Chalets en Termas de Whakarewarewa

“The room was awful! Had over 500 ants, dirty, wet with rain water coming in to the room. We complained to you and the owner. He agreed to move us but charged us more than twice the rate for the room. It was very unhealthy to stay there. I would like to make an official complaint with you all as it was a shed changed to a room and just not a bedroom. No tables, closet or anything. Absolutely awful!! Disappointed that you could not do anything to help us and we were forced to stay there for one...

“I wouldn't hesitate to rent this property again. It was perfect for what we needed. However, I would say the listing is a bit misleading. The pool, hot tub and fire pit are not actually at this unit. The property consists of four separate homes and the owner lives in the main home. The pool, hot tub, fire pit and gym are all on the main home's property and are shared. You are basically in their backyard. It was too cool to use the pool anyway, but we may have used the hot tub and fire pit...

“The place wasnt refreshed for our stay. Dust inside all the cups and on the tables etc. A dead roch sitting in the container that held the tea n sugar. Need to supply 2 more towels as there was 2 people staying 2 nights and we only had 2 towels. Lawns were unkept. Theres a tin shed ryt out where the bed is. It was scratching n banging up on the wall and keeps you from falling into deep sleep. The blue pillow cases had dribble stains on the fabric. If these details where more tended to it would...