We had a wonderful family vacation with something for everybody to do, including our infant of eight months and my parents who joined us. Todd, the concierge did everything possible to help us pick out excursions, and our driver, Miguel, was part of the family by time we left. Our chef and housekeeper were wonderful and they had a special bond going with our daughter. Our chef even made her a headband! The landscaper was really nice and even cut us a fresh coconut one of the days. Food was delicious and menu accommodations were no problem (although we were not able to make changes for only 2 of 5 people so everybody missed out on fish and lobster sadly). The house was just as pictured and maintained very well! The only things that were not clear in the listing were that AC in the common areas (outside the bedrooms) was not included ($25 extra a day), and that only the housekeeper had access to the laundry. The AC units worked awesome though and we didn’t mind paying extra. The housekeeper did our laundry just fine and didn’t mind using the special detergent we brought for our little one, so that worked out. We had to ask for extra bathroom towels beyond the one each, but were able to get them no problem. I only wish our pool towels got cleaned more often - but that was our fault probably for not asking sooner than the second to last day. Overall an amazing experience and we would come back again! Thank you to Karina and Todd for everything!