The best thing about this property is the location. It was a perfect location where we could walk to the chairlift, to town, and a ton of restaurants and bars. It is very well decorated and on the surface the perfect space for our girls get away. This would be a 5 star review except that I am very disappointed with the management of the property and the communication with the managers before and during our stay. I emailed the property manager multiple times to let them know that we would need the use of the pull out couch and wanted to follow up with previous reviews that there was a blood stain on the mattress. I was assured that this was remedied before our stay and the air mattress would be usable since we had 4 adults. When we went to set up the air mattress for bed, not only was there still the blood stain, but also there wasn’t a fitted sheet to even cover it. We contacted the number on the app which led us to a general call center, put us on hold to get a local person who was in the area, and then came back saying they didn’t have anything they could do. I felt very gross sleeping on the mattress, but were not offered anything to make it better. Every time we called the help line (there were a few issues), no one could directly help us and they had to contact someone else. After the 4th time asking to talk to someone who could help directly, they finally gave us the local number–who was very kind, but also couldn’t help. Before we came, we also asked what was in the kitchen, they mentioned coffee so we didn’t buy any, but when we got there, there wasn’t any and they weren’t able to deliver it until 10 the next morning which was after we were already out skiing. The shower was also freezing and we had to take cold showers the whole weekend (could be a building issue, but definitely something that needs to be checked out). While the location was great and the property was exactly what we were expecting when we walked in, I am extremely disappointed in how the management handled communication both before and during our stay. I would not recommend this property unless management is improved and people are not planning to use the pull out or it gets replaced.