Habitación (Sangyaw Suite) | Caja de seguridad en la habitación y espacio para trabajar con laptop

Opiniones de Summit Hotel Tacloban

3 out of 5
Summit Hotel Tacloban
Robinsons Place Tacloban, Brgy. 77 Marasbaras, Tacloban

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 160 de 308 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 94 de 308 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 33 de 308 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 13 de 308 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 8 de 308 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.2/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jorge

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great hotel, great location, right across the mall. Everything is close from it. Pleanty of restaurants across the street and the hotels buffet is good also. Staff is very friendly and the rooms are clean and well mantain. Hightly recommended
Se hospedó 1 noche en febrero de 2024
Respuesta de Kareen Chan-Caduhay , el 7 mar. 2024
Dear Mr. Jorge, Thank you for your wonderful review and rating. We are so pleased to hear you enjoyed your stay with us and had a memorable experience here at Summit Hotel Tacloban. We are committed to providing you with wonderful experiences every time you stay with us.We look forward to welcoming you back soon!Best regards,Kareen Chan-CaduhayAsst. Front Office Manager

2/10 Terrible

Liza

Viaje familiar
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
We checked in so late because the room was not ready yet,and then the front desk said we can check out late @4pm instead of 12noon,but at 12noon the housekeeping knocked said that we need to checked out..And I asked for hand towel,and said to follow but we didn’t got any..
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Nerissa

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Clean and very close to the mall
Se hospedó 1 noche en abril de 2024

8/10 Bueno

John

Viaje familiar
Le gustó: Limpieza y condiciones de la propiedad
It's a nice hotel, but there were no towels in the room. I called for some and they were supposed to be delivered, but weren't. Called again in the morning and finally got some. :/
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Thomas Charles

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent except that at the time we were there the wifi service was not working:(
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Thomas Charles

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
I can't say enough about the Summit Hotel in Tacloban, Leyte, Philippines! The staff is so very customer service-focused as to make each guest feel as though they are uniquely respected and important. For me, the only detraction to the whole experience was finding the fire door to the side stairs left open a couple of mornings. This presents a security risk, which is contrary to their otherwise safety-oriented environment.
Se hospedó 3 noches en abril de 2024

10/10 Excelente

ali

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 3 noches en marzo de 2024

10/10 Excelente

Martin, Mississauga

Viaje en pareja
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Very wonderful staff! The area is convenient for shopping and transportation is at the door! Will definitely stay there’s again!
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Ruben Diego

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Clinton, Santa Rita GU

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Ronald

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Breakfast buffet has options for plant based meals.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Jessica

Se hospedó 3 noches en abril de 2024

10/10 Excelente

Dustin

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 2 noches en marzo de 2024

10/10 Excelente

Martin, Mississauga

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The mall next door was very convenient, als the inclusive breakfast made it very easy to manage the morning schedule!
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Larry, West Jordan

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
One of the best showers In Tacloban . Noisy band outside the room.
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Michael A

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Sebastian Pineda

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Excellent hotel! Highly recommend
Se hospedó 5 noches en marzo de 2024

6/10 Aceptable

David, Henderson

Viaje en pareja
No le gustó: Servicios y condiciones de la propiedad
Theft with personal items stored in hotel storage area. Bathroom sink counter stain and unclean along with shower.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Scott

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Nice hotwl
Se hospedó 1 noche en febrero de 2024
Respuesta de Kareen Chan-Caduhay , el 7 mar. 2024
Dear Mr. Scott,Thanks for leaving us such a wonderful review!We are happy to know that you have enjoyed your stay. Our guests’ comfort and convenience are foremost in our minds and it's great to see that we succeeded and provided you a wonderful stay. Should you need further assistance with your bookings, please do not hesitate to call or email us back.Best regards,Kareen Chan-CaduhayAsst. Front Office Manager

8/10 Bueno

Marina

Viaje en pareja
Le gustó: Servicio y personal
Small rooms
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Seth

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Best hotel in Tacloban. This hotel was perfect chill out place for me as I was on my last leg of my month trip in Philippines. Pintados suite was the best especially located on the 7th floor with views of city’s downtown. Robinsons mall is just across the hotel offering a variety of dining options with live music at Tia Titas restaurant. Hotels buffet breakfast was the same all the with limited options for foreign guests but overall okay. Rooms are very clean and staff members are very polite, kind and respectful. Highly recommended.
Se hospedó 5 noches en febrero de 2024
Respuesta de Kareen Chan-Caduhay , el 7 mar. 2024
Dear Mr. Seth, Greetings From Summit Hotel Tacloban!It's always a joy to hear positive remarks from our guests. Thank you for your lovely words to our staff, they are what makes the Summit Hotel Tacloban experience one-of-a-kind! I will be happy to share this with the team on your behalf.We look forward to welcoming you back soon!Best regards,Kareen Chan-CaduhayAsst. Front Office Manager

10/10 Excelente

Anthony

Le gustó: Limpieza, servicio y personal, servicios
Very nice staff for the most part. Close to mall. Very cozy
Se hospedó 3 noches en diciembre de 2023
Respuesta de Kareen Chan-Caduhay , el 7 mar. 2024
Dear Mr. Anthony, Thank you so much for your kind words. We appreciate you taking the time to share your experience with us. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be happy to share this with the team.We look forward to welcoming you again soon.Best regards,Kareen Chan-CaduhayAsst. Front Office Manager

10/10 Excelente

Jorge

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is excellent, the location is great, in front of mall. Lots of restaurants, stores, pharmacy and grocery market. Also close enough to the downtown. Hotel is very clean, staff is super friendly, rooms are spacious and buffet was really good. I hightly recommend this place.
Se hospedó 2 noches en febrero de 2024
Respuesta de Kareen Chan-Caduhay , el 20 feb. 2024
Dear Mr. Jorge, Thanks for leaving us such a wonderful review!We are happy to know that you have enjoyed your stay. Our guests’ comfort and convenience are foremost in our minds and it's great to see that we succeeded and provided you a wonderful stay. Should you need further assistance with your bookings, please do not hesitate to call or email us back.Sincerely,Kareen Chan-CaduhayAsst. Front Office Manager

8/10 Bueno

john

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great location attached to Robinson Mall.

6/10 Aceptable

Joseph

Viaje en pareja, Viaje familiar
Le gustó: Servicio y personal y servicios
No le gustó: Condiciones de la propiedad
The Hotel looks amazing from down stairs. The staff is nice and area is great for shopping, different dinning options. I truly enjoyed my time at Sumit hotel, the only issue is that the room I booked I was not happy with cheap conditions and not looked clean from the moment we stepped in. Regardless, the staff was amazing and they took care of issue I had. I would stay here again but in studio!
Se hospedó 4 noches en enero de 2024
Respuesta de Kareen Chan-Caduhay , el 7 feb. 2024
Dear Mr. Joseph, Thanks for your great review. We’ve passed your kind words on to our team. The Summit Hotel Tacloban team are passionate about providing all of our customers with outstanding experiences and they’ll be delighted to know they hit the mark with you. Thank you for highlighting certain aspects which, in your opinion, are in need of improvement and we apologize if these have somehow hindered the enjoyment of your stay. Please be assured that your comments have not gone unnoticed and these shall be looked into and evaluated. We hope to have the chance to serve you even better next time.Best Regards, Kareen Chan-CaduhayAsst. Front Office Manager

10/10 Excelente

julian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Grant

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Everything was great except for the breakfast buffet. All the food options were left out cold and unheated. The juice and water served to us was horrible. But overall we enjoyed it
Se hospedó 3 noches en enero de 2024
Respuesta de Kareen Chan-Caduhay, el 7 feb. 2024
Dear Mr. Grant, Greetings from Summit Hotel Tacloban!Thank you for your valuable feedback. Your comments inspire us to strive harder in servicing our guests. Please be assured that your comments have not gone unnoticed and these shall be looked into and evaluated. We hope to have the chance to serve you even better next time.Sincerely, Kareen Chan-CaduhayAsst. Front Office Manager

8/10 Bueno

Mike

Le gustó: Limpieza y servicio y personal
My room (405) had a funky smell kind of a wet moldy smell. And the fire sprinkler was leaking a little so water would build up on the floor so I had to watch out for that. Other than these couple things it was a great hotel to stay at. I do wish the hotel breakfast Buffett had a few more options available.
Se hospedó 1 noche en enero de 2024
Respuesta de Kareen Chan-Caduhay , el 7 feb. 2024
Dear Mr. Mike, Greetings from Summit Hotel Tacloban.We thank you for taking the time to write a review.I apologize that several things throughout your stay did not meet your expectations. Truly appreciate even as this is not the kind of review we would like to have as feedback from our guests but this will enable us to continually improve and exceed our standards.I can see through your review that we have fell short of your expectations. It is our constant aim to provide memorable experiences hence if you have a moment and are willing to share any specifics on your recent stay , it would greatly increase my ability to better assess and attempt to remedy this concern.Thank you for highlighting certain aspects which, in your opinion, are in need of improvement and we apologize if these have somehow hindered the enjoyment of your stay. Please be assured that your comments have not gone unnoticed and these shall be looked into and evaluated.I truly hope to have the opportunity to welcome you back again in the near future.Sincerely,Kareen Chan-CaduhayAsst. Front Office Manager

8/10 Bueno

Gener

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en enero de 2024

10/10 Excelente

Paul

Viaje familiar
Probably the best hotel in town. Nothing to complain about pretty good food. Oh4:00 peso to eat breakfast pools call to me children but that’s about it and overall can’t complain.
Se hospedó 1 noche en enero de 2024
Respuesta de Kareen Chan-Caduhay , el 7 feb. 2024
Dear Mr. Paul,Greetings from Summit Hotel Tacloban!Thank you for taking the time to share your review. I am truly delighted to hear that you had a wonderful experience with us and enjoyed the service provided by our team. Your comments inspire us to strive harder in servicing our guests.If we can be of any assistance to make your next stay more memorable, please do not hesitate to let us know and we hope to have the pleasure to welcoming you back again soon.Best regards,Kareen Chan-CaduhayAsst. Front Office Manager

10/10 Excelente

Peter Irich

Se hospedó 2 noches en enero de 2024

10/10 Excelente

Jonathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very accommodating
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Novelito

Se hospedó 1 noche en enero de 2024

8/10 Bueno

Stan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 15 noches en diciembre de 2023

8/10 Bueno

jens

Viaje familiar
Le gustó: Condiciones de la propiedad y comodidad de las habitaciones
Morgenmad
Det var et godt ophold men restauranten er for lille til at tilbyde morgenmad til gæsterne.
Se hospedó 4 noches en diciembre de 2023

6/10 Aceptable

Keith

Le gustó: Limpieza y servicio y personal
No le gustó: Servicios
No gym
Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Michael, Green Cove Springs

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Joel

Viaje de negocios
Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023

4/10 Malo

Edwin

Viaje familiar
Le gustó: Condiciones de la propiedad
No le gustó: Limpieza, servicio y personal, servicios
We arrived at the hotel and checked in went smoothly. When we got to our room, we saw hairs on the bathroom sinks and No towels and toiletries no water bottles, Beds had human hairs. We asked the front desk to move us to a different room, but was told that she would send the housekeeper, housekeeper came and told them about the hairs on the sink and bed and no towels, he went and get us a towel. At around 2am we woke up to a hot and humid bedroom, the AC Stopped working, so I called the front desk again, and i had to call them 3x and finally they came to the room at around 2:45 am and was able to fix the issue., but we were already soo tired after traveling all day… We thought the staying in Summit Hotel, we will have a good rest, but it didn’t happened.
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Keith

Viaje familiar con niños
No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff never cleaned my room. I was there 5 days. The pool is full of too many kids. They put Christmas cookies in some rooms not mine. Just make sure they clean your room. It’s next to the mall. This hotel is owned by Robinson Mall.
Se hospedó 2 noches en diciembre de 2023

6/10 Aceptable

Fredrik

Le gustó: Servicio y personal y comodidad de las habitaciones
Its 3 stars.
It’s a three star hotel what do you except?
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Timothy

Le gustó: Servicio y personal y condiciones de la propiedad
The website has it listed at a much lower price but actual price is high
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cynthia

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

10/10 Excelente

Cynthia, Corona Del Mar

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Marisa

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Andy

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The staff was courteous and quick to get us cheacked in. Upon checking out we didnt have to wait for the room to be cleared which is never the case in the philippines, so I was supprised. Other than that i have no complaints other than th power went out a couple times but no harm done as it came back on quickley. I would most certainly stay here again.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

GERALDINE

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Shopping and transportation very convenient. Staff are great, friendly and helpful.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

P

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

David

Viaje con mascota, Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Property was excellent.
Se hospedó 4 noches en noviembre de 2023

8/10 Bueno

Rosario

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Very nice hotel!
Se hospedó 1 noche en noviembre de 2023