We booked a lake facing superior room, with a balcony. We had a ground room and the view was covered by the hotel bushes and trees, we couldnt see the lake. The door had the rubber guard half peeled off the outside door, there was animal urine on our balcony. We found a necklace in the bathroom, there was black mold in the bathroom shower and the ceiling paint was peeling. Superficial things like scuff marks on the walls and chunks of plaster from the walls. HOWEVER, The duty manager was great and very understanding, she listened to my concerns and i NEVER complain. She had the cleaning crew come within 15 mins, they fixed the issued inside the room, they didnt have cleaning equipment for the urine outside so that was left as it was.
The duty manager advised me she couldnt refund as i booked 3rd party but made accommodations where she could which i definitely appreciated.
Whilst this was not a pleasant stay i appreciate the duty managers efforts to try to turn it around for us given we stayed 1 night.
