Amazing architecture, beautiful design. This hotel is a true hidden gem in North Vietnam. I’ve never experienced that perfectly built hotel or resort before I visit here, even I traveled all over the world and visited so many 5 star hotels. Stunning. They’ve cared even trash bins’ desing, and it makes guests feel like we are in a palace in an oriental dynasty.
However the customer services including front desk needed to be improved. Some of managers were not so professional and didn’t know what the necessary service for guests is. I think it’s new hotel, and it just need some time to be perfect. Except the unskillful staffs, everything was good. Not a big deal.
I really hope many people visit the Legacy Yen tu so that this hotel can be run long long time attracting travelers in Vietnam. It is ounstandingly beautiful and nice hotel.