TEOR/éTica: Tours y Actividades

No se ve el mar desde la habitación. el hotel necesita mejorar sus amenidades (toallas, sabanas, almohadas, aseo personal) El colchon tenia resortes dañados. necesita renovarse.

El ruido, la última noche en el hotel no se pudo dormir por el alto volumen de la música

NO DOOR IN BATHROOM can be an issue. The hotel is beautiful and in a great location, walking distance from the center of Puerto Viejo. However, we had an issue upon arrival. We booked a room for three adults, and the photos on Expedia clearly showed a bathroom with a door. Instead, they tried to give us a room with no door to the shower or toilet, and the beds had a direct view into the shower. This was never mentioned anywhere. This setup might work for a couple, but it’s very uncomfortable for three adults. Having to step OUT of the hotel room each time someone needs to use the shower or toilet is not the greatest. This was never mentioned anywhere. The receptionist said all rooms were like that and initially only offered a biombo (folding screen) for privacy. We felt misled and asked to cancel our 2-night reservation. Only then did the receptionist contact the owner and offer us a different room with a door into the toilet area, plus another biombo for the shower area. This solution worked, and after that our stay was pleasant. We simply showered with the bathroom light off. The receptionist was very kind and even brought us three Coca-Colas as a gesture. Breakfast was good, with hot and cold options. The second morning’s buffet was a bit disorganized (we had to ask for plates, silverware, and glasses), but the staff was helpful. Overall, once the room issue was resolved, we enjoyed our stay.