Patio

Opiniones de Courtyard by Marriott Traverse City

3 out of 5
Courtyard by Marriott Traverse City
3615 South Airport Rd W, Traverse City, MI

Opiniones

8.6

Excelente

Puntuación de 10, es decir, Excelente. Basada en 223 de 409 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 119 de 409 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 36 de 409 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 22 de 409 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 9 de 409 opiniones" "

9.0/10

Limpieza

8.8/10

Servicio y personal

7.8/10

Servicios

8.8/10

Condiciones de la propiedad

8.2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

ñeca, mexico

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Cerca del mall
Muy limpio y cómodo muy amable el personal . La habitación y el baño son muy grandes y tienes internet

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Buena experiencia
Personal muy amable. Habitaciones muy limpias y amplias. Wifi gratis en todos lados.

10/10 Excelente

Peter

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Jim Zeller

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en mayo de 2024
Respuesta de Joshua McVay/Marketing Manager , el 14 may. 2024
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

10/10 Excelente

Schonda

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
It was a great stay
Se hospedó 1 noche en abril de 2024
Respuesta de Joshua McVay/Marketing Manager , el 22 abr. 2024
We're thrilled to hear that you had a great stay with us! Thank you for taking the time to share your experience. If there's anything specific you enjoyed or anything we can improve for your next visit, please let us know. We look forward to welcoming you back again soon!

10/10 Excelente

Christine

Se hospedó 1 noche en enero de 2024
Respuesta de Joshua McVay/Marketing Manager , el 25 mar. 2024
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

10/10 Excelente

Frank

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 3 noches en enero de 2024
Respuesta de Joshua McVay/Marketing Manager , el 30 ene. 2024
Thank you for the top rating! We're delighted that you enjoyed your time with us. If you have any specific comments or suggestions, feel free to share, and we look forward to serving you again on your next visit.

10/10 Excelente

Patrick

Viaje en grupo
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Joshua McVay/Marketing Manager , el 18 dic. 2023
It's fantastic to know that you had a great stay at our hotel! We strive to provide the best possible experience for our guests, and we're grateful for your kind words. Come back and see us again soon!

8/10 Bueno

Derrick

Viaje de negocios, Viaje en pareja
Le gustó: Condiciones de la propiedad
Was good
Respuesta de Joshua McVay/Marketing Manager , el 22 ene. 2024
It's fantastic to know that you had a great stay at our hotel! We strive to provide the best possible experience for our guests, and we're grateful for your kind words. Come back and see us again soon!

10/10 Excelente

Helen

Se hospedó 4 noches en diciembre de 2023
Respuesta de Joshua McVay/Marketing Manager , el 8 ene. 2024
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.

10/10 Excelente

michael

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Super friendly and helpful staff!
Se hospedó 6 noches en noviembre de 2023
Respuesta de Joshua McVay/Marketing Manager , el 11 dic. 2023
Thank you for your kind words! We're delighted to hear that you had a positive experience with our staff. Providing friendly and helpful service is a top priority for us, and we're glad to know that it made a positive impact on your stay. We look forward to welcoming you back for another enjoyable visit.

6/10 Aceptable

Ric

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The bed pillows were not very good providing little support
Se hospedó 3 noches en noviembre de 2023
Respuesta de Joshua McVay/Marketing Manager , el 5 dic. 2023
We apologize for falling short of your expectations during your stay. Your feedback is invaluable, and we're taking immediate steps to rectify the issues you encountered. We would appreciate the opportunity to regain your trust on a future visit.

10/10 Excelente

Kim

Se hospedó 1 noche en noviembre de 2023
Respuesta de Joshua McVay/Marketing Manager , el 18 dic. 2023
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!

4/10 Malo

Kari

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Decent hotel , quiet, but over priced for our room
My discount couldn’t be applied due to “third party booking” via Expedia. My info wasn’t available upon checkin. I had to give all info again x2. Just a minor inconvenience for time and defeats the point of doing so prior to checking in. Our room is not a suite. It is over charge for the quality of the room.
Se hospedó 1 noche en octubre de 2023
Respuesta de Joshua McVay/Marketing Manager , el 23 oct. 2023
We're sorry to hear about the inconvenience you experienced during your stay, and we apologize for any frustration it may have caused. The issue with the discount and the double request for your information at check-in is not the experience we want our guests to have.We understand the importance of a seamless and efficient check-in process, and we will work to ensure that this is improved in the future. Regarding the room type, we apologize for any discrepancy between your expectations and what you received. We will carefully review our room descriptions to ensure clarity for all our guests.Your feedback is important to us, and we appreciate your insights to help us enhance the guest experience. We hope you'll consider giving us another chance to provide you with a more positive stay in the future.

10/10 Excelente

Joseph

Se hospedó 1 noche en septiembre de 2023
Respuesta de Joshua McVay/Marketing Manager , el 25 sept. 2023
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience at our hotel.

6/10 Aceptable

Kathie

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
It was convenient to where we planned to go. The bathroom needs a flat surface of some kind between the shower and the toilet. The "breakfast" offerings were extremely limited and expensive.
Se hospedó 2 noches en agosto de 2023
Respuesta de Jamie Gendron - General Manager, el 10 ago. 2023
Dear Kathie, Thank you for choosing to stay with us and for taking the time to share your feedback. We greatly value your input as it helps us enhance the guest experience.We're glad to hear that our hotel's location proved to be convenient for your plans. Your suggestion about having a flat surface between the shower and the toilet is much appreciated. We understand the importance of providing a comfortable and functional bathroom layout, and we will certainly consider your feedback when planning future improvements.We're sorry to hear that our breakfast offerings didn't meet your expectations. We strive to provide a variety of options to cater to different tastes and preferences. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you again for choosing our hotel for your stay.

8/10 Bueno

Chris

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Great Place with a Great Staff
These folks really did their absolute best to ensure the hotel was shipshape, and we left as happy campers. However, they forgot one thing: to clean our room. We left the room after the housekeepers had come through on the first morning, so that was understandable. However, we left the room before 9:30 a.m. the second morning, and still didn't get the room cleaned.
Se hospedó 3 noches en julio de 2023
Respuesta de Jamie Gendron - General Manager, el 22 jul. 2023
Dear Chris, Thank you so much for your review. We greatly appreciate your feedback as it allows us to continually improve the level of service that we provide. I understand how frustrating it can be to not receive the service that you expect, and I will be looking into why your room was not serviced as it should have been. I'm so sorry for any inconvenience that you felt due to the mistake. Again, thank you for the feedback and we do hope for the chance to provide you with better service in the future!

10/10 Excelente

Kirsten

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
A really nice Courtyard outlet, newly renovated and friendly and helpful staff.
Se hospedó 2 noches en julio de 2023
Respuesta de Joshua McVay/Marketing Manager , el 17 jul. 2023
Thank you for taking the time to share your positive experience! We're thrilled to have been a part of making your stay memorable. Our dedicated staff will be thrilled to know that their efforts were appreciated. We hope to have the pleasure of welcoming you back soon.

6/10 Aceptable

Cory

Se hospedó 2 noches en junio de 2023
Respuesta de Joshua McVay/Marketing Manager , el 17 jul. 2023
Thank you for taking the time to leave us a review. We hope that your time with us was enjoyable and we hope to welcome you back in the future.

6/10 Aceptable

Claude

Le gustó: Limpieza y servicio y personal
The staff was friendly and courteous. However, we had to ask for clean towels each day. Lighting in the lavatory area was grossly inefficient. A breakfast option would be desirable.
Se hospedó 3 noches en abril de 2023
Respuesta de Joel, el 29 abr. 2023
Thank you for the review.

8/10 Bueno

Charles E

Le gustó: Servicio y personal, servicios, condiciones de la propiedad
Se hospedó 1 noche en marzo de 2023
Respuesta de Joel, el 29 abr. 2023
Thank you for the review.

10/10 Excelente

Kaylee

Le gustó: Servicio y personal y condiciones de la propiedad
Se hospedó 2 noches en marzo de 2023
Respuesta de Joel , el 31 mar. 2023
Thank you for your review.

8/10 Bueno

Kimberly

Se hospedó 3 noches en febrero de 2023
Respuesta de Joel, el 10 mar. 2023
Thank you for the review.

10/10 Excelente

Dorothy

Se hospedó 1 noche en enero de 2023
Respuesta de Joel, el 8 mar. 2023
Thank you for the review.

8/10 Bueno

Anika

Le gustó: Servicio y personal, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2022
Respuesta de Joel, el 20 dic. 2022
Thank you for the review.

2/10 Terrible

ROGER

Viaje familiar
No le gustó: Servicio y personal y servicios
NO CLOCK IN ROOM TO TELL YOU THE TIME IN THE MIDDLE OF THE NIGHT.
Se hospedó 1 noche en octubre de 2022
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

10/10 Excelente

Albert

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
The make to order breakfast was both delicious and a good value
Se hospedó 2 noches en agosto de 2022
Respuesta de Joel, el 2 nov. 2022
Thank You for the Review.

6/10 Aceptable

Janet

Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
No view at all. Marginal bistro/bar——ok for breakfast. Said it was in Traverse City but that was a real stretch! Not near anything!
Se hospedó 1 noche en agosto de 2022
Respuesta de Joel, el 2 nov. 2022
Thank You for the Review.

4/10 Malo

Dennis

Se hospedó 2 noches en julio de 2022
Respuesta de Joel, el 2 nov. 2022
Thank You for the Review.

4/10 Malo

Michael

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Elevators were slowest in history. Limited hot water in showers as well as little water pressure. Staff tried hard.
Se hospedó 2 noches en julio de 2022
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

8/10 Bueno

David

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en mayo de 2022
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

6/10 Aceptable

Kevin

Se hospedó 1 noche en abril de 2022
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

4/10 Malo

RemainingArc

Le gustó: Servicios
No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en marzo de 2021
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

4/10 Malo

Amy J

Viaje en pareja
Le gustó: Limpieza
No le gustó: Servicio y personal, servicios, condiciones de la propiedad
Not worth the extra dollar. We choose this hotel since it had a bar and was told it wasn’t open. Service to get coffee was terrible in the morning. Very disappointed!!
Se hospedó 1 noche en marzo de 2022
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

8/10 Bueno

SungSoo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en marzo de 2022
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

10/10 Excelente

Bruce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Squeaky Clean and Super Friendly
Always a great stay at TC Courtyard by Marriott! Squeaky clean and super friendly staff! The only place we stsy for our weekend getaways!
Se hospedó 1 noche en marzo de 2022
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

10/10 Excelente

Jared

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Se hospedó 1 noche en enero de 2022
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

8/10 Bueno

Christine

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en enero de 2022
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

6/10 Aceptable

Stephen

Viaje de negocios
Le gustó: Limpieza
Under renovation.
Se hospedó 1 noche en diciembre de 2021
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

10/10 Excelente

Suzanne

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en diciembre de 2021
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

10/10 Excelente

Bruce

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Great Stay!
Always a clean, safe and inviting place to stay!
Se hospedó 1 noche en diciembre de 2021
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

10/10 Excelente

Melanie

Se hospedó 1 noche en noviembre de 2021
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

10/10 Excelente

Katherine

Viaje de negocios
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en octubre de 2021
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

10/10 Excelente

Rae Deane

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en agosto de 2021
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

10/10 Excelente

Pashion

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Loved it.
Would definitely stay again! The staff was great. The breakfast café was pretty good as we are still in a pandemic. The hotel was clean the room was clean and my experience was great. It was quiet. No complaints honestly.
Se hospedó 1 noche en marzo de 2021
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

8/10 Bueno

Cynthia

Se hospedó 2 noches en julio de 2021
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

8/10 Bueno

Cliente verificado

Viaje familiar
Le gustó: Limpieza, servicio y personal, comodidad de las habitaciones
Se hospedó 1 noche en julio de 2021
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

4/10 Malo

Nicole

Viaje de negocios
Le gustó: Servicio y personal
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Not my first choice
I am a business traveler and stay at numerous Marriott, Holiday Inn, Hilton locations. I have never stayed at this location and was very disappointed. My first room smelled extremely musty and my allergies would not allow that. Next room was ok but smelled like stinky feet and the AC did not work good. The bathroom shower had that orange mold in the corners, tile floor was gross, lots of patch work in the bathroom. Needs a full room cleaning and possible renovation. Hotel is showing its age. I would not recommend this location. Better choice for area.
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Susan

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Comfortable stay.
Wish that there had been more staff and that the hot tub had been functioning. However, it was wonderful to be able to use the comfortable lobby and bistro area to celebrate a birthday with family.
Se hospedó 3 noches en junio de 2021
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.

6/10 Aceptable

Cliente verificado

Viaje familiar
Le gustó: Servicio y personal
Did not get my value for my money. Too expensive and nothing in that area.
Se hospedó 4 noches en junio de 2021
Respuesta de Joel, el 2 nov. 2022
Thank you for the review.