4/10 Malo
Lynn
Viaje familiar
11 sep. 2025
Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Disappointing
I was excited about this place, having read the 5 star reviews. However, what I read in the reviews did not jive with our experience there. The place appears to be quite run down. The furniture in the rooms was tattered and dirty, the toilet was loose from the floor, the towels were well-worn and hard and felt like they weren’t clean. I realized why when I went in the public bathroom - I was filthy beyond belief and there was a very old washer/spin dryer there which appears to be what the staff used for the towels. There were Christmas decorations and a Happy New Year sign in the dining room. It’s like the place had been unused for a while and no one bothered to freshen it up despite having guests. The staff were lovely and very accommodating. Breakfast was nice enough. There were workers there while we were there, redoing some of the wall area, and they were hanging about well into the evening and had tools and gravel all about right in front of our door. The worst thing was in the morning when we woke and went outside, we noticed a few men sleeping in the courtyard and by the pool on the benches. They did not appear to be staff. It made us uncomfortable. Perhaps they were the men working on the wall but in any case, I thought it was quite inappropriate.
I usually trust Hotels reviews but this really made me think twice.
Lynn
Se hospedó 2 noches en septiembre de 2025