Alberca al aire libre y camastros

Opiniones de Hotel Casiana Managed by Enderun Hotels

3.5 out of 5
Hotel Casiana Managed by Enderun Hotels
5915 Tagaytay - Nasugbu Hwy, Tagaytay, Calabarzon

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 26 de 55 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 21 de 55 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 5 de 55 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 1 de 55 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 2 de 55 opiniones" "

8.8/10

Limpieza

8.8/10

Servicio y personal

8.4/10

Servicios

8.4/10

Condiciones de la propiedad

8.4/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Rodney

Viaje en grupo, Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Aclaro era fin de semana largo. Pasaba la tormenta Nalgae. El servicio en el restaurante en la noche fue pésimo. Estando vacío el tiempo de espera fye de 45 minutos. Pedí comida al cuarto de li que habia en el menú pero no lo tenían disponible. Terminé cenando un café y un pedazo de cake. El servicio del café siempre fue eficiente La habitaciones ampluas. Buen aire acondicionado.
Se hospedó 2 noches en octubre de 2022
Respuesta de Hotel Casiana , el 3 nov. 2022
Good day! Thank you very much for staying with us!We sincerely apologize for the service that was provided during the long weekend and the storm. We highly appreciate your feedback and we are ensuring more improvements. Thank you for your gracious and important feedback our team is so appreciative.

10/10 Excelente

Shigehito

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 5 noches en mayo de 2024

8/10 Bueno

Marycon

Le gustó: Servicios
Very Good.
Se hospedó 6 noches en abril de 2024

10/10 Excelente

Amparo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Comfortable stay
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Julie

Viaje familiar
Very good and pleasant dining staff
Se hospedó 3 noches en abril de 2024

8/10 Bueno

Megan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The hotel itself is nice. The staff was incredibly friendly and polite. The area around the hotel isn’t as nice, mainly because there are no great transportation options and there isn’t much around. If you have a car or are familiar with how to get around in jeepneys, this is a good place.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Kristoffer

Le gustó: Servicio y personal
Bathroom not clean
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Jesus

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
My girlfriend and I came to the hotel, and it looked amazing. The staff and service was on point, and when we arrived at the hotel, the room was highly expected from us with the booking price. The breakfast buffet was ordinary, but when we ordered the dining foods, the quesadillas was not the best since it looked oily, but the beef nachos was delicious. Overall, highly recommended if you want to save up to see the Taal Volcano :)
Se hospedó 1 noche en marzo de 2024

6/10 Aceptable

Hilda

Viaje familiar
Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
The front desk staff was very professional, the towels and hand towels look like rags.
Se hospedó 2 noches en marzo de 2024

6/10 Aceptable

Marcos C., Pasig City

Viaje en grupo
Le gustó: Servicio y personal
Good location. Bathroom fixtures already tarnished despite being a new hotel. Got one room at 230 pm. By four pm second room was not yet available.We got the second room at six pm, though they state check in is 3 pm.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Daniel

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Hotel is new and clean, staff are friendly, close to Mahogany Market, and Sky Ranch. We had a very nice time.
Se hospedó 2 noches en febrero de 2024
Respuesta de Jun DS, el 6 feb. 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay at Hotel Casiana and that you found our facilities to be new and clean. It's great to know that our staff were friendly and that our location near Mahogany Market and Sky Ranch added to your overall experience. We're delighted that you had a very nice time with us. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excelente

Josette

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Clean hotel!
Breakfast every morning was GREAT! Our room was cleaned up daily and bathroom stocked. The whole hotel was amazing clean and everyone was friend. The service was great but our hotel safe did not work. We asked someone to change the battery but that did not fix the problem. I let the hotel front desk know the next day that the safe did not work and they stated they would let maintenance know. When we got back for the day the safe still didn’t work.
Se hospedó 4 noches en enero de 2024
Respuesta de Jun DS, el 6 feb. 2024
Thank you for your feedback of your recent with us here at Hotel Casiana. We're delighted to hear that you enjoyed our breakfast offerings and that your room was well-maintained during your stay. We strive to provide a clean and welcoming environment for all our guests, so it's fantastic to know that you found the entire hotel to be impeccably clean and the staff friendly. However, we apologize for the inconvenience caused by the malfunctioning safe in your room. Rest assured, we take matters like this seriously, and I'll personally ensure that our maintenance team addresses this promptly. Your satisfaction is our top priority, and we appreciate you bringing this matter to our attention. We look forward to welcoming you back soon for another great experience.

10/10 Excelente

Tsugio

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
タガイタイへ マニラから2泊3日で利用した。場所は便利な所にあるが、grabが使えないので移動が少々めんどくさい。 ホテルは ベランダがあり、涼しいので快適だった。スタッフも親切でした。
Se hospedó 2 noches en enero de 2024
Respuesta de Jun DS, el 25 ene. 2024
It's great to hear that the hotel had a comfortable balcony and that the staff were kind. We look forward to welcoming you back should your travel plans bring you back to Tagaytay.

8/10 Bueno

Elvira

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Otherwise pleasant
I chose a quick getaway with my teenage daughter to ameliorate my allergies. My stay was pleasant except for the in room massage I requested. For one, the hotel staff informed me of the wrong price. For another, one of the massage therapists had a terrible cough which went on and on while massaging my daughter. The other thing was that the room was somewhat dusty and my allergies acted up on entering the room. It was either the carpet or the drapes weren’t vacuumed or the room hasn’t been properly aired.
Se hospedó 2 noches en enero de 2024
Respuesta de Jun DS, el 24 ene. 2024
We are sorry to hear about your experience during your quick getaway with the inaccurate price communication, the therapist's health condition, and the cleanliness issues in the room. Be assured we are take steps to address these issues to ensure a better experience. I hope your overall stay wasn't entirely overshadowed by these incidents and that you and your daughter were able to enjoy other aspects of your getaway. We look forward to welcoming you back should your travel plans bring you back to Tagaytay.

10/10 Excelente

Karen Louise

Se hospedó 2 noches en enero de 2024
Respuesta de Jun DS, el 18 ene. 2024
Thank you for the perfect rating! Till next time

8/10 Bueno

Michelle

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Food is just ok
Everything is excellent except the food is just ok.
Se hospedó 1 noche en enero de 2024
Respuesta de Jun DS, el 13 ene. 2024
Thank you for your feedback; we greatly appreciate your input. We are delighted to hear that you had an overall excellent experience during your visit here at Hotel Casiana. We want to ensure that your next visit surpasses your expectations in every aspect, including the food. We look forward to the opportunity to serve you again.

8/10 Bueno

RENETTE GRACE

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The room was spacious but limited dining around the area and nice from the road both sides were a little annoying. Otherwise a good stay
Se hospedó 2 noches en enero de 2024

2/10 Terrible

Louie Boy K

Viaje en grupo
Le gustó: Limpieza
No le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
It book this hotel beacause i thought i would feel like a guest but i was treated as a criminal . They insisted that i took one small towel from them force me to pay 800 pesos . And then for breakfast menu . I was a disappointing experience so beware !
Se hospedó 1 noche en enero de 2024
Respuesta de Jun DS, el 10 ene. 2024
We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the towel and breakfast menu. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Hotel Casiana, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bueno

Mary

Se hospedó 5 noches en diciembre de 2023
Respuesta de Jun DS, el 31 dic. 2023
Thank you for the rating! Till next time

8/10 Bueno

Jasmin

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
A good hotel for family
It is a family friendly hotel. Has accommodation for family driver, too.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jun DS, el 22 nov. 2023
Thank you for taking the time to share your feedback! We're thrilled to hear that you found our hotel to be family-friendly. Providing accommodation for family drivers is important to us, and we're glad this aspect of our services met your expectations. We appreciate your patronage and look forward to welcoming you and your family back for another pleasant stay!

10/10 Excelente

Jonathan

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
staff are friendly and helpful, room is very clear, buffet breakfast is very delicious please keep it up
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jun DS, el 15 nov. 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you had a great stay. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excelente

MANUEL

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Helpful staff incldg the guarda
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jun DS, el 11 nov. 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you had a great stay. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excelente

Alan

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Very nice property with a big pool!
Se hospedó 3 noches en octubre de 2023
Respuesta de Jun DS, el 4 nov. 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you had a great stay. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Bueno

Kent

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
overall excellent
Se hospedó 1 noche en octubre de 2023
Respuesta de Jun DS, el 22 oct. 2023
Thank you for choosing to stay with us here at Hotel Casiana Tagaytay! We are glad that you had an excellent stay. Till next time

10/10 Excelente

Michelle

Viaje en grupo
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
All amenities are functioning well and Hotel is Extravagant, Superb. Money is worth it at recommendable
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jun DS, el 21 sept. 2023
Thank you very much for taking the time to share your feedback! We're thrilled to hear that you found all our amenities to be in excellent working order and that you enjoyed the extravagant experience during your stay. We truly appreciate your recommendation, and it's great to know that you felt your money was well-spent. Providing our guests with a superb and memorable stay is always our top priority. If you ever plan to visit us again, we'll be more than happy to welcome you back for another fantastic experience. Your continued support means a lot to us!

10/10 Excelente

Maria

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jun DS, el 28 oct. 2023
Thank you for the perfect rating. We look forward to welcoming you back really soon.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Nice
Nice hotel, clean room but the buffet breakfast need more improvement and the parking is open and not cemented so its hassle if its raining. The gym is very useful.
Se hospedó 1 noche en agosto de 2023
Respuesta de Jun DS, el 3 sept. 2023
Thank you for sharing your feedback with us here at Hotel Casiana. We'll work on enhancing the breakfast experience and consider improvements to the parking area. We're glad you found our gym useful. We hope to welcome you back soon for an even better stay.

10/10 Excelente

Jessica

Se hospedó 3 noches en julio de 2023
Respuesta de Jun DS, el 13 ago. 2023
Thank you for the perfect rating! Till next time

10/10 Excelente

Ana, phoenix

Viaje en grupo, Viaje familiar, Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
New hotel- love their 3 bedroom - modern.
Se hospedó 2 noches en julio de 2023
Respuesta de Jun DS, el 20 jul. 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you and the family had a great stay at our 3 bedroom room suite. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

2/10 Terrible

Ferdinand

Se hospedó 1 noche en julio de 2023
Respuesta de Jun DS, el 6 ago. 2023
We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear of the low rating. We would highly appreciate knowing how we can serve you better so that we can also address any problem and prevent any future occurrences. Here at Hotel Casiana, we continuously strive to meet your needs and expectations. We appreciate giving us the time to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Bueno

Kristhine Anne

Se hospedó 3 noches en junio de 2023
Respuesta de Jun DS, el 18 jun. 2023
Thank you for the rating. Till next time!

4/10 Malo

Mariella Niña

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Breakfast buffet
Everything was great except that my partner was not included in the free breakfast buffet because they said our room was only good for three guests even tho i checked in 4 guests. So i had to pay extra for that
Se hospedó 1 noche en junio de 2023
Respuesta de Jun DS, el 4 jun. 2023
We appreciate you sharing your experience at Hotel Casiana Tagaytay. Your feedback is valuable to us, and we apologize for the inconvenience you encountered regarding the breakfast count. We acknowledge that the online booking indicated accommodation for 3 adults. Moving forward, we will ensure better consistency in informing guests about the number of breakfasts included with the rate. If you have any other concerns or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to welcome you and the family back should your travel plans bring you back to Tagaytay.

10/10 Excelente

Emilio

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The property looks new and well maintained. Love the design of the bedroom and bathroom. Towels need to be more white.
Se hospedó 1 noche en mayo de 2023
Respuesta de Jun DS, el 4 jun. 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you had a great stay. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

8/10 Bueno

Emilita

Le gustó: Servicio y personal
Se hospedó 1 noche en mayo de 2023
Respuesta de Jun DS, el 4 jun. 2023
Thank you for the 4 star rating! Till next time

8/10 Bueno

Janis Sharon

Se hospedó 1 noche en mayo de 2023
Respuesta de Jun DS, el 4 jun. 2023
Thank you for the 4 star rating! Till next time

8/10 Bueno

Dionysius

Se hospedó 2 noches en mayo de 2023
Respuesta de Jun DS, el 14 may. 2023
Thank you for the rating! Till next time

8/10 Bueno

Daisy

Viaje familiar
Le gustó: Servicio y personal y condiciones de la propiedad
The hotel room is well kept and maintained. However, breakfast serve should be improved!
Se hospedó 1 noche en mayo de 2023
Respuesta de Jun DS, el 14 may. 2023
Thank you for sharing your feedback with us. We are pleased to hear that you found our hotel room to be well kept and maintained during your stay. We take pride in ensuring that our guests have a comfortable and enjoyable stay with us. We apologize that our breakfast offerings did not meet your expectations. We appreciate your feedback and will review our breakfast options to see where we can make improvements. We value our guests' feedback and always strive to provide the best possible service. We hope that you will give us the opportunity to serve you better in the future.Thank you for staying with us.

10/10 Excelente

Virginia

Se hospedó 1 noche en abril de 2023
Respuesta de Jun DS, el 20 may. 2023
Thank you for the perfect rating! Till next time

8/10 Bueno

Dennis T

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 2 noches en abril de 2023
Respuesta de Jun DS, el 16 abr. 2023
Thank you for the rating! Till next time

10/10 Excelente

Rhea Joy

Se hospedó 1 noche en abril de 2023
Respuesta de Jun DS, el 16 abr. 2023
Thank you for the perfect rating! Till next time.

8/10 Bueno

NANCY

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Ok Overall
Clean, almost new hotel.. service is ok. Just a limited choices for bfast. Overall ok to return
Se hospedó 1 noche en febrero de 2023
Respuesta de JunDS, el 18 feb. 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you had a great stay. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excelente

Nelba

Se hospedó 1 noche en febrero de 2023
Respuesta de JunDS, el 12 feb. 2023
Thank you for the perfect score. Till next time!

10/10 Excelente

Mary Catherine Lo

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
The staffs are attentive to its customers. Highly recommended
Se hospedó 2 noches en enero de 2023
Respuesta de JunDS, el 29 ene. 2023
Thank you for your review and for choosing Hotel Casiana. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

10/10 Excelente

Noe

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Clean, security were helpful.
Respuesta de JunDS, el 22 ene. 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you a great stay. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to serving you in the future.

10/10 Excelente

Edward, Rancho Cucamonga

Viaje familiar
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Bang for the buck hotel! Must stay here while in Tagaytay.
Respuesta de JunDS, el 22 ene. 2023
Thank you for taking the time to tell us about your experience at Hotel Casiana Tagaytay. It is always a pleasure to receive positive feedback from our guest. We are particularly pleased that you had a great stay. We will definitely share your comments with our team, who I am certain will be encouraged by your remarks. Thank you again for sharing your experience, and we look forward to your next travel to Tagaytay.

8/10 Bueno

GYEONGSEOK

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2022
Respuesta de Hotel Casiana , el 25 nov. 2022
Good day Mr. Gyeongseok! Greetings from Hotel Casiana! Thank you very much for your kind review! We hope to welcome you very soon once again! Sincerely, Hotel Casiana

10/10 Excelente

Joseph

Se hospedó 1 noche en octubre de 2022
Respuesta de Hotel Casiana , el 10 nov. 2022
Thank you very much Sir Joseph! We hope to welcome you soon!

10/10 Excelente

Neil Alvin

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
It was a fantastic stay, hotel looks and feels very new. The staff are very attentive to our needs. One small drawback though was the proteins at breakfast was repeated 95% on consecutive days on a weekend. I expected them to serve a different menu cycle especially for short staying guest and on a weekend. But overall the service was superb! All our requests were attended to in a very timely manner.
Se hospedó 2 noches en septiembre de 2022
Respuesta de Hotel Casiana , el 3 nov. 2022
Good day!Thank you so very much for your feedback! It is a great help that we received your feedback about our Breakfast many items. Rest assured we will be improving our menu and our services. Thank you!

6/10 Aceptable

Sabrina

Le gustó: Limpieza
Se hospedó 2 noches en agosto de 2022

10/10 Excelente

Philip

Se hospedó 2 noches en agosto de 2022