noches en octubre de 2022

4/10 Malo

Kristi

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
This should not be considered lodging. It is a campground. They promote being eco-friendly but what this really means is there is no electricity. This is in no way clearly revealed in their online description. Very expensive for a campground with a mattress and a toilet. Was up all night. Feeding the small woodstove every hour in order to keep warm. So we had a mattress, but got absolutely no sleep. We were not informed about the cold water at the sink and pull chain for the shower until just before our arrival. Because the woodstove is clear on the other side of the tent taking a shower was a miserable experience. Then the question is how do you dry your hair… We had to get in our car and drive to the lodge where they have a couple bathrooms that are heated and have a power source . We did not prepare for camping. I absolutely would not have booked this trip if I knew there was not electricity. I’m pretty sure they’re aware of this fact, as they must have paid an amazing advertising executive who found just the right words to brag on being eco-friendly, but not saying there is no electricity.
Se hospedó 4 noches en septiembre de 2022

10/10 Excelente

Mohamed

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Fancy camping at its finest!
Fantastic! Amazing experience! We cannot wait to visit one of their properties again. Our tent was super comfortable. The food was delicious and the stars were unbelievable!
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Liliane

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property is well situated on the ocean. Friendly & helpful staff. We loved the experience to be camping under the stars in an eco friendly environment!❤️
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Gad, Denver

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
A very pampered camping experience for adults. Beautiful property, delightful staff and incredible setting.
Se hospedó 2 noches en septiembre de 2022

10/10 Excelente

Robert

Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Bruce

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Unique glamping experience. We were lucky enough to catch live entertainment in the main communal area that was a perfect way to end the day with a nice glass of wine. We loved the more secluded tents 44-49. Overall a very quiet camp… I felt guilty flushing my toilet for fear of waking my neighbors despite the fact they were at least 50 feet away. lol
Se hospedó 1 noche en septiembre de 2022

10/10 Excelente

Lori

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
It was such a unique concept. We loved the setting next to the water, the peace and quiet and the fires and s’mores.
Se hospedó 1 noche en septiembre de 2022

8/10 Bueno

heather

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 3 noches en septiembre de 2022

10/10 Excelente

Christina

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en septiembre de 2022
Respuesta de Lisa, el 15 sept. 2022
Thanks for your review and we're glad you enjoyed your stay. We hope to see you again soon.

10/10 Excelente

Pavol

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Marie-Claude

Le gustó: Limpieza y servicio y personal
Se hospedó 2 noches en agosto de 2022