Paquetes Vacacionales Incluyen Hotel y Vuelo a Tancah

Tranquilo, sencillo, pero muy limpio y excelentes vistas.

Todo excelente, la habitación hermosa !! Mucho insecto por estar en plena naturaleza !!

The air conditioning is only available from 9 PM to 6 AM. Outside of those hours, you’ll need to specifically request it—something the hotel leaves out of their description. Also, be aware of the tourist reserve tax. At check-in, we were told it was 120 pesos per day, but that rate only applies to foreign visitors. As a Mexican national (with valid ID presented), the correct charge should have been 60 pesos. In the end, we paid the accurate amount—60 pesos daily—directly at the entrance to the reserve, not through the hotel. Transparency matters. The hotel is located within the reserve, so there are specific guidelines we must follow. This may cause occasional inconvenience. Beach club and restaurant staff were excellent. Housekeeping was good. Unfortunately, the experience at reception—particularly with Victor—was disappointing. During check-in, he said refused to accompany us to our room, citing the heat outside as a reason to stay in the air-conditioned reception. While he eventually did assist us, the comment felt unprofessional, especially considering the hotel's stated daytime air conditioning restrictions.

La propiedad está en muy buen estado solo que durante mi estancia no se si estaba muy limitado el staff pero todo el servicio de alimentos y bebidas en la alberca fue muy malo y lento (40min esperando unas bebidas y más de una hora para una hamburguesa)

Nos gustó mucho el lugar y la comida del restaurante además que nos regalaron una bebida de bienvenida en el restaurante y estaba muy deliciosa si regresaríamos