4/10 Malo
Edie R.
30 sep. 2025
No le gustó: Limpieza
The check-in process was a complete disaster. The information I was given included photos… unfortunately NONE of that information matched which lockbox held the key. Despite trying everything (including looking up the exact lockbox on YouTube), I could not get it to open. When I tried to contact management, I got no response. I had to call VRBO who then contacted the management themselves and transferred the call. I was asked if I had followed the information, and after confirming multiple times I was told “I was just there and it worked”. Well, ok, but it’s not working NOW. Turns out they replaced the lockbox and didn’t update their form email. I also wasn’t told of the CONSTRUCTION going in the building, DIRECTLY next to the apartment!! They are replacing the elevator, (so there’s no lift) and I have video of how insanely loud it was. Every. Day. This alone deserved a discount in price. The place is much shabbier than the photos let on, and there was some damage—so I highly recommend you do what I did and take timestamped photos/videos of EVERYTHING as soon as you get in, including cleanliness. 2 friends were going to stay, but they found a USED pair of underwear in their room. They opted for a hotel. It’s 2 weeks later and I still have not received my damage deposit refund—thankfully I have video/photos of everything. The view IS incredible, and the location is top notch. If only one of these issues existed, I’d rate it higher. But noisecheckinunderwear 2 stars.
Edie R.
Se hospedó 4 noches en septiembre de 2025